Browse decisions and determinations
This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.
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Showing 101-110 of 19327 decisions.
[1] M’hammed Soufiane bought a round-trip ticket with Air Canada to travel from Montréal, Quebec, to Casablanca, Morocco. When Mr. Soufiane checked in on March 1, 2020, for his outbound flight, Air Canada refused to transport him.
[2] On August 20, 2020, Air Canada sent Mr. Soufiane a letter...
132-C-A-2021 | Decision | 2021-12-09
SUMMARY
[1] Jaime Oh filed an application with the Canadian Transportation Agency (Agency) against Air Canada seeking an extension of the unused portion of her return ticket for future travel.
[2] The Agency will address the following issue:
Did Air Canada properly apply the terms and conditions...
133-C-A-2021 | Decision | 2021-12-09
[1] Rose D’Souza purchased a round-trip ticket with Etihad to travel from Toronto, Ontario, to Mumbai, India, via Abu Dhabi, United Arab Emirates. She states that when she checked in at the Etihad counter at the Toronto Pearson International Airport she was asked to show the credit card used to...
131-C-A-2021 | Decision | 2021-12-06
SUMMARY
[1] The applicants filed an application with the Canadian Transportation Agency (Agency) against the respondent regarding their missed outbound flight from Toronto, Ontario, to Calgary, Alberta, on October 7, 2019, and the alleged misinformation provided regarding the location of their...
130-C-A-2021 | Decision | 2021-12-02
SUMMARY
[1] The applicants filed an application with the Canadian Transportation Agency (Agency) against the respondent regarding compensation for the delay of Flight No. D81841 from Hamilton, Ontario, to Dublin, Ireland, on June 2, 2019.
[2] The applicants seek EUR 600 each as compensation...
129-C-A-2021 | Decision | 2021-12-01
SUMMARY
[1] George Clarke filed an application with the Canadian Transportation Agency (Agency) against WestJet regarding a schedule irregularity.
[2] Mr. Clarke relies on paragraph 12(3)(d) and subparagraph 19(1)(a)(iii) of the Air Passenger Protection Regulations, SOR/2019-...
124-C-A-2021 | Decision | 2021-11-22
[1] The applicants purchased tickets for CAD 291.88 to travel with the respondent from Toronto, Ontario, to Winnipeg, Manitoba, on August 2, 2019. When they arrived at the Toronto airport, the respondent informed them that their flight was delayed; a few hours later, the flight was...
125-C-A-2021 | Decision | 2021-11-22
[1] The applicants purchased tickets for travel with the respondent from Cleveland, Ohio, to Edmonton, Alberta, via Toronto, Ontario, on December 1, 2019.
[2] A few hours before the scheduled departure of their flight from Cleveland to Toronto, the applicants tried to check in through the...
126-C-A-2021 | Decision | 2021-11-22
SUMMARY
[1] Between December 15, 2019, and February 13, 2020, the Agency received 3,037 complaints from passengers with respect to air carriers’ obligation to communicate the reasons for flight delays and cancellations under the Air Passenger Protection Regulations, SOR/2019-150 (APPR).
[2] In...
122-C-A-2021 | Decision | 2021-11-17
SUMMARY
[1] Maria Almeida filed an application with the Canadian Transportation Agency (Agency) against Air Transat regarding the cancellation of her flight reservation from Lisbon, Portugal, to Toronto, Ontario, on January 31, 2020.
[2] Ms. Almeida seeks compensation in the amount of EUR 637.90...
121-C-A-2021 | Decision | 2021-11-16