Browse decisions and determinations
This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.
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Showing 101-110 of 19620 decisions.
[1] On August 4, 2020, Sonya Witzman purchased a round-trip economy ticket to travel from Edmonton, Alberta, to Ottawa, Ontario, departing September 5, 2020, and returning on September 7, 2020. WestJet cancelled Ms. Witzman’s direct non-stop flights for operational reasons and provided her with new...
93-C-A-2023 | Decision | 2023-06-09
[1] The applicants were scheduled to travel from Bengaluru, India, to Toronto, Ontario, via London, United Kingdom, on January 16, 2022. Upon checking in for their first flight segment, they were informed that they required visas for transit through the United Kingdom, which they did not have, and...
91-C-A-2023 | Decision | 2023-06-06
[1] Sylvie Papineau purchased a round-trip ticket to travel from Montréal, Quebec, to Lyon, France, via Tunis, Tunisia, departing on December 20, 2019. However, the flight segment from Montréal to Tunis was delayed and Ms. Papineau missed her connecting flight. Ms. Papineau states that...
89-C-A-2023 | Decision | 2023-06-05
[1] The applicants purchased tickets to travel with the respondent from Vancouver, British Columbia, to Cancun, Mexico, on January 5, 2020. Their flight, scheduled to depart at 10 am, was delayed twice and then cancelled. The applicants were rebooked on a flight that departed the following day and...
90-C-A-2023 | Decision | 2023-06-05
[1] The applicants purchased round-trip tickets to travel from Québec, Quebec, to Miami, United States. Their return flight was scheduled for 12:00 pm on January 12, 2020, but the aircraft to be used to operate their flight was delayed due to weather conditions in Québec, where it came from....
88-C-A-2023 | Decision | 2023-06-05
[1] The applicants purchased round-trip, economy-class tickets from the respondent for travel from St. John’s, Newfoundland, to Houston, Texas, via Halifax, Nova Scotia, and Calgary, Alberta, departing on March 16, 2020. The applicants paid for the tickets using a combination of WestJet Dollars and...
87-C-A-2023 | Decision | 2023-05-29
[1] The applicants purchased interline tickets for travel between Tehran, Iran, and Toronto, Ontario, departing on February 1, 2019, and returning on September 12, 2019. The return portion of their tickets included a flight from Toronto to Rome, Italy, on September 12,...
85-C-A-2023 | Decision | 2023-05-29
[1] Dan Reimer purchased a round-trip ticket to travel from Vancouver, British Columbia, to Chengdu, China, departing on February 14, 2020. When he arrived at the airport in Vancouver, he was informed that his flight had been cancelled.
[2] Mr. Reimer seeks compensation in the amount of...
86-C-A-2023 | Decision | 2023-05-29
[1] Ricardo Encalada purchased a round-trip ticket for travel with Interjet from Toronto, Ontario, to Lima, Peru, via Cancun, Mexico, departing on June 5, 2020, and returning on June 17, 2020. His itinerary was cancelled, and he was provided with a travel credit. He seeks a refund to his...
80-C-A-2023 | Decision | 2023-05-23
[1] The applicants purchased round-trip, economy-class tickets from the respondent for travel from Halifax, Nova Scotia, to Orlando, United States, departing on March 29, 2020. The applicants’ tickets were cancelled on March 17, 2020, and they were provided with a Travel Bank credit, valid for...
81-C-A-2023 | Decision | 2023-05-23