Browse decisions and determinations
This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.
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In its Determination No. A-2021-74, the Canadian Transportation Agency (Agency) suspended the domestic licence of the Licensee.
The Licensee has requested that the licence remain suspended and not be cancelled.
The Agency is satisfied that the reasons provided in support of the Licensee's request...
A-2022-53 | Determination | 2022-05-06
The Licensee is licensed to operate a non-scheduled international service in accordance with the Air Transport Agreement between the Government of Canada and the Government of the United States of America signed on March 12, 2007.
The Licensee's certificate of insurance on the Canadian...
2022-A-S-80 | Order | 2022-05-06
[1] The applicant purchased a round-trip ticket to travel from Montréal, Quebec, to Tunis, Tunisia, departing on July 17, 2019, and returning on August 21, 2019. Upon arriving in Tunis on July 18, 2019, the applicant noticed that their piece of baggage was missing. The piece of baggage was never...
66-C-A-2022 | Decision | 2022-05-05
[1] The applicant purchased from a travel agency a one-way ticket with the respondent to travel from Toronto, Ontario, to Delhi, India, via Lisbon, Portugal, and Madrid, Spain. The applicant was refused transportation by the respondent in Toronto and had to purchase a new ticket with Etihad Airways...
67-C-A-2022 | Decision | 2022-05-05
The Licensee is licensed to operate a non-scheduled international service in accordance with the Air Transport Agreement between the Government of Canada and the Government of the United States of America signed on March 12, 2007.
The Licensee's certificate of insurance on the Canadian...
2022-A-S-77 | Order | 2022-05-04
[1] Jason Thomas purchased tickets from WestJet to travel from Edmonton, Alberta, to Puerto Vallarta, Mexico, via Calgary, Alberta, departing on December 10, 2020, and returning on December 16, 2020. According to Mr. Thomas, the flight from Puerto Vallarta to Calgary was delayed, causing WestJet to...
64-C-A-2022 | Decision | 2022-05-04
[1] Peter Ellement purchased a “Basic Economy” fare ticket from WestJet to travel from Calgary, Alberta to Toronto, Ontario, departing on October 4, 2020. WestJet refused to transport Mr. Ellement when he presented an expired driver’s licence as identification.
[2] Mr. Ellement seeks a refund of...
65-C-A-2022 | Decision | 2022-05-04
[1] The applicants purchased round-trip tickets with the respondent to travel from Toronto, Ontario, to Punta Cana, Dominican Republic, departing on February 15, 2020, and returning on February 22, 2020. Upon checking in for their return flight, Johannes Joubert, a South African citizen, was...
62-C-A-2022 | Decision | 2022-05-03
[1] On May 9, 2019, Karine Savranskaia purchased an interline ticket for round-trip travel between Ottawa, Ontario, and Chisinau, Moldova. The outbound portion of her itinerary was as follows:
June 16, 2019 Ottawa to Toronto, Ontario Air Canada AC457
June 16, 2019 Toronto to Warsaw,...
61-C-A-2022 | Decision | 2022-05-03
[1] Ghalia Zarzour purchased a round-trip ticket to travel from Beirut, Lebanon, to Montréal, Quebec, via Amman, Jordan. The return portion of Ms. Zarzour’s itinerary, scheduled for April 6, 2020, was cancelled by Royal Jordanian.
[2] Ms. Zarzour seeks a refund of the unused portion of her ticket...
63-C-A-2022 | Decision | 2022-05-03