Browse decisions and determinations
This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.
Sector
Ruling type
Date
- 2026 12 Apply 2026 filter
- 2025 28 Apply 2025 filter
- 2024 13 Apply 2024 filter
- 2023 9 Apply 2023 filter
- 2022 9 Apply 2022 filter
- 2021 15 Apply 2021 filter
- 2020 10 Apply 2020 filter
- 2019 11 Apply 2019 filter
- 2018 7 Apply 2018 filter
- 2017 5 Apply 2017 filter
- 2016 5 Apply 2016 filter
- 2015 4 Apply 2015 filter
- 2014 3 Apply 2014 filter
- 2013 16 Apply 2013 filter
- 2012 8 Apply 2012 filter
- 2011 6 Apply 2011 filter
- 2010 15 Apply 2010 filter
- 2009 8 Apply 2009 filter
- 2008 29 Apply 2008 filter
- 2007 15 Apply 2007 filter
- 2006 42 Apply 2006 filter
- 2005 42 Apply 2005 filter
- 2004 36 Apply 2004 filter
- 2003 30 Apply 2003 filter
- 2002 37 Apply 2002 filter
- 2001 14 Apply 2001 filter
- 2000 59 Apply 2000 filter
- 1999 55 Apply 1999 filter
- 1998 34 Apply 1998 filter
- 1994 1 Apply 1994 filter
- 1993 1 Apply 1993 filter
- 1992 20 Apply 1992 filter
- 1991 1 Apply 1991 filter
Showing 1-10 of 600 decisions.
Summary
[1] Anand D’souza filed an application with the Canadian Transportation Agency (Agency) regarding two flights he took with Air Canada. On one flight, Mr. D’souza claims that his seat was damaged, and on a different flight, he claims that he was not provided with an adequate meal.
[2] Mr....
22-AT-A-2026 | Decision | 2026-04-24
Summary
[1] Annette Simpson, on behalf of the Estate of Eigil Glinnum, filed an application with the Canadian Transportation Agency (Agency) concerning two separate incidents involving the placement of onboard oxygen on Flight AC846 and Flight AC713 on August 3, 2022, and September 17, 2022,...
21-AT-A-2026 | Decision | 2026-04-23
Summary
[1] Diana Morgan, on behalf of herself and Cindy Wong, who is now deceased (applicants), filed an application with the Canadian Transportation Agency (Agency) claiming that Air Canada reassigned their seats after boarding and that they waited an unreasonable amount of time for wheelchair...
18-AT-A-2026 | Decision | 2026-04-22
Summary
[1] Dan McLean filed an application with the Canadian Transportation Agency (Agency) regarding an alleged barrier to his mobility when his motorized wheelchair was not returned to him without delay on arrival in New York City. Mr. McLean states that the absence of his wheelchair...
19-AT-A-2026 | Decision | 2026-04-22
Summary
[1] Thi Thanh Hoa Bui filed an application with the Canadian Transportation Agency (Agency) against Air France regarding the difficulties that she experienced in obtaining wheelchair assistance while transiting through the Paris-Charles de Gaulle Airport on July 12, 2024. Ms...
16-AT-A-2026 | Decision | 2026-04-07
Summary
[1] Katrina Di Raddo filed an application with the Canadian Transportation Agency (Agency) against British Airways concerning her experiences on October 2 and 3, 2023, while travelling from Toronto, Ontario, to Durban, South Africa, via London, United Kingdom, and Johannesburg, South Africa...
15-AT-A-2026 | Decision | 2026-03-26
Summary
[1] On March 11, 2022, Ms. Lam, who was 95 years old at the time of the incident, required a wheelchair for her mobility. She was travelling on an Air Canada and Korean Air interline ticket from Hong Kong, China, to Toronto, Ontario, via Seoul, Korea, and Vancouver, British Columbia....
14-AT-A-2026 | Decision | 2026-03-23
Summary
[1] The applicant filed an application with the Canadian Transportation Agency (Agency) claiming that the respondent’s agents dropped the applicant during transfers between wheelchair mobility aids. The applicant claims that the incidents occurred during travel between London, Ontario, and...
6-AT-A-2026 | Decision | 2026-01-30
Summary
[1] Stephen Benson filed an application with the Canadian Transportation Agency (Agency) regarding his disability-related needs and Air Canada’s denial of his mask exemption request during the COVID-19 pandemic.
[2] Mr. Benson seeks the following remedies:
an apology;
removal of any...
7-AT-A-2026 | Decision | 2026-01-30
Summary
[1] DT filed an application with the Canadian Transportation Agency (Agency) alleging that ONTC refuses to accommodate their disability-related needs and has increasingly treated them with disrespect because they are a person with a disability.
[2] In Decision LET-AT-MV-31-2025 (Part 1...
5-AT-MV-2026 | Decision | 2026-01-23