Browse decisions and determinations
This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.
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Showing 111-120 of 19606 decisions.
[1] David Beauchamp purchased a round-trip ticket for travel with WestJet from Ottawa, Ontario, to Halifax, Nova Scotia, departing on December 25, 2019, and returning on December 30, 2019, with a scheduled arrival time in Ottawa of 5:58 pm.
[2] On December 29, 2019, WestJet advised Mr. Beauchamp...
68-C-A-2023 | Decision | 2023-05-15
[1] Andrew Douglas was scheduled to travel from Ottawa, Ontario, to Havana, Cuba, via Toronto, Ontario, on March 1, 2019. However, he was denied boarding from Ottawa to Toronto. Air Canada offered him denied boarding compensation and a refund of his ticket and baggage fees. Mr. ...
66-C-A-2023 | Decision | 2023-05-12
[1] The applicant filed an application with the Canadian Transportation Agency (Agency) against the respondent regarding the respondent’s alleged failure to guarantee that no dogs will be in the cabin on their scheduled flights to accommodate their allergies.
[2] The applicant requests a...
63-AT-C-A-2023 | Decision | 2023-05-12
Summary
[1] Jennifer Dart filed an application with the Canadian Transportation Agency (Agency) against CP in relation to her being deprived of access to her property located in Pakesley, Ontario, in proximity to the crossing of CP’s railway line and Ontario Provincial Highway 522 (...
65-R-2023 | Decision | 2023-05-12
[1] The applicants purchased round-trip tickets to travel from Calgary, Alberta, to Liberia, Costa Rica, on March 28, 2020. They cancelled their tickets on March 13, 2020, in light of the COVID-19 pandemic. The respondent provided them with a Travel Bank credit for the value of their tickets, which...
67-C-A-2023 | Decision | 2023-05-12
[1] On December 29, 2019, the applicants purchased round-trip tickets to travel with the respondent from Toronto, Ontario, to Cancun, Mexico, departing on May 6, 2020, and returning May 14, 2020, at a cost of CAD 1,530.35.
[2] The applicants state that their flights were cancelled prior to...
64-C-A-2023 | Decision | 2023-05-12
[1] The applicants purchased round-trip tickets for travel with the respondent from Vancouver, British Columbia, to Cancun, Mexico, via Mexico City, Mexico, departing on March 6, 2020, and returning on March 20, 2020. On March 2, 2020, the applicants changed the date of their departure to November...
62-C-A-2023 | Decision | 2023-05-12
[1] The applicants purchased round-trip tickets from the respondent for travel from Montréal, Quebec, to Cancun, Mexico, departing on March 1, 2020, and returning on April 3, 2020. The applicants cancelled their flight with the respondent and requested a refund.
[2] The applicants seek a refund of...
60-C-A-2023 | Decision | 2023-05-10
[1] The applicants bought tickets for a one-way flight from Huatulco, Mexico, to Montréal, Quebec, departing on April 14, 2020.
[2] The applicants state that the respondent initially rescheduled the flight, without notice, for May 7, 2020, only to cancel it a few days ahead of departure. They also...
61-C-A-2023 | Decision | 2023-05-10
[1] The applicants purchased round-trip tickets from ExploreTrip for travel with the respondent from Montréal, Quebec, to Lima, Peru, via Cancun, Mexico, departing on October 14, 2020, and returning on October 28, 2020.
[2] The applicants state that on October 6, 2020, they paid ExploreTrip change...
58-C-A-2023 | Decision | 2023-05-05