Browse decisions and determinations
This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.
Showing 101-110 of 120 decisions.
SUMMARY
[1] Christine Comtois filed an application with the Canadian Transportation Agency (Agency) against Air Canada claiming that Air Canada failed to provide her with the wheelchair assistance service she had requested and that the delay of Flight No. AC1602 from Montréal, Quebec, to Fort...
29-AT-A-2021 | Decision | 2021-04-22
SUMMARY
[1] The applicants filed an application with the Canadian Transportation Agency (Agency) against the respondent regarding the carry-on baggage fees that the carrier charged at the boarding gate.
[2] On March 15, 2019, the applicants travelled with the respondent from Vancouver, British...
28-C-A-2021 | Decision | 2021-04-19
SUMMARY
[1] Daniel Freisting filed an application with the Canadian Transportation Agency (Agency) against Sunwing because the carrier did not accept him for travel on Flight No. WG390, from Thunder Bay, Ontario, to Varadero, Cuba, on November 12, 2019.
[2] Mr. Freisting seeks...
22-C-A-2021 | Decision | 2021-03-30
SUMMARY
[1] Lisa White filed an application with the Canadian Transportation Agency (Agency) against WestJet regarding changes to a reservation, refunds and cancellation of a reservation.
[2] The Agency will address the following issue:
Did WestJet properly apply the terms and conditions set out...
20-C-A-2021 | Decision | 2021-03-23
SUMMARY
[1] Mohammad Yameen filed an application with the Canadian Transportation Agency (Agency) against PIA regarding the fees that he was charged in relation to changes made to his itinerary.
[2] Mr. Yameen seeks the following relief:
CAD 5,000 for five pre-paid tooth implants;...
19-C-A-2021 | Decision | 2021-03-23
SUMMARY
[1] The applicants filed an application with the Canadian Transportation Agency (Agency) against the respondent regarding a flight that they were unable to take because they did not complete their check-in on time.
[2] The applicants seek compensation in the amount of CAD 1,420.78, broken...
17-C-A-2021 | Decision | 2021-03-17
SUMMARY
[1] Harpreet Johal filed an application with the Canadian Transportation Agency (Agency) against WestJet regarding the alleged theft of his wedding ring and watch from his gate‑checked baggage after travelling with his family from Vancouver, British Columbia, to Toronto, Ontario, on August...
18-C-A-2021 | Decision | 2021-03-17
SUMMARY
[1] Tharajrani Nauth filed an application with the Canadian Transportation Agency (Agency) against Air Canada regarding its refusal to transport her on her flight from Montréal, Quebec, to Barcelona, Spain, on June 27, 2018. Ms. Nauth seeks “compensation to the fullest amount as...
15-C-A-2021 | Decision | 2021-03-01
SUMMARY
[1] Robert McBride filed an application with the Canadian Transportation Agency (Agency) against China Eastern regarding the cancellation of his flight from Shanghai, China, to Phnom Penh, Cambodia, departing on December 18, 2019.
[2] Mr. McBride seeks any compensation...
16-C-A-2021 | Decision | 2021-03-01
SUMMARY
[1] Deborah-Lyn Smith filed an application with the Canadian Transportation Agency (Agency) against Air Canada with respect to a flight delay.
[2] Ms. Smith seeks compensation in the amount of CAD 400 for hotel accommodation for two nights, plus meal and incidental expenses....
14-C-A-2021 | Decision | 2021-02-22