Browse decisions and determinations
This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.
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Showing 1-10 of 551 decisions.
Summary
[1] Christopher Basaraba filed an application with the Canadian Transportation Agency (Agency) against WestJet regarding WestJet’s denial of a mask exemption request during the COVID-19 pandemic.
[2] Mr. Basaraba was scheduled to travel with WestJet from Fort McMurray, Alberta, to Calgary,...
11-AT-A-2024 | Decision | 2024-07-18
Summary
[1] Ellen Hong filed an application with the Canadian Transportation Agency (Agency) against Korean Air alleging that Korean Air did not properly accommodate her request to bring a peritoneal dialysis cycler machine (dialysis machine) on board Flight KE0624 on May 20, 2023 (incident).
[2...
7-AT-A-2024 | Decision | 2024-04-29
Summary
[1] Kandi Smiley filed an application with the Canadian Transportation Agency (Agency) against Air Canada concerning Air Canada’s alleged failure to accommodate her disability-related needs by not accepting her dog as planned on her scheduled flight on August 21, 2019. Ms. Smiley...
6-AT-A-2024 | Decision | 2024-04-05
Summary
[1] The applicant filed an application with the Canadian Transportation Agency (Agency) against the respondents regarding the disability-related assistance that the applicant received at the Toronto Pearson International Airport (Toronto airport) during travel between Ottawa, Ontario, and...
5-AT-A-2024 | Decision | 2024-03-20
Summary
[1] Usha Agarwal filed an application with the Canadian Transport Agency (Agency) regarding the wheelchair assistance she received from Emirates upon arriving at the Toronto Pearson International Airport (Toronto airport) on June 25, 2022.
[2] Ms. Agarwal seeks a refund of her ticket...
3-AT-A-2024 | Decision | 2024-02-20
[1] Kathy Elder, who has post-traumatic trigeminal neuropathy and complex regional pain syndrome, filed an application with the Canadian Transportation Agency (Agency) against Swoop alleging that she faced a barrier to her mobility when Swoop refused to transport her for medical reasons on her...
161-AT-A-2023 | Decision | 2023-12-18
Summary
[1] Hunter Troup filed an application with the Canadian Transportation Agency (Agency) against Air Canada concerning Air Canada’s refusal to accept her dog for travel between Canada and Cuba.
[2] Ms. Troup states that she needed to travel to Cuba in July 2019 and called Air Canada’s...
160-AT-A-2023 | Decision | 2023-12-12
Summary
[1] Lara Plokhaar filed an application with the Canadian Transportation Agency (Agency) against KLM concerning KLM’s refusal to accept her ESA, a dog, for travel between Canada and the Netherlands.
[2] In May 2018, Ms. Plokhaar travelled on a KLM flight accompanied by her ESA from Toronto,...
154-AT-A-2023 | Decision | 2023-11-07
Summary
[1] Lui Greco filed an application for an award of costs on January 30, 2023, following the issuance of Decision 154-AT-A-2022 (Undue Hardship Decision) by the Canadian Transportation Agency (Agency). The Undue Hardship Decision addressed an application Mr. Greco brought to the...
149-AT-A-2023 | Decision | 2023-10-18
Summary
[1] Timothy Rose filed an application with the Canadian Transportation Agency (Agency) because the aircraft used by Air Canada to transport passengers from Toronto, Ontario, to Cleveland, Ohio, as well as several other transborder routes, cannot accommodate his power wheelchair.
[2] In...
123-AT-A-2023 | Decision | 2023-08-11