Browse decisions and determinations
This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.
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Showing 31-40 of 19606 decisions.
[1] The applicants purchased tickets to travel with the respondent from Hamilton, Ontario, to Edmonton, Alberta, on August 3, 2020.
[2] The applicants reside in Spain and state that their flights from Spain to North America were cancelled due to the COVID-19 pandemic. The applicants claim that...
147-C-A-2023 | Decision | 2023-10-17
Summary
[1] In CONF-R-2-2023 (Decision), dated February 22, 2023, the Canadian Transportation Agency (Agency) found that CN had breached its level of service obligations by failing to provide an adequate number of boxcars to MLMP to transport its pulp traffic between January 1 and May 31, 2022 (...
CONF-R-9-2023 | Decision | 2023-10-17
[1] Nizar Kamouna purchased a one-way ticket from WestJet to travel from Montréal, Québec, to London, United Kingdom, via Toronto, Ontario, on December 18, 2021. His flight from Montréal to Toronto was delayed, which caused him to miss his connecting flight to London. WestJet rebooked him to travel...
146-C-A-2023 | Decision | 2023-10-16
[1] Autumn Evoy filed an application with the Canadian Transportation Agency (Agency) against VIA regarding VIA’s refusal to carry her rabbit to accommodate her disability-related needs.
[2] In Decision LET-AT-R-64-2019, dated September 27, 2019, the Agency stayed the case, anticipating...
CONF-AT-R-8-2023 | Decision | 2023-10-16
[1] The applicants purchased tickets to travel from Montréal, Quebec to Cancun, Mexico, departing at 1:30 pm on February 7, 2020. The flight was delayed and the applicants arrived in Cancun more than nine hours later than originally scheduled.
[2] The applicants seek compensation for inconvenience...
145-C-A-2023 | Decision | 2023-10-12
[1] The applicants purchased one-way tickets from RBC Travel to travel with the respondent from Vancouver, British Columbia, to Halifax, Nova Scotia, via Calgary, Alberta, on September 11, 2021. The applicants were scheduled to arrive in Halifax at 5:35 pm. However, their flights were impacted by a...
144-C-A-2023 | Decision | 2023-10-06
[1] The applicants purchased tickets through a travel agency for travel with the respondent from Winnipeg, Manitoba, to Toronto, Ontario, on March 20, 2020. The applicants cancelled their reservation in light of the COVID-19 pandemic and were provided with a travel credit, which expired on April 20...
143-C-A-2023 | Decision | 2023-10-03
[1] The applicants purchased a Sunwing Vacations package that included round-trip tickets to travel with the respondent from Ottawa, Ontario, to Santa Clara, Cuba, departing on March 17, 2020, and returning on March 24, 2020. On March 16, 2020, Sunwing Vacations notified the applicants that all...
142-C-A-2023 | Decision | 2023-09-29
[1] Ayoub Benroho purchased a round-trip ticket with Royal Air Maroc for travel from Montréal, Quebec, to Casablanca, Morocco, departing on November 7, 2020, and returning on November 19, 2020. On September 23, 2020, Royal Air Maroc cancelled the November 19, 2020, flight, and rebooked Mr. Benroho...
140-C-A-2023 | Decision | 2023-09-20
[1] Jacques Boucher changed a ticket that he purchased with Air France to travel from Paris to Montréal, Quebec, with an updated departure date of March 24, 2020. Mr. Boucher arrived in Paris, France, from Mauritius, Republic of Mauritius, on March 23, 2020. Upon his arrival at the...
141-C-A-2023 | Decision | 2023-09-20