Browse decisions and determinations
This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.
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Showing 1-10 of 527 decisions.
Summary  Lui Greco filed an application with the Canadian Transportation Agency (Agency) against Air Canada on October 23, 2017, because he was unable to book a ticket on Air Canada’s website while using a screen reader.  Mr. Greco initially sought a reversion of Air Canada’s website to its...
154-AT-A-2022 | Decision | 2022-12-23
SUMMARY  The applicant, a minor child represented by Ms. Browne, filed an application with the Canadian Transportation Agency (Agency) against WestJet, claiming that persons with disabilities who are approved by WestJet for its One Person, One Fare (1P1F) program should be able to book their...
114-AT-A-2022 | Decision | 2022-09-20
SUMMARY  Marcia Yale filed an application with the Canadian Transportation Agency (Agency) against Air Canada regarding the lack of a One Person, One Fare (1P1F) policy for international flights to provide an extra seat free of charge to provide additional floor space for her service dog, and...
95-AT-A-2022 | Decision | 2022-07-21
SUMMARY  Melaney Tinkess filed an application with the Canadian Transportation Agency (Agency) against Air Canada regarding Air Canada’s alleged refusal to carry her dog as a disability‑related accommodation for travel.  Ms. Tinkess asks that Air Canada recognize her dog as a service animal...
90-AT-A-2022 | Decision | 2022-07-11
SUMMARY  Rosalie Finlay was scheduled for a round-trip travel with Sunwing Airlines Inc. (Sunwing) to Varadero, Cuba, in May 2015. She alleged that during her return flight her wheelchair was damaged. She filed an application with the Agency alleging that she faced undue obstacles to her...
110-AT-A-2021 | Decision | 2021-10-15
SUMMARY  The applicants filed an application with the Canadian Transportation Agency (Agency) against WestJet claiming that their seats for Flight No. WS737 from London, Ontario, to Calgary, Alberta, on September 7, 2019, did not provide sufficient additional leg room for Karimabanu Murji. They...
54-AT-A-2021 | Decision | 2021-06-14
SUMMARY  William Garrett McAllister filed an application with the Canadian Transportation Agency (Agency) against Air Transat claiming that Air Transat’s policy not to allow persons with disabilities to sit in the emergency exit row is discriminatory.  The applicant seeks an order that Air...
48-AT-A-2021 | Decision | 2021-06-02
Omur Taskin Air Canada and Türk Hava Yollari Anonim Ortakligi (Turkish Airlines Inc.) [Turkish Airlines] - Accessible transportation complaint
SUMMARY  Omur Taskin filed an application with the Canadian Transportation Agency (Agency) against Air Canada and Turkish Airlines for their refusal to rebook him free of charge on flights with full-flat or full bed seating (also referred to as fully reclining), as well as for an inbound flight...
38-AT-C-A-2021 | Decision | 2021-05-21
SUMMARY  WestJet filed an application with the Agency, pursuant to section 32 of the CTA, requesting that the Agency review Decision Nos. 66-AT-A-2010, 430-AT-A-2011 and 227-AT-A-2012, regarding accommodations for persons whose allergies to cats constitute a disability. WestJet argues that...
32-AT-A-2021 | Decision | 2021-04-26
Theresa Lynn Sleeva against Rider Express Transportation Corporation - Accessible transportation complaint
SUMMARY  The applicant filed an application with the Canadian Transportation Agency (Agency) against the respondent concerning its alleged failure to provide bus services that are wheelchair accessible.  The applicant stated that travel options for persons with disabilities within...
26-AT-MV-2021 | Decision | 2021-04-14