Browse decisions and determinations
This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.
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Showing 41-50 of 19513 decisions.
[1] The applicants purchased round-trip tickets for travel from Québec, Quebec, to Saint Martin, France, via Toronto, Ontario. On March 10, 2020, their return flight was delayed at the Saint Martin airport because the aircraft that was to transport them mistakenly had an excessive amount of fuel...
77-C-A-2023 | Decision | 2023-05-18
[1] The applicants purchased round-trip tickets to travel from Toronto, Ontario, to Lima, Peru, via Cancun, Mexico, on September 22, 2020. On September 14, 2020, the respondent cancelled the applicants' flights and provided them with a travel credit.
[2] The applicants seek a refund of their...
73-C-A-2023 | Decision | 2023-05-18
[1] The applicants purchased round-trip tickets to travel from Montréal, Quebec, to Cancun, Mexico, departing on April 20, 2020, and returning on April 27, 2020. They state that the respondent cancelled their flight due to the COVID-19 pandemic and that they received travel vouchers valid for one...
71-C-A-2023 | Decision | 2023-05-16
[1] The applicants purchased tickets, via a travel agency, to travel on the following interline itinerary:
Air Canada flight 876 from Toronto, Ontario, to Frankfurt, Germany, on March 14, 2020;
Air Canada flight 9513 from Frankfurt to Muharraq, Bahrain, on March 15, 2020 (...
70-C-A-2023 | Decision | 2023-05-16
[1] Ann-Frédérick Morin purchased a round-trip ticket to travel from Montréal, Quebec, to Cancun, Mexico, departing on April 21, 2020, and returning on May 12, 2020.
[2] Ms. Morin states that the flight was cancelled and that Interjet provided her with a CAD 442.20 travel...
69-C-A-2023 | Decision | 2023-05-15
[1] David Beauchamp purchased a round-trip ticket for travel with WestJet from Ottawa, Ontario, to Halifax, Nova Scotia, departing on December 25, 2019, and returning on December 30, 2019, with a scheduled arrival time in Ottawa of 5:58 pm.
[2] On December 29, 2019, WestJet advised Mr. Beauchamp...
68-C-A-2023 | Decision | 2023-05-15
[1] Andrew Douglas was scheduled to travel from Ottawa, Ontario, to Havana, Cuba, via Toronto, Ontario, on March 1, 2019. However, he was denied boarding from Ottawa to Toronto. Air Canada offered him denied boarding compensation and a refund of his ticket and baggage fees. Mr. ...
66-C-A-2023 | Decision | 2023-05-12
[1] The applicant filed an application with the Canadian Transportation Agency (Agency) against the respondent regarding the respondent’s alleged failure to guarantee that no dogs will be in the cabin on their scheduled flights to accommodate their allergies.
[2] The applicant requests a...
63-AT-C-A-2023 | Decision | 2023-05-12
Summary
[1] Jennifer Dart filed an application with the Canadian Transportation Agency (Agency) against CP in relation to her being deprived of access to her property located in Pakesley, Ontario, in proximity to the crossing of CP’s railway line and Ontario Provincial Highway 522 (...
65-R-2023 | Decision | 2023-05-12
[1] The applicants purchased round-trip tickets to travel from Calgary, Alberta, to Liberia, Costa Rica, on March 28, 2020. They cancelled their tickets on March 13, 2020, in light of the COVID-19 pandemic. The respondent provided them with a Travel Bank credit for the value of their tickets, which...
67-C-A-2023 | Decision | 2023-05-12