Browse decisions and determinations
This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.
Showing 1-2 of 2 decisions.
[1] Jason Thomas purchased tickets from WestJet to travel from Edmonton, Alberta, to Puerto Vallarta, Mexico, via Calgary, Alberta, departing on December 10, 2020, and returning on December 16, 2020. According to Mr. Thomas, the flight from Puerto Vallarta to Calgary was delayed, causing WestJet to...
64-C-A-2022 | Decision | 2022-05-04
[1] Peter Ellement purchased a “Basic Economy” fare ticket from WestJet to travel from Calgary, Alberta to Toronto, Ontario, departing on October 4, 2020. WestJet refused to transport Mr. Ellement when he presented an expired driver’s licence as identification.
[2] Mr. Ellement seeks a refund of...
65-C-A-2022 | Decision | 2022-05-04