Browse decisions and determinations
This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.
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Showing 1-10 of 19513 decisions.
[1] The applicant purchased a round-trip ticket from the respondent for travel from Montréal, Quebec, to Guatemala City, Guatemala, via Mexico City, Mexico, departing on February 28, 2020, and returning March 15, 2020.
[2] The applicant claims that the respondent denied him boarding because the...
125-C-A-2023 | Decision | 2023-08-17
Summary
[1] Timothy Rose filed an application with the Canadian Transportation Agency (Agency) because the aircraft used by Air Canada to transport passengers from Toronto, Ontario, to Cleveland, Ohio, as well as several other transborder routes, cannot accommodate his power wheelchair.
[2] In...
123-AT-A-2023 | Decision | 2023-08-11
[1] Mr. Thibault submits that he was scheduled to travel on Flight F82101 from Toronto, Ontario, to Edmonton, Alberta, on May 31, 2022, and on Flight F88500 from Kitchener, Ontario, to Vancouver, British Columbia, on June 15, 2022. He claims that one of his flights was...
120-C-A-2023 | Decision | 2023-08-09
[1] The applicants purchased round-trip tickets with Expedia to travel from Toronto, Ontario, to Bogota, Colombia, via Mexico City, Mexico, departing on December 21, 2019, and returning on January 18, 2020. The return portion of the flight included two segments, with the first being operated by...
115-C-A-2023 | Decision | 2023-07-21
[1] The applicants purchased five round-trip tickets with the respondent to travel from Lima, Peru, to Montréal, Quebec, via Cancun, Mexico, as follows:
one ticket departing on May 29, 2020, and returning on September 5, 2020;
two tickets departing on May 29, 2020, and returning on...
114-C-A-2023 | Decision | 2023-07-17
[1] The applicant purchased a ticket to travel with the respondent from Guatemala City, Guatemala, to Montréal, Quebec, via Mexico City, Mexico, departing on January 12, 2020, and arriving on January 13, 2020. Upon their arrival at the Montréal airport, the applicant discovered that...
94-C-A-2023 | Decision | 2023-07-12
[1] The applicants purchased tickets to travel with the respondent from Hamilton, Ontario, to Orlando, Florida, departing on March 7, 2020, and returning from Tampa, Florida, to Hamilton, on March 9, 2020.
[2] The applicants state that, as a precautionary measure, they decided...
112-C-A-2023 | Decision | 2023-07-12
Summary
[1] Maryam Rashidian filed an application with the Canadian Transportation Agency (Agency) against Air Canada and Lufthansa regarding the lack of wheelchair assistance when transiting through the airport in Frankfurt.
[2] Ms. Rashidian seeks a refund of the CAD 8,649.03 cost of her and her...
111-AT-C-A-2023 | Decision | 2023-07-05
[1] Maher Al-Huq travelled from Toronto, Ontario, to Mexico City, Mexico, on February 27, 2020. Upon his arrival, he discovered that his checked baggage had been damaged during the flight.
[2] Mr. Al-Huq seeks compensation for the damaged baggage.
[3] Interjet did not file an answer to...
110-C-A-2023 | Decision | 2023-06-29
[1] Joel Brillert purchased a one-way economy class ticket to travel with WestJet from Victoria, British Columbia, to Toronto, Ontario, on March 30, 2020. On March 21, 2020, Mr. Brillert changed his ticket for a “Family Econo” class ticket to travel from Victoria to...
109-C-A-2023 | Decision | 2023-06-29