Browse decisions and determinations
This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.
Sector
Ruling type
Date
- 2024 6 Apply 2024 filter
- 2023 9 Apply 2023 filter
- 2022 8 Apply 2022 filter
- 2021 15 Apply 2021 filter
- 2020 10 Apply 2020 filter
- 2019 11 Apply 2019 filter
- 2018 7 Apply 2018 filter
- 2017 5 Apply 2017 filter
- 2016 5 Apply 2016 filter
- 2015 4 Apply 2015 filter
- 2014 3 Apply 2014 filter
- 2013 16 Apply 2013 filter
- 2012 8 Apply 2012 filter
- 2011 6 Apply 2011 filter
- 2010 15 Apply 2010 filter
- 2009 8 Apply 2009 filter
- 2008 29 Apply 2008 filter
- 2007 15 Apply 2007 filter
- 2006 42 Apply 2006 filter
- 2005 42 Apply 2005 filter
- 2004 36 Apply 2004 filter
- 2003 30 Apply 2003 filter
- 2002 37 Apply 2002 filter
- 2001 14 Apply 2001 filter
- 2000 59 Apply 2000 filter
- 1999 55 Apply 1999 filter
- 1998 34 Apply 1998 filter
- 1994 1 Apply 1994 filter
- 1993 1 Apply 1993 filter
- 1992 20 Apply 1992 filter
- 1991 1 Apply 1991 filter
Showing 11-20 of 552 decisions.
Summary
[1] Timothy Rose filed an application with the Canadian Transportation Agency (Agency) because the aircraft used by Air Canada to transport passengers from Toronto, Ontario, to Cleveland, Ohio, as well as several other transborder routes, cannot accommodate his power wheelchair.
[2] In...
123-AT-A-2023 | Decision | 2023-08-11
Summary
[1] Manjit Kaur Masoun filed an application with the Canadian Transportation Agency (Agency) against Lufthansa regarding the lack of wheelchair assistance and special assistance when transiting through the airport in Frankfurt.
[2] Ms. Masoun seeks compensation in the amount of CAD 20,000...
116-AT-A-2023 | Decision | 2023-07-26
Summary
[1] Maryam Rashidian filed an application with the Canadian Transportation Agency (Agency) against Air Canada and Lufthansa regarding the lack of wheelchair assistance when transiting through the airport in Frankfurt.
[2] Ms. Rashidian seeks a refund of the CAD 8,649.03 cost of her and her...
111-AT-C-A-2023 | Decision | 2023-07-05
Summary
[1] Tom McKenna filed an application with the Canadian Transportation Agency (Agency) against WestJet concerning its policy that prevents passengers who miss one flight segment of an itinerary from using the remaining portions of the ticket when they are able to present themselves for check...
96-AT-C-A-2023 | Decision | 2023-06-12
Summary
[1] The applicant, a minor child represented by Vikram Mehra, filed an application with the Canadian Transportation Agency (Agency) against WestJet, claiming that persons with disabilities who are approved by WestJet for its One Person, One Fare (1P1F) program should be able to book their...
5-AT-C-A-2023 | Decision | 2023-01-18
Summary
[1] Lui Greco filed an application with the Canadian Transportation Agency (Agency) against Air Canada on October 23, 2017, because he was unable to book a ticket on Air Canada’s website while using a screen reader.
[2] Mr. Greco initially sought a reversion of Air Canada’s website to its...
154-AT-A-2022 | Decision | 2022-12-23
Summary
[1] Krista Smith filed an application with the Canadian Transportation Agency (Agency) following WestJet’s refusal of her request for it to accommodate her post‑traumatic stress disorder by leaving the seat next to her and her daughter empty during their flight from Winnipeg...
139-AT-A-2022 | Decision | 2022-11-10
SUMMARY
[1] The applicant, a minor child represented by Ms. Browne, filed an application with the Canadian Transportation Agency (Agency) against WestJet, claiming that persons with disabilities who are approved by WestJet for its One Person, One Fare (1P1F) program should be able to book their...
114-AT-A-2022 | Decision | 2022-09-20
SUMMARY
[1] LL filed an application claiming that, due to her anxiety and attention deficit hyperactivity disorder (ADHD), Air Transat’s failure to correct the policy set out on its website for travellers exempt from wearing a mask forced her to cancel her reservations for travel in January ...
111-AT-A-2022 | Decision | 2022-08-29
SUMMARY
[1] Marcia Yale filed an application with the Canadian Transportation Agency (Agency) against Air Canada regarding the lack of a One Person, One Fare (1P1F) policy for international flights to provide an extra seat free of charge to provide additional floor space for her service dog, and...
95-AT-A-2022 | Decision | 2022-07-21