Browse decisions and determinations
This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.
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Showing 1-10 of 617 decisions.
[1] The applicants travelled on Flight WG526 from Puerto Vallarta, Mexico, to Montréal, Quebec, on January 5, 2020, at 3:30 pm. Their flight was diverted to the Winnipeg airport and they arrived in Montréal approximately 8 hours and 30 minutes later than scheduled.
[2] The applicants state that an...
10-C-A-2023 | Decision | 2023-01-23
[1] The applicants reserved round-trip tickets for travel from Montréal, Quebec, to Cayo Coco, Cuba, departing on February 19, 2020, at 4:05 pm and arriving at 7:55 pm. Their flight was delayed until the next day, with a delay of approximately 15 hours. Their return flight,...
3-C-A-2023 | Decision | 2023-01-13
[1] The applicants purchased a return flight from Québec, Quebec, to Lyon, France, via Montréal, Quebec, scheduled to depart on March 21, 2020, and return on March 29, 2020. The Montréal to Lyon flight was cancelled on March 18, 2020, due to the impacts of the COVID-19...
151-C-A-2022 | Decision | 2022-12-22
[1] Craig Klinkhoff purchased an interline ticket for travel from Montréal, Quebec, to Keflavik, Iceland, via Toronto, Ontario, departing on January 4, 2022. The flight from Montréal to Toronto was operated by WestJet, and the flight from Toronto to Keflavik was operated by Icelandair. Mr....
150-C-A-2022 | Decision | 2022-12-22
[1] Nicolas Drolet filed an application with the Canadian Transportation Agency (Agency) against Interjet regarding a piece of baggage that was damaged during his return flight from Cancun, Mexico, to Montréal, Quebec, on December 2, 2018.
[2] Mr. Drolet seeks compensation in the amount of CAD...
148-C-A-2022 | Decision | 2022-12-21
Application by Tyler Usselman against Air Canada regarding flight cancellations - consumer complaint
[1] Tyler Usselman was originally scheduled to travel from Toronto, Ontario, to Kelowna, British Columbia, on August 20, 2021, with a scheduled arrival time of 11:17 pm. However, on the day of his departure, he was notified by Air Canada that his flight was cancelled because of crew constraints...
153-C-A-2022 | Decision | 2022-12-19
[1] The applicants purchased a ticket for travel with the respondent from Edmonton, Alberta, to Prince George, British Columbia, on October 15, 2020. Their flight was scheduled to depart at 9:05 pm and the aircraft was scheduled to continue to Vancouver, British Columbia, after departing from...
145-C-A-2022 | Decision | 2022-12-02
[1] Joshua Mah purchased a one-way ticket from WestJet for travel on July 25, 2020, from Vancouver, British Columbia, to Calgary, Alberta. On July 22, 2020, Mr. Mah was notified that his flight had been cancelled, and he was offered an alternative itinerary for travel from Vancouver to Edmonton,...
142-C-A-2022 | Decision | 2022-11-24
[1] The applicants purchased one-way tickets to travel from Kelowna, British Columbia, to Nassau, Bahamas, via Calgary, Alberta, on March 7, 2020. Their flight from Kelowna to Calgary was delayed due to a technical malfunction. The applicants were rebooked and travelled on the next available flight...
141-C-A-2022 | Decision | 2022-11-17
[1] The applicants purchased one-way tickets to travel with the respondent from Honolulu, Hawaii, to Calgary, Alberta, via Vancouver, British Columbia, on February 29, 2020. The applicants’ flight from Honolulu to Vancouver, Flight WS1865, was scheduled to depart at 11:50 pm,...
137-C-A-2022 | Decision | 2022-11-10