Browse decisions and determinations
This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.
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Showing 1-10 of 380 decisions.
SUMMARY
[1] Marcia Yale filed an application with the Canadian Transportation Agency (Agency) against Air Canada regarding the lack of a One Person, One Fare (1P1F) policy for international flights to provide an extra seat free of charge to provide additional floor space for her service dog, and...
95-AT-A-2022 | Decision | 2022-07-21
[1] The applicant filed an application with the Canadian Transportation Agency (Agency) against Air Canada and United pursuant to subsection 172(1) of the Canada Transportation Act, SC 1996, c 10 (CTA), regarding the lack of accommodation for their disability during travel to Toronto...
41-AT-A-2020 | Decision | 2020-07-02
SUMMARY
[1] The applicant, accompanied by an Emotional Support Animal (ESA), was told to disembark the aircraft when Porter identified the ESA’s behaviour as posing a safety risk. The applicant filed an application with the Canadian Transportation Agency (Agency) against Porter pursuant to:...
29-AT-C-A-2020 | Decision | 2020-03-18
SUMMARY
[1] The applicant filed an application with the Canadian Transportation Agency (Agency), against Saudi Arabian Airlines pursuant to subsection 172(1) of the Canada Transportation Act, S.C., 1996, c. 10, as amended (CTA), concerning the carrier’s alleged failure to provide...
78-AT-C-A-2019 | Decision | 2019-11-07
SUMMARY
[1] The applicant filed an application with the Canadian Transportation Agency (Agency) against WestJet pursuant to subsection 172(1) of the CTA, concerning the carrier’s alleged failure to provide appropriate seating.
[2] The applicant seeks a full refund of their ticket as well as...
57-AT-A-2019 | Decision | 2019-09-13
SUMMARY
[1] The applicant filed an application with the Canadian Transportation Agency (Agency) against Air Transat pursuant to subsection 172(1) of the Canada Transportation Act, S.C., 1996, c. 10, as amended (CTA), concerning the carrier’s alleged failure to provide both general assistance...
24-AT-A-2019 | Decision | 2019-04-29
SUMMARY
[1] Shafique Ahmad, on behalf of his father, Muhammad Sharif, filed an application with the Canadian Transportation Agency (Agency) pursuant to subsection 172(1) of the Canada Transportation Act, S.C., 1996, c. 10, as amended (CTA), against Air Canada, alleging that it did not provide one...
13-AT-A-2018 | Decision | 2018-02-08
SUMMARY
[1] Jim Triantafilou, on behalf of his son Jacob Triantafilou, filed an application with the Canadian Transportation Agency (Agency) pursuant to subsection 172(1) of the Canada Transportation Act, S.C., 1996, c. 10, as amended (CTA) against Air Transat regarding the carrier’s decision...
111-AT-A-2017 | Decision | 2017-12-15
SUMMARY
[1] Bahig Wanas filed an application with the Canadian Transportation Agency (Agency) pursuant to subsection 172(1) of the Canada Transportation Act, S.C., 1996, c. 10, as amended (CTA) against WestJet concerning WestJet’s refusal to accommodate his disability-related needs in the form of a...
106-AT-A-2017 | Decision | 2017-12-06
INTRODUCTION
[1] Bruce Kruger filed an application with the Canadian Transportation Agency (Agency) pursuant to subsection 172(1) of the CTA against Lufthansa concerning difficulties he experienced in relation to his seating needs while travelling between Toronto and Vienna. Mr. Kruger’s...
321-AT-A-2016 | Decision | 2016-10-21