Browse decisions and determinations
This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.
Date
Showing 1-10 of 32 decisions.
Summary
[1] Ms. Tamayo filed an application with the Canadian Transportation Agency (Agency) concerning an alleged lack of wheelchair assistance at Vancouver International Airport.
[2] Ms. Tamayo was scheduled to travel from Vancouver, British Columbia, to Las Vegas, Nevada, on October 6, 2024....
47-AT-A-2025 | Decision | 2025-12-31
Summary
[1] Sara Ramadan was scheduled to travel from Toronto, Ontario, to Abu Dhabi, United Arab Emirates, on December 9, 2022. Ms. Ramadan filed an application with the Canadian Transportation Agency (Agency) alleging that Egyptair refused to check her in for her flight due to...
46-AT-A-2025 | Decision | 2025-12-18
Summary
[1] On October 15, 2025, the applicant filed an application with the Canadian Transportation Agency (Agency) for a review of the Final Decision under section 32 of the Canada Transportation Act (CTA). The Agency found in the Final Decision that Porter Airlines’ (respondent)...
45-AT-A-2025 | Decision | 2025-12-17
Summary
[1] Christine Monteiro-Almeida filed an application with the Canadian Transportation Agency (Agency) claiming that Air Transat failed to adequately accommodate her banana allergy. She indicates that Air Transat refused her request that banana bread not be served on her flight from Toronto...
43-AT-A-2025 | Decision | 2025-11-18
Summary
[1] Carling Jackson filed an application with the Canadian Transportation Agency (Agency) regarding Air Canada’s failure to provide meals free of specific allergens or ingredient lists for its in-flight meals.
[2] Ms. Jackson seeks various corrective measures intended to require Air...
42-AT-A-2025 | Decision | 2025-10-31
Summary
[1] On July 29, 2025, the applicant filed an application with the Canadian Transportation Agency (Agency) to review Decision 24-AT-A-2025 (Final Decision) under section 32 of the Canada Transportation Act (CTA).
[2] The Agency found in the Final Decision that the applicant did not face an...
40-AT-A-2025 | Decision | 2025-10-29
Summary
[1] The applicant filed an application with the Canadian Transportation Agency (Agency) regarding Porter’s policies relating to service dogs. In particular, the applicant contests Porter’s requirements regarding training documentation and assessment of the dog.
[2] The applicant seeks the...
39-AT-A-2025 | Decision | 2025-09-29
Summary
[1] Ms. Vekhande filed an application with the Canadian Transportation Agency (Agency) on behalf of the applicant regarding the difficulties that the applicant experienced upon arrival at the Montréal-Pierre Elliott Trudeau International Airport (Montréal airport).
[2] The...
38-AT-A-2025 | Decision | 2025-09-26
Summary
[1] Angie Allard filed an application with the Canadian Transportation Agency (Agency) regarding difficulties that she experienced when she purchased her ticket to travel with a support person with WestJet in 2024. She alleges that WestJet failed to inform her that her 2011 approval to...
37-AT-A-2025 | Decision | 2025-09-22
Summary
[1] Domenico Calla filed an application with the Canadian Transportation Agency (Agency) against Porter regarding Porter’s alleged failure to accept his dog as a service dog.
[2] Mr. Calla claims that Porter failed to accommodate his dog in accordance with the Accessible Transportation...
36-AT-A-2025 | Decision | 2025-09-12