Browse decisions and determinations
This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.
Showing 111-120 of 141 decisions.
[1] On February 16, 2020, the applicants purchased non-refundable round-trip tickets for travel with Swoop from Edmonton, Alberta, to Abbotsford, British Columbia, departing on March 20, 2020, and returning on March 23, 2020.
[2] The applicants state that, due to the COVID-19...
34-C-A-2023 | Decision | 2023-03-29
[1] The applicants purchased tickets for travel with the respondent from Cancun, Mexico, to Toronto, Ontario, on January 11, 2020. The applicants claim that when they attempted to check in for their flight, the respondent informed them that their travel documents were not in order and subsequently...
33-C-A-2023 | Decision | 2023-03-22
[1] The applicants submitted an application to the Canadian Transportation Agency (Agency) against the respondent regarding the refund of tickets that they purchased from the respondent for a flight from Montréal, Quebec, to Cancun, Mexico, departing on March 15, 2020, and returning on March 22,...
30-C-A-2023 | Decision | 2023-03-16
[1] The applicants purchased round-trip tickets for travel from Montréal, Quebec, to Cancun, Mexico, departing on June 24, 2020, and returning on July 8, 2020.
[2] The applicants state that the respondent cancelled their flight before the scheduled departure date and that they therefore were...
31-C-A-2023 | Decision | 2023-03-16
Summary
[1] Mr. Abbasi filed an application with the Canadian Transportation Agency (Agency) against Air France alleging that Air France refused to accommodate his request for a seating accommodation.
[2] Mr. Abbasi seeks the following:
changes to Air France’s policy on seating accommodation;
an...
26-AT-A-2023 | Decision | 2023-03-14
[1] The applicants were scheduled to take a return flight from Cancún, Mexico, to Montréal, Quebec, on February 15, 2020. They state that they were denied boarding without being given a reason for the denial, and that they were rebooked on an alternate flight with the respondent the next day,...
27-C-A-2023 | Decision | 2023-03-14
[1] Nima Mahdavian purchased a ticket through Expedia to travel with Interjet from Mexico City, Mexico, to Toronto, Ontario, on May 10, 2020. He states that the carrier cancelled his flight because of the COVID-19 pandemic, and that he was provided with a credit for his ticket, in the...
29-C-A-2023 | Decision | 2023-03-14
[1] Christopher Browne was scheduled to travel from Philadelphia, Pennsylvania, to Calgary, Alberta, via Montréal, Quebec, on February 28, 2020. Mr. Browne’s flight from Philadelphia to Montréal, Flight AC8033, was delayed upon departure, causing Mr. Browne to miss his...
25-C-A-2023 | Decision | 2023-03-09
[1] The applicant purchased a round-trip ticket through a travel agency to travel from Montréal, Quebec, to Kigali, Rwanda, departing on July 12, 2019, at 3:00 pm and arriving on July 13, 2019, at 6:50 pm. The outbound itinerary consisted of a connecting flight in Toronto, Ontario, and Brussels,...
24-C-A-2023 | Decision | 2023-03-09
[1] In Decision 98-C-A-2022 (Joel Goldberg and Louise Déry-Goldberg v Air Canada), the Canadian Transportation Agency (Agency) was of the preliminary view that Exception 2 of Rule 100(C) of Air Canada’s Tariff is unjust and unreasonable because it is more restrictive than the refund...
23-C-A-2023 | Decision | 2023-03-08