Browse decisions and determinations
This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.
Ruling type
Date
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Showing 91-100 of 15943 decisions.
SUMMARY
[1] The applicants filed an application with the Canadian Transportation Agency (Agency) against the respondent regarding their missed outbound flight from Toronto, Ontario, to Calgary, Alberta, on October 7, 2019, and the alleged misinformation provided regarding the location of their...
130-C-A-2021 | Decision | 2021-12-02
SUMMARY
[1] The applicants filed an application with the Canadian Transportation Agency (Agency) against the respondent regarding compensation for the delay of Flight No. D81841 from Hamilton, Ontario, to Dublin, Ireland, on June 2, 2019.
[2] The applicants seek EUR 600 each as compensation...
129-C-A-2021 | Decision | 2021-12-01
SUMMARY
[1] George Clarke filed an application with the Canadian Transportation Agency (Agency) against WestJet regarding a schedule irregularity.
[2] Mr. Clarke relies on paragraph 12(3)(d) and subparagraph 19(1)(a)(iii) of the Air Passenger Protection Regulations, SOR/2019-...
124-C-A-2021 | Decision | 2021-11-22
[1] The applicants purchased tickets for CAD 291.88 to travel with the respondent from Toronto, Ontario, to Winnipeg, Manitoba, on August 2, 2019. When they arrived at the Toronto airport, the respondent informed them that their flight was delayed; a few hours later, the flight was...
125-C-A-2021 | Decision | 2021-11-22
[1] The applicants purchased tickets for travel with the respondent from Cleveland, Ohio, to Edmonton, Alberta, via Toronto, Ontario, on December 1, 2019.
[2] A few hours before the scheduled departure of their flight from Cleveland to Toronto, the applicants tried to check in through the...
126-C-A-2021 | Decision | 2021-11-22
SUMMARY
[1] Between December 15, 2019, and February 13, 2020, the Agency received 3,037 complaints from passengers with respect to air carriers’ obligation to communicate the reasons for flight delays and cancellations under the Air Passenger Protection Regulations, SOR/2019-150 (APPR).
[2] In...
122-C-A-2021 | Decision | 2021-11-17
SUMMARY
[1] Maria Almeida filed an application with the Canadian Transportation Agency (Agency) against Air Transat regarding the cancellation of her flight reservation from Lisbon, Portugal, to Toronto, Ontario, on January 31, 2020.
[2] Ms. Almeida seeks compensation in the amount of EUR 637.90...
121-C-A-2021 | Decision | 2021-11-16
[1] Karly McCurdy purchased two tickets to travel from Calgary, Alberta, to Halifax, Nova Scotia, via Toronto, Ontario, with WestJet on October 15, 2019. She states that WestJet informed her that she was late arriving at the departure area, and that she was forced to purchase new tickets to...
120-C-A-2021 | Decision | 2021-11-09
[1] The applicant purchased a ticket from the respondent for round-trip travel from Ottawa, Ontario, to Edmonton, Alberta, via Calgary, Alberta, departing on April 9, 2020 and returning on April 14, 2020.
[2] Prior to the applicant’s scheduled date of departure, the Province of...
117-C-A-2021 | Decision | 2021-11-03
SUMMARY
[1] Choudhry Muhammad Anwar Goraya filed an application with the Canadian Transportation Agency (Agency) against PIA claiming that he missed Flight No. PK790 on October 23, 2018, from Toronto, Ontario, to Lahore, Pakistan, because the airport staff who provided him with wheelchair...
116-AT-A-2021 | Decision | 2021-11-02