Browse decisions and determinations
This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.
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Showing 111-120 of 19327 decisions.
[1] Karly McCurdy purchased two tickets to travel from Calgary, Alberta, to Halifax, Nova Scotia, via Toronto, Ontario, with WestJet on October 15, 2019. She states that WestJet informed her that she was late arriving at the departure area, and that she was forced to purchase new tickets to...
120-C-A-2021 | Decision | 2021-11-09
[1] The applicant purchased a ticket from the respondent for round-trip travel from Ottawa, Ontario, to Edmonton, Alberta, via Calgary, Alberta, departing on April 9, 2020 and returning on April 14, 2020.
[2] Prior to the applicant’s scheduled date of departure, the Province of...
117-C-A-2021 | Decision | 2021-11-03
SUMMARY
[1] Choudhry Muhammad Anwar Goraya filed an application with the Canadian Transportation Agency (Agency) against PIA claiming that he missed Flight No. PK790 on October 23, 2018, from Toronto, Ontario, to Lahore, Pakistan, because the airport staff who provided him with wheelchair...
116-AT-A-2021 | Decision | 2021-11-02
[1] Linda Souraya purchased round-trip tickets to travel from Calgary, Alberta, to Abbotsford, British Columbia, with Flair. When she arrived at the airport in Abbotsford for her return flight on February 26, 2020, she was informed that her flight had been cancelled. Ms. Souraya states that...
113-C-A-2021 | Decision | 2021-10-27
SUMMARY
[1] Michael Wozniak filed an application with the Canadian Transportation Agency (Agency) against Air Canada concerning a piece of his carry-on baggage, a Nintendo Switch case, that went missing from Flight No. AC219 while he was travelling from Calgary, Alberta, to Vancouver, British...
114-C-A-2021 | Decision | 2021-10-27
SUMMARY
[1] Rosalie Finlay was scheduled for a round-trip travel with Sunwing Airlines Inc. (Sunwing) to Varadero, Cuba, in May 2015. She alleged that during her return flight her wheelchair was damaged. She filed an application with the Agency alleging that she faced undue obstacles to her...
110-AT-A-2021 | Decision | 2021-10-15
SUMMARY
[1] In Decision No. 34-C-A-2021 (Initial Decision), issued April 30, 2021, the Canadian Transportation Agency (Agency) found that KLM failed to refund Ms. Kaur for the unused portion of her ticket in accordance with the terms and conditions set out in Delta’s...
108-C-A-2021 | Decision | 2021-10-13
SUMMARY
[1] The applicants filed an application with the Canadian Transportation Agency (Agency) against the respondent, seeking compensation for expenses incurred as a result of a refusal to transport.
[2] The applicants seek compensation in the amount of CAD 2,645.25 for the cost of...
107-C-A-2021 | Decision | 2021-10-12
SUMMARY
[1] Kyle MacLean filed an application with the Canadian Transportation Agency (Agency) against Air Canada and Air Transat concerning the difficulties that he experienced when he attempted to travel from Toronto, Ontario, to Santa Clara, Cuba, via Montréal, Quebec, on December 19, 2019.
[2]...
106-C-A-2021 | Decision | 2021-10-08
SUMMARY
[1] The applicants filed an application with the Canadian Transportation Agency (Agency) against the respondent, seeking compensation regarding their delayed baggage.
[2] The applicants seek a replacement business class ticket, valid for two years, due to the inconvenience and embarrassment...
102-C-A-2021 | Decision | 2021-10-06