Browse decisions and determinations
This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.
Sector
Ruling type
Date
Showing 1-10 of 11 decisions.
SUMMARY
[1] The applicant filed an application with the Canadian Transportation Agency (Agency) against KLM and the GTAA regarding the level of assistance she received at the Toronto Pearson International Airport (Toronto airport), and against KLM regarding her lost baggage.
[2] The applicant is...
90-AT-C-A-2019 | Decision | 2019-12-20
SUMMARY
[1] The applicant filed an application with the Canadian Transportation Agency (Agency) pursuant to subsection 172(1) of the CTA against WestJet concerning its decision to deny his request for a five‑year medical approval to travel.
[2] In Decision No. LET-AT-A-42-2019 (Decision), the...
84-AT-A-2019 | Decision | 2019-11-19
SUMMARY
[1] The applicant filed an application with the Canadian Transportation Agency (Agency), against Saudi Arabian Airlines pursuant to subsection 172(1) of the Canada Transportation Act, S.C., 1996, c. 10, as amended (CTA), concerning the carrier’s alleged failure to provide...
78-AT-C-A-2019 | Decision | 2019-11-07
SUMMARY
[1] The applicant filed an application with the Canadian Transportation Agency (Agency) against WestJet pursuant to subsection 172(1) of the CTA, concerning the carrier’s alleged failure to provide appropriate seating.
[2] The applicant seeks a full refund of their ticket as well as...
57-AT-A-2019 | Decision | 2019-09-13
SUMMARY
[1] The applicant filed an application with the Canadian Transportation Agency (Agency) against WestJet regarding the accommodation measures provided in relation to his allergy to dogs.
[2] The applicant requests a refund of $1,060 for expenses incurred with regard to his application and...
40-AT-A-2019 | Decision | 2019-07-11
SUMMARY
[1] This Decision informs passengers, transportation service providers, organizations representing persons with disabilities, and Canadians in general of the Agency’s approach to applications made pursuant to subsection 172(1) of the CTA.
THE LAW
[2] Section 5 of the CTA, entitled National...
33-AT-A-2019 | Decision | 2019-06-21
Whereas, pursuant to subsection 36(2) of the Canada Transportation Act, the Canadian Transportation Agency has given the Minister of Transport notice of the annexed Accessible Transportation for Persons with Disabilities Regulations;
Therefore, the Canadian Transportation Agency, pursuant to...
2019-AT-96 | Order | 2019-05-24
SUMMARY
[1] The applicant filed an application with the Canadian Transportation Agency (Agency) against Air Transat pursuant to subsection 172(1) of the Canada Transportation Act, S.C., 1996, c. 10, as amended (CTA), concerning the carrier’s alleged failure to provide both general assistance...
24-AT-A-2019 | Decision | 2019-04-29
SUMMARY
[1] Mr. Shrestha filed an application with the Canadian Transportation Agency (Agency) against China Eastern pursuant to subsection 110(4) of the Air Transportation Regulations, SOR/88-58, as amended (ATR), concerning the carrier’s refusal to transport him, and subsection 172(1) of the...
20-AT-C-A-2019 | Decision | 2019-04-04
SUMMARY
[1] Tanveer Akhtar filed an application with the Canadian Transportation Agency (Agency) against Saudi Arabian Airlines pursuant to:
subsection 172(1) of the Canada Transportation Act, S.C., 1996, c. 10, as amended (CTA), concerning the carrier’s alleged failure to provide wheelchair...
LET-AT-C-A-32-2019 | Letter Decision | 2019-04-01