Browse decisions and determinations
This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.
Ruling type
Date
Showing 1-10 of 12 decisions.
[1] Ramon Arturo Gomez Quevedo purchased round-trip tickets for the applicants from Expedia on March 1, 2020, to travel from Bogota, Colombia, to Toronto, Ontario, departing on June 21, 2020, and returning on August 23, 2020.
[2] The respondent cancelled the flights on May 21, 2020, due to the...
59-C-A-2022 | Decision | 2022-04-28
[1] Sulove Bothra purchased a round-trip ticket for travel with Etihad Airways from Toronto, Ontario, to Bangalore, India, via Abu Dhabi, United Arab Emirates, departing on December 26, 2019, and returning January 18, 2020. On that date in Bangalore, Mr. Bothra was informed...
58-C-A-2022 | Decision | 2022-04-27
[1] Ricco Furtado purchased a round-trip ticket to travel with Air Canada from Toronto, Ontario, to San José, Costa Rica, departing on May 6, 2018, and returning on May 13, 2018. Mr. Furtado was refused transportation on the outbound flight on May 6, 2018, because he...
57-C-A-2022 | Decision | 2022-04-25
[1] The applicants purchased round-trip tickets from the respondent for travel from Victoria, British Columbia, to San José, Costa Rica, via Edmonton, Alberta, and Toronto, Ontario, departing on March 9, 2020 and returning on March 17, 2020.
[2] Upon arrival in Edmonton on March 9, 2020, the...
56-C-A-2022 | Decision | 2022-04-22
[1] The applicants purchased round-trip economy class tickets from the respondent for travel between Toronto, Ontario, and Montego Bay, Jamaica. The flight was scheduled to depart on April 24, 2020, and to return on April 27, 2020. The applicants cancelled their tickets and were...
55-C-A-2022 | Decision | 2022-04-13
[1] Lobna Mamlouk purchased a round-trip ticket to travel from Montréal, Québec, to Tunis, Tunisia, departing on December 23, 2019, and returning on January 1, 2020. Ms. Mamlouk discovered, upon her arrival in Tunis on December 24, 2019, that one of her pieces of checked baggage was missing. It was...
53-C-A-2022 | Decision | 2022-04-12
Satyam Panchal against Air Canada, Air India Limited, and United Airlines, Inc. - consumer complaint
[1] Mr. Panchal was scheduled to travel from Vadodara, India, to Toronto, Ontario, on the following interline itinerary:
Air India Flight 531, on December 28, 2020, departing Vadodara at 9:10 p.m. and arriving in Delhi, India, at 10:40 p.m.;
United Airlines Flight 899, on...
54-C-A-2022 | Decision | 2022-04-12
[1] The applicants purchased round-trip tickets for travel with the respondent from Toronto, Ontario, to San José, Costa Rica, via San Salvador, El Salvador. The flights were scheduled to depart on March 15, 2020, and return on March 22, 2020. However, the applicants cancelled their tickets prior...
52-C-A-2022 | Decision | 2022-04-11
[1] The applicants purchased round-trip tickets to travel from Toronto, Ontario, to Taipei, Taiwan, via Guangzhou, China, departing on December 18, 2019, and returning on December 29, 2019, via Singapore and Guangzhou. When the applicants arrived in Guangzhou on December 19, 2019, they were refused...
50-C-A-2022 | Decision | 2022-04-11
[1] The applicant purchased a round-trip ticket to travel from Pittsburgh, Pennsylvania, to Edmonton, Alberta, via Toronto, Ontario, on November 26, 2019, and returning on December 1, 2019. The applicant’s return flight, which was scheduled to depart at 9:20 p.m. from...
51-C-A-2022 | Decision | 2022-04-11