Browse decisions and determinations
This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.
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Showing 271-280 of 16170 decisions.
[1] The applicants purchased round-trip tickets for travel from Montréal, Quebec, to Cancun, Mexico, with the respondent. The applicants’ return flight was scheduled to depart from the Cancun airport at 3:35 p.m., on January 12, 2020, but it was delayed. The applicants seek compensation...
9-C-A-2022 | Decision | 2022-02-07
SUMMARY
[1] The applicant filed an application with the Canadian Transportation Agency (Agency) against the respondents regarding excess baggage fees, damage to his baggage and missing items from his baggage, while travelling from Ottawa, Ontario, to Moscow, Russia, via Toronto, Ontario, and London...
10-C-A-2022 | Decision | 2022-02-07
[1] The applicant purchased a round-trip ticket through a travel agent to travel from Toronto, Ontario, to Mumbai, India, via Paris, France, departing on January 16, 2018, and returning on March 22, 2018. Air Canada was the marketing carrier and operator of the Toronto-to-Paris and Paris-...
8-C-A-2022 | Decision | 2022-02-04
SUMMARY
[1] Isaias Rivera Soza filed an application with the Canadian Transportation Agency (Agency) against AeroMexico regarding its refusal to transport him from Quito, Ecuador, to Vancouver, British Columbia, on September 9, 2019, and on September 12, 2019.
[2] Mr. Rivera Soza seeks a...
4-C-A-2022 | Decision | 2022-01-11
[1] Muhammad Islam held a round-trip ticket to travel on March 5, 2019, from Islamabad, Pakistan, to Toronto, Ontario, via Muscat, Oman, and London, United Kingdom, arriving in Toronto on March 6, 2019. Following the carrier’s refusal to transport Mr. Islam on his...
3-C-A-2022 | Decision | 2022-01-07
[1] Ms. Lam purchased a ticket from Air Canada to travel on February 11, 2020, from Havana, Cuba, to Vancouver, British Columbia, via Toronto, Ontario. She was scheduled to depart Havana at 7:00 a.m. and to arrive in Vancouver at 5:02 p.m. However, the flight from Havana to Toronto was...
2-C-A-2022 | Decision | 2022-01-07
SUMMARY
[1] The applicants filed an application with the Canadian Transportation Agency (Agency) against the respondent regarding a refusal to transport and a reservation cancellation.
[2] The applicants seek a total of CAD 2,874.22 in compensation, broken down as follows:
CAD 2,111.32 for the...
1-C-A-2022 | Decision | 2022-01-06
[1] Ayman Kassem purchased a round-trip ticket with Middle East Airlines Airliban S.A.L. (MEA) to travel from Montréal, Quebec, to Beirut, Lebanon, via Geneva, Switzerland, on the outbound portion of the ticket, and via London, United Kingdom, on the inbound portion of the ticket. Mr. Kassem...
146-C-A-2021 | Decision | 2021-12-29
SUMMARY
[1] Patrick Shortreed travelled three times with WestJet between Puerto Vallarta, Mexico, and Saskatoon, Saskatchewan, for medical procedures between December 2016 and February 2018. Mr. Shortreed claims that he faced multiple obstacles related to wheelchair assistance and assistance with...
148-AT-A-2021 | Decision | 2021-12-29
[1] Jeremy Cooperstock filed an application with the Canadian Transportation Agency (Agency) challenging the validity of certain schedule irregularities and denied boarding provisions of Air Canada’s International Passenger Rules and Fares Tariff No. AC2 Containing Local Rules, Fares and Charges on...
147-C-A-2021 | Decision | 2021-12-29