Browse decisions and determinations
This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.
Sector
Ruling type
Date
Showing 1-10 of 92 decisions.
SUMMARY
[1] The applicants filed an application with the Canadian Transportation Agency (Agency) against American Airlines because they were delayed for more than 24 hours during their trip from Toronto, Ontario, to Colombo, Sri Lanka.
[2] The applicants are seeking a refund of the tickets for...
92-C-A-2019 | Decision | 2019-12-30
SUMMARY
[1] The applicant filed an application with the Canadian Transportation Agency (Agency) against KLM and the GTAA regarding the level of assistance she received at the Toronto Pearson International Airport (Toronto airport), and against KLM regarding her lost baggage.
[2] The applicant is...
90-AT-C-A-2019 | Decision | 2019-12-20
SUMMARY
[1] The applicants filed an application with the Canadian Transportation Agency (Agency) against WestJet regarding the delay of their flight from Kelowna, British Columbia, to San José del Cabo, Mexico, via Calgary, Alberta. The applicants seek a total of CAD 2,649.80 for...
91-C-A-2019 | Decision | 2019-12-20
SUMMARY
[1] The applicant filed an application with the Canadian Transportation Agency (Agency) against Air Canada, in which he seeks compensation in relation to schedule irregularities that he experienced when travelling from Calgary, Alberta, to Miami, Florida, via Newark, New Jersey.
[2] The...
89-C-A-2019 | Decision | 2019-12-17
SUMMARY
[1] The applicant filed an application with the Canadian Transportation Agency (Agency) against Flair Airlines regarding its refusal to transport them from Toronto, Ontario, to Vancouver, British Columbia, on December 20, 2018. The applicant allegedly did not have the required government-...
88-C-A-2019 | Decision | 2019-12-02
SUMMARY
[1] The applicant filed an application with the Canadian Transportation Agency (Agency) against WestJet, alleging that the information regarding WestJet’s Guardian Fare Program found on its website is unclear and that the program discriminates against passengers travelling to destinations...
87-C-A-2019 | Decision | 2019-11-27
SUMMARY
[1] The applicant filed an application with the Canadian Transportation Agency (Agency) against Air Canada regarding a flight cancellation and the consequential delay she experienced in reaching her destination.
[2] The applicant seeks compensation under Regulation (EC) No 261/...
86-C-A-2019 | Decision | 2019-11-25
SUMMARY
[1] The applicant filed an application with the Canadian Transportation Agency (Agency) against K.D. Air concerning a refund of the cancelled return portion of her round-trip ticket. The applicant is seeking a refund from the carrier in the amount of CAD 115, a clear interpretation of...
85-C-A-2019 | Decision | 2019-11-21
SUMMARY
[1] The applicant filed an application with the Canadian Transportation Agency (Agency) pursuant to subsection 172(1) of the CTA against WestJet concerning its decision to deny his request for a five‑year medical approval to travel.
[2] In Decision No. LET-AT-A-42-2019 (Decision), the...
84-AT-A-2019 | Decision | 2019-11-19
SUMMARY
[1] The applicant filed an application with the Canadian Transportation Agency (Agency) against K.D. Air concerning a refund of two cancelled return tickets. The applicant is seeking a refund from the carrier in the amount of CAD 495.43.
[2] The Agency will address whether K.D. Air...
83-C-A-2019 | Decision | 2019-11-12