Browse decisions and determinations
This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.
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Showing 1-10 of 641 decisions.
Summary
[1] Diane Zeleny filed an application with the Canadian Transportation Agency (Agency) regarding an alleged barrier to her mobility while exiting Billy Bishop Toronto City Airport (Billy Bishop Airport), owned and operated by Ports Toronto.
[2] For the reasons set out below, the Agency...
17-AT-A-2025 | Decision | 2025-05-05
Summary
[1] Mr. Kurz, a person with a disability, filed an application with the Canadian Transportation Agency (Agency) concerning Flair’s refusal to transport his electric wheelchair from Winnipeg, Manitoba, to Calgary, Alberta, on August 14, 2023.
[2] Mr. Kurz seeks corrective measures in the...
14-AT-A-2025 | Decision | 2025-04-02
Summary
[1] Cynthia-Jean Smith filed an application with the Canadian Transportation Agency (Agency) against WestJet regarding the difficulties she faced in getting her dog accepted for travel as a service dog.
[2] Ms. Smith seeks the following:
an order requiring WestJet to accept her dog as...
9-AT-A-2025 | Decision | 2025-03-11
Summary
[1] Girish Chawla filed an application with the Canadian Transportation Agency (Agency) on behalf of his father, Hans Raj Chawla. Girish Chawla alleges that Hans Raj Chawla was denied a wheelchair at the Montréal airport while travelling with Air Canada and that, because he had to run from...
2-AT-A-2025 | Decision | 2025-01-14
Summary
[1] Crystal Spring Hawes filed an application with the Canadian Transportation Agency (Agency) following her trip with WestJet from Kelowna, British Columbia, to Honolulu, Hawaii, via Vancouver, British Columbia, on January 4, 2023, and return trip, also via Vancouver, on January...
LET-AT-A-1-2025 | Letter Decision | 2025-01-09
Summary
[1] John Lawrence Aucoin filed an application with the Canadian Transportation Agency (Agency) regarding difficulties that he experienced while travelling with WestJet between Halifax, Nova Scotia, and Las Vegas, Nevada, via Toronto, Ontario, in March 2016.
[2] Mr. Aucoin has quadriplegia...
1-AT-A-2025 | Decision | 2025-01-02
Summary
[1] Alexandre Dumas filed an application with the Canadian Transportation Agency (Agency) regarding Sky Jet’s refusal to transport him.
[2] Mr. Dumas seeks compensation for damages in the amount of CAD 150,000.
[3] In Decision LET-AT-A-49-2023 (Part 1 Decision), the Agency found that...
25-AT-A-2024 | Decision | 2024-12-11
Summary
[1] Mohamed Chahir, a person with reduced mobility, has filed an application with the Canadian Transportation Agency (Agency) regarding his seat assignment by Royal Air Maroc for his round-trip flight from Montréal, Quebec, to Casablanca, Morocco, in August 2023.
[2] In Decision ...
23-AT-A-2024 | Decision | 2024-10-24
Summary
[1] Sricamalan Pathmanathan filed an application with the Canadian Transportation Agency (Agency) against WestJet alleging that he experienced various issues when booking travel with WestJet in 2022. He also alleges that during this process, he learned of other issues relating to WestJet’s...
22-AT-A-2024 | Decision | 2024-10-15
Summary
[1] Denee Stokes filed an application with the Canadian Transportation Agency (Agency) regarding her scheduled travel from Calgary, Alberta, to St. John’s, Newfoundland and Labrador, on June 19, 2023.
[2] In Decision LET-AT-A-34-2024 (Part 1 Decision), the Agency found that WestJet...
21-AT-A-2024 | Decision | 2024-10-08