Browse decisions and determinations
This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.
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Showing 151-160 of 619 decisions.
[1] The applicant filed an application with the Canadian Transportation Agency (Agency) against Fly Jamaica concerning the destruction of his baggage.
[2] On December 3, 2019, the Agency issued Letter-Decision No. LET-A-97-2019 (letter) pursuant to subsections 42(1), 5(2) and...
9-C-A-2020 | Decision | 2020-01-20
Evelyne Awaad Abdel Fattah against Société Air France and Delta Air Lines, Inc. - consumer complaint
SUMMARY
[1] The applicant filed an application with the Canadian Transportation Agency (Agency) against Air France for its refusal to transport her aboard Flight No. DL5302 from Montréal, Quebec, to New York, United States of America, on April 23, 2018. The applicant was refused...
6-C-A-2020 | Decision | 2020-01-16
[1] Six separate applications—19-01317, 19-02027, 19-03859, 19-03646, 19-03886, and 19‑05764—were filed with the Canadian Transportation Agency (Agency) against Jet Airways between March 2019 and September 2019. The applications relate to lost and damaged baggage, cancelled flights,...
5-C-A-2020 | Decision | 2020-01-16
SUMMARY
[1] The applicant filed an application with the Canadian Transportation Agency (Agency) against Air Canada, pursuant to subsection 172(1) of the CTA, concerning Air Canada’s policy regarding the transportation of pets in the aircraft cabin.
[2] The applicant is seeking a change in Air...
3-AT-A-2020 | Decision | 2020-01-10
BACKGROUND
[1] Five separate applications were filed with the Canadian Transportation Agency (Agency) against Fly Jamaica between May 2019 and August 2019. The applications relate to flights cancelled by Fly Jamaica as a result of the discontinuation of its international air service.
[2]...
2-C-A-2020 | Decision | 2020-01-09
SUMMARY
[1] The applicant filed an application with the Canadian Transportation Agency (Agency) against United Airlines regarding the rerouting of the final flight segment of the applicant’s itinerary from Perth, Australia, to Calgary, Alberta, via Singapore, Republic of Singapore, and San ...
1-C-A-2020 | Decision | 2020-01-07
SUMMARY
[1] The applicants filed an application with the Canadian Transportation Agency (Agency) against American Airlines because they were delayed for more than 24 hours during their trip from Toronto, Ontario, to Colombo, Sri Lanka.
[2] The applicants are seeking a refund of the tickets for...
92-C-A-2019 | Decision | 2019-12-30
SUMMARY
[1] The applicant filed an application with the Canadian Transportation Agency (Agency) against Air Canada, in which he seeks compensation in relation to schedule irregularities that he experienced when travelling from Calgary, Alberta, to Miami, Florida, via Newark, New Jersey.
[2] The...
89-C-A-2019 | Decision | 2019-12-17
SUMMARY
[1] The applicant filed an application with the Canadian Transportation Agency (Agency) against Flair Airlines regarding its refusal to transport them from Toronto, Ontario, to Vancouver, British Columbia, on December 20, 2018. The applicant allegedly did not have the required government-...
88-C-A-2019 | Decision | 2019-12-02
SUMMARY
[1] The applicant filed an application with the Canadian Transportation Agency (Agency) against WestJet, alleging that the information regarding WestJet’s Guardian Fare Program found on its website is unclear and that the program discriminates against passengers travelling to destinations...
87-C-A-2019 | Decision | 2019-11-27