Browse decisions and determinations
This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.
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Ruling type
Date
Showing 1-10 of 14 decisions.
[1] Monique Renault purchased a round-trip ticket from WestJet to travel from Toronto, Ontario, to Québec, Quebec, departing on February 15, 2020, and returning on February 27, 2020. Her return flight was cancelled due to adverse weather conditions and WestJet rebooked her on a flight departing on...
47-C-A-2022 | Decision | 2022-03-24
[1] The applicants purchased round-trip tickets with the respondent to travel from Winnipeg, Manitoba, to Tel Aviv, Israel, via Ottawa and Toronto, Ontario, for the outbound portion of their itinerary. They were scheduled to arrive in Tel Aviv on January 14, 2020, at 10:15 a.m. The applicants...
46-C-A-2022 | Decision | 2022-03-23
[1] The applicants purchased an all-inclusive vacation package from WestJet Vacations, which included round-trip transportation with the respondent from Ottawa, Ontario, to Cancun, Mexico, via Toronto, Ontario, departing on January 28, 2020, and returning on February 11, 2020.
[2] On February 11,...
43-C-A-2022 | Decision | 2022-03-17
[1] The applicants purchased round-trip tickets from the respondent for travel between Toronto, Ontario, and Montego Bay, Jamaica, departing February 3, 2020, and returning on February 10, 2020. Their return flight was scheduled to depart at 3:00 p.m. and arrive in Toronto...
44-C-A-2022 | Decision | 2022-03-17
[1] The applicants purchased tickets from the respondent for round-trip travel from Winnipeg, Manitoba, to Lihue, United States, via Vancouver, British Columbia. The applicants were scheduled to depart Winnipeg on February 29, 2020, and return on March 15, 2020.
[2] On the return portion of their...
45-C-A-2022 | Decision | 2022-03-17
[1] Kham Eng purchased a round-trip ticket from Aer Lingus for travel between Toronto, Ontario, and Dublin, Ireland, departing on April 4, 2020, and returning on April 21, 2020.
[2] On March 18, 2020, Ms. Eng received correspondence from Aer Lingus informing her that she could change her date of...
42-C-A-2022 | Decision | 2022-03-16
[1] Natalie Vogt purchased round-trip tickets for herself and a minor child to travel from Ottawa, Ontario, to Lethbridge, Alberta, via Calgary, Alberta, departing on August 8, 2020, and returning on August 15, 2020. She also purchased a round-trip ticket for herself to travel on the same...
41-C-A-2022 | Decision | 2022-03-15
[1] The applicants purchased round-trip tickets for travel with Sunwing from Saskatoon, Saskatchewan, to Cancun, Mexico. On the applicants’ outbound flight, the aircraft was delayed in departing because of de-icing and made an unplanned stop in Windsor, Ontario, to load more fuel. The flight was...
40-C-A-2022 | Decision | 2022-03-10
[1] The applicants were originally scheduled to travel from Toronto, Ontario, to Montego Bay, Jamaica, on February 1, 2020, arriving at 2:25 p.m. However, the flight was delayed for over seven hours, and they arrived in Montego Bay at 9:31 p.m.
[2] The applicants claim that the delay was...
37-C-A-2022 | Decision | 2022-03-09
SUMMARY
[1] The applicants filed an application with the Canadian Transportation Agency (Agency) against the respondent concerning its alleged failure to provide wheelchair assistance to Ms. Perras, a schedule irregularity, carrier communications regarding delay, and standards of treatment.
[2]...
39-AT-C-A-2022 | Decision | 2022-03-09