Browse decisions and determinations
This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.
Showing 1-10 of 30 decisions.
Application by Tyler Usselman against Air Canada regarding flight cancellations - consumer complaint
[1] Tyler Usselman was originally scheduled to travel from Toronto, Ontario, to Kelowna, British Columbia, on August 20, 2021, with a scheduled arrival time of 11:17 pm. However, on the day of his departure, he was notified by Air Canada that his flight was cancelled because of crew constraints...
153-C-A-2022 | Decision | 2022-12-19
[1] Joshua Mah purchased a one-way ticket from WestJet for travel on July 25, 2020, from Vancouver, British Columbia, to Calgary, Alberta. On July 22, 2020, Mr. Mah was notified that his flight had been cancelled, and he was offered an alternative itinerary for travel from Vancouver to Edmonton,...
142-C-A-2022 | Decision | 2022-11-24
[1] The applicants were scheduled to travel from Cancun, Mexico, to Montréal, Quebec, on February 20, 2020, at 3:10 pm. However, their flight was delayed many times, and they arrived in Montréal approximately eight hours later than scheduled.
[2] The applicants indicate that the only information...
128-C-A-2022 | Decision | 2022-10-25
[1] The applicant was scheduled to travel from Cairo, Egypt, to Montréal, Quebec, via Rome, Italy, and Toronto, Ontario, on August 10, 2020. They were refused transportation from Toronto to Montréal for alleged unruly behaviour. The applicant travelled to Montréal, by bus, the following day.
[2]...
126-C-A-2022 | Decision | 2022-10-19
[1] The applicants purchased non-refundable round-trip tickets from the respondent for travel from Toronto, Ontario, to Venice, Italy, departing on May 16, 2020, and returning on May 30, 2020, at a cost of CAD 1,881.31.
[2] On March 18, 2020, the respondent announced a gradual suspension of...
123-C-A-2022 | Decision | 2022-10-12
[1] The applicants were scheduled to travel from Cancun, Mexico, to Regina, Saskatchewan, via Calgary, Alberta, on February 29, 2020. The applicants’ flight from Calgary to Regina was scheduled to depart at 10:55 pm on February 29, 2020, and arrive in Regina at 1:31 am...
122-C-A-2022 | Decision | 2022-10-07
[1] Taylor Hache purchased a one-way ticket to travel with WestJet from Terrace, British Columbia, to Vancouver, British Columbia, departing on November 5, 2020. On November 3, 2020, Mr. Hache was notified that his flight was cancelled and that he was rebooked to travel at 6:40 am the following day...
117-C-A-2022 | Decision | 2022-09-29
[1] The applicants purchased tickets with Air Canada to travel from Toronto, Ontario, to Casablanca, Morocco, via Montréal, Quebec, on December 19, 2019, and returning to Toronto via Madrid, Spain. The applicants’ flight from Montréal to Casablanca was cancelled and they were rebooked on an...
118-C-A-2022 | Decision | 2022-09-29
Mr. Anand claims that two pieces of baggage were damaged on a flight that he and his wife, Kulwant Kaur Anand, took from Indore, India, to Toronto, Ontario, departing on December 4, 2020. Air Canada submits that the baggage was checked under Mrs. Anand’s name. Mr. Anand acknowledges that the...
119-C-A-2022 | Decision | 2022-09-29
[1] Taylor Hache purchased a round-trip ticket for travel with WestJet from Terrace, British Columbia, to Vancouver, British Columbia, departing on November 26, 2020, and returning on November 29, 2020. However, on November 23, 2020, Mr. Hache was notified that the outbound flight was...
116-C-A-2022 | Decision | 2022-09-23