Browse decisions and determinations
This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.
Showing 21-30 of 141 decisions.
[1] The applicants purchased round-trip tickets to travel with the respondent between Edmonton, Alberta, and Winnipeg, Manitoba, departing on January 10, 2020, and returning on January 17, 2020. The applicants’ outbound flight was delayed and arrived in Edmonton 6 hours and 40 minutes later than...
138-C-A-2023 | Decision | 2023-09-01
[1] The applicants purchased round-trip tickets through FlightHub to travel with the respondent from Montréal, Quebec, to Cancun, Mexico, departing on June 24, 2020, and returning on July 6, 2020.
[2] On June 8, 2020, FlightHub informed the applicants that their reservation was cancelled and...
136-C-A-2023 | Decision | 2023-08-30
[1] Vincent Hui was scheduled to travel from Toronto, Ontario, to Vancouver, British Columbia, departing at 8:30 pm on December 22, 2019, and arriving in Vancouver at 10:50 pm on the same day. However, his flight was delayed on the tarmac, arriving in Vancouver at 2:19 am on December 23, 2019...
133-C-A-2023 | Decision | 2023-08-30
[1] The applicants were scheduled to travel with the respondent from Ahmedabad, India, to Toronto, Ontario, via Doha, Qatar, on July 5, 2021. On June 24, 2021, the applicants were notified that their flights had been cancelled, and they were advised to contact the respondent for rebooking options....
134-C-A-2023 | Decision | 2023-08-30
[1] The applicants purchased one-way tickets, via Expedia, to travel from Mexico City, Mexico, to Toronto, Ontario, with the respondent on March 29, 2020.
[2] The applicants state that they attempted to change their flight to an earlier date, due to the worsening COVID-19 situation and...
135-C-A-2023 | Decision | 2023-08-30
[1] Mandy Laninga was scheduled to travel with Flair from Toronto, Ontario, to Winnipeg, Manitoba, on August 29, 2021. Her flight was delayed multiple times before it was cancelled. Ms. Laninga declined Flair’s rebooking onto its next flight to Winnipeg, on September 1, 2021, and obtained a refund...
132-C-A-2023 | Decision | 2023-08-30
[1] The applicants purchased round-trip tickets to travel from Montréal, Quebec, to Agadir, Morocco, via Casablanca, Morocco, departing on August 14, 2020, at 10:35 pm and returning on September 19, 2020.
[2] The applicants state that they arrived at the respondent’s check-in counter...
130-C-A-2023 | Decision | 2023-08-29
[1] Ms. Abd El Malak purchased a round-trip ticket to travel from Montréal, Quebec, to Cairo, Egypt, via Casablanca, Morocco, departing on February 8, 2020, and returning on February 24, 2020. The flight from Casablanca to Montréal scheduled on February 24, 2020, was postponed to the next day. Ms. ...
129-C-A-2023 | Decision | 2023-08-24
[1] The applicants purchased tickets for Flight WG0380, from Mont-Joli, Quebec, to Varadero, Cuba, with a layover in Québec, Quebec, departing on January 15, 2020. The flight was delayed and the applicants arrived in Varadero three hours and ten minutes later than scheduled.
[2] The applicants...
126-C-A-2023 | Decision | 2023-08-18
[1] The applicants purchased tickets to travel with Air Canada on November 19, 2019. Their flight was cancelled and Air Canada refunded the Bank of America USD Visa Debit Card (BOA Visa) that was used to purchase the tickets. The applicants claimed that they never received this refund because the...
128-C-A-2023 | Decision | 2023-08-18