Browse decisions and determinations
This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.
Sector
Ruling type
Date
- 2024 9 Apply 2024 filter
- 2023 167 Apply 2023 filter
- 2022 154 Apply 2022 filter
- 2021 146 Apply 2021 filter
- 2020 112 Apply 2020 filter
- 2019 92 Apply 2019 filter
- 2018 68 Apply 2018 filter
- 2017 112 Apply 2017 filter
- 2016 390 Apply 2016 filter
- 2015 408 Apply 2015 filter
- 2014 458 Apply 2014 filter
- 2013 475 Apply 2013 filter
- 2012 496 Apply 2012 filter
- 2011 452 Apply 2011 filter
- 2010 528 Apply 2010 filter
- 2009 531 Apply 2009 filter
- 2008 631 Apply 2008 filter
- 2007 655 Apply 2007 filter
- 2006 719 Apply 2006 filter
- 2005 756 Apply 2005 filter
- 2004 716 Apply 2004 filter
- 2003 725 Apply 2003 filter
- 2002 705 Apply 2002 filter
- 2001 685 Apply 2001 filter
- 2000 805 Apply 2000 filter
- 1999 730 Apply 1999 filter
- 1998 644 Apply 1998 filter
- 1997 717 Apply 1997 filter
- 1996 617 Apply 1996 filter
- 1995 874 Apply 1995 filter
- 1994 853 Apply 1994 filter
- 1993 887 Apply 1993 filter
- 1992 819 Apply 1992 filter
- 1991 643 Apply 1991 filter
- 1990 648 Apply 1990 filter
- 1989 655 Apply 1989 filter
- 1988 516 Apply 1988 filter
Showing 311-320 of 19598 decisions.
[1] Fouzia Khalboubi purchased an Economy Basic round-trip ticket, for CAD 370.91, to travel between Winnipeg, Manitoba, and Saskatoon, Saskatchewan, departing on October 18, 2019, and returning on October 22, 2019. When attempting to board her outbound flight, Ms. Khalboubi was told that she could...
20-C-A-2022 | Decision | 2022-02-16
SUMMARY
[1] Gail Forsythe filed an application with the Canadian Transportation Agency (Agency) against the respondents regarding two separate events. Firstly, KLM’s refusal to transport a Chow Chow breed dog from Milan, Italy, to Calgary, Alberta, via Amsterdam, Netherlands, on April 20, 2020...
23-C-A-2022 | Decision | 2022-02-16
[1] The applicants purchased round-trip tickets to travel from Calgary, Alberta, to Varadero, Cuba, on Flight WG628, departing on January 17, 2020, and returning on January 25, 2020. Their outbound flight experienced a delay of 6 hours and 9 minutes when its cabin crew were removed and...
16-C-A-2022 | Decision | 2022-02-15
[1] The applicant purchased round-trip tickets with the respondent to travel from Toronto, Ontario, to Lisbon, Portugal, departing June 20, 2020, and returning on June 30, 2020. The respondent cancelled the applicant’s flights on May 9, 2020, because of the COVID‑19 pandemic. It...
18-C-A-2022 | Decision | 2022-02-15
[1] Vasantkumar Brahmbhatt travelled between Toronto, Ontario, and Ahmedabad, India, via Abu Dhabi, United Arab Emirates, on October 22 and 23, 2019. Mr. Brahmbhatt claims that his baggage and some of its contents were damaged between Abu Dhabi and Ahmedabad.
[2] Mr. Brahmbhatt seeks compensation...
17-C-A-2022 | Decision | 2022-02-15
[1] The applicants were scheduled to return from Tel Aviv, Israel, to Montréal, Quebec, via Frankfurt, Germany, on January 9, 2019. Upon arrival at the gate for their connecting flight, they discovered that they had been proactively rebooked to avoid a misconnection due to a delay to their initial...
14-C-A-2022 | Decision | 2022-02-14
[1] The applicant purchased an Econo Fare ticket to travel from Thunder Bay, Ontario, to Toronto, Ontario, at 1:30 p.m. on April 5, 2020. The applicant checked in for the flight and paid a baggage fee online the night before. Upon arrival at the airport check-in counter, however, the respondent’s...
15-C-A-2022 | Decision | 2022-02-14
[1] Chris Van Slyke purchased a round-trip interline ticket to travel from London, Ontario, to Tel Aviv, Israel, departing on February 21, 2020, and returning on February 26, 2020. His inbound itinerary consisted of flights from Tel Aviv to London, via Frankfurt, Germany, and Toronto, Ontario. The...
13-C-A-2022 | Decision | 2022-02-11
[1] The applicants purchased round-trip tickets to travel with the respondent from Toronto, Ontario, to Montego Bay, Jamaica, departing on June 5, 2019, and returning on June 12, 2019. They were notified of schedule changes for their flights prior to their date of departure. The revised...
12-C-A-2022 | Decision | 2022-02-10
[1] Miryam Nunez purchased tickets for a return flight from Montréal, Quebec, to Kyiv, Ukraine, with UIA. When she arrived in Kyiv on September 17, 2019, one pieceof her checked baggage was missing. It was delivered three and a half days later.
[2] While she was waiting for her piece of...
11-C-A-2022 | Decision | 2022-02-09