Browse decisions and determinations
This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.
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Showing 1-10 of 573 decisions.
Summary
[1] Ms. Vekhande filed an application with the Canadian Transportation Agency (Agency) on behalf of the applicant regarding the difficulties that the applicant experienced upon arrival at the Montréal-Pierre Elliott Trudeau International Airport (Montréal airport).
[2] The...
38-AT-A-2025 | Decision | 2025-09-26
Summary
[1] Asael Lubotzky filed an application with the Canadian Transportation Agency (Agency) alleging that Flair failed to provide wheelchair assistance at Fort Lauderdale-Hollywood International Airport when he was travelling from Fort Lauderdale, Florida, to Toronto, Ontario, on January 8,...
26-AT-A-2025 | Decision | 2025-07-03
Summary
[1] The applicant filed an application with the Canadian Transportation Agency (Agency) against the respondents regarding their refusal to accommodate her by transporting her dog in the cabin for travel to London, United Kingdom (UK). The Agency determined in Decision LET-AT-C-A-49-2021...
24-AT-A-2025 | Decision | 2025-06-26
Summary
[1] Adnan Elmasri filed an application with the Canadian Transportation Agency (Agency) alleging that Air Canada wrongfully refused him transportation for not wearing a mask during the COVID-19 pandemic and that he was not provided with wheelchair assistance after being removed from the...
22-AT-A-2025 | Decision | 2025-06-11
Summary
[1] Diane Zeleny filed an application with the Canadian Transportation Agency (Agency) regarding an alleged barrier to her mobility while exiting Billy Bishop Toronto City Airport (Billy Bishop Airport), owned and operated by Ports Toronto.
[2] For the reasons set out below, the Agency...
17-AT-A-2025 | Decision | 2025-05-05
Summary
[1] Mr. Kurz, a person with a disability, filed an application with the Canadian Transportation Agency (Agency) concerning Flair’s refusal to transport his electric wheelchair from Winnipeg, Manitoba, to Calgary, Alberta, on August 14, 2023.
[2] Mr. Kurz seeks corrective measures in the...
14-AT-A-2025 | Decision | 2025-04-02
Summary
[1] Merril Dean filed an application with the Canadian Transportation Agency (Agency) regarding the level of wheelchair assistance she received from Canadian North upon arrival at the Iqaluit International Airport (Iqaluit airport) on November 25, 2022, June 2, 2023, and September 17, 2023...
12-AT-A-2025 | Decision | 2025-04-01
Summary
[1] Cynthia-Jean Smith filed an application with the Canadian Transportation Agency (Agency) against WestJet regarding the difficulties she faced in getting her dog accepted for travel as a service dog.
[2] Ms. Smith seeks the following:
an order requiring WestJet to accept her dog as...
9-AT-A-2025 | Decision | 2025-03-11
Summary
[1] Sean Finch filed an application with the Canadian Transportation Agency (Agency) alleging that WestJet did not sufficiently accommodate his disability-related needs on a round trip flight from Toronto, Ontario, to Montego Bay, Jamaica, departing on March 20, 2024, and returning on...
8-AT-A-2025 | Decision | 2025-02-12
Introduction
[1] Sarina Cormier filed an application with the Canadian Transportation Agency (Agency) against Air Canada alleging barriers to mobility. She disputes Air Canada’s refusal to allow her to assume responsibility for the care and safety of her child, under the age of eight, when she...
6-AT-A-2025 | Decision | 2025-02-04