Browse decisions and determinations
This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.
Ruling type
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Showing 41-50 of 608 decisions.
[1] Natalie Vogt purchased round-trip tickets for herself and a minor child to travel from Ottawa, Ontario, to Lethbridge, Alberta, via Calgary, Alberta, departing on August 8, 2020, and returning on August 15, 2020. She also purchased a round-trip ticket for herself to travel on the same...
41-C-A-2022 | Decision | 2022-03-15
[1] The applicant purchased a one-way economy class ticket from the respondent for travel on March 22, 2020, from Cancun, Mexico, to London, United Kingdom, via Calgary, Alberta. The applicant did not travel and was provided with a travel bank credit for the full amount paid for their ticket. They...
19-C-A-2022 | Decision | 2022-02-16
[1] The applicants purchased round-trip tickets to travel from Calgary, Alberta, to Varadero, Cuba, on Flight WG628, departing on January 17, 2020, and returning on January 25, 2020. Their outbound flight experienced a delay of 6 hours and 9 minutes when its cabin crew were removed and...
16-C-A-2022 | Decision | 2022-02-15
[1] Chris Van Slyke purchased a round-trip interline ticket to travel from London, Ontario, to Tel Aviv, Israel, departing on February 21, 2020, and returning on February 26, 2020. His inbound itinerary consisted of flights from Tel Aviv to London, via Frankfurt, Germany, and Toronto, Ontario. The...
13-C-A-2022 | Decision | 2022-02-11
[1] Muhammad Islam held a round-trip ticket to travel on March 5, 2019, from Islamabad, Pakistan, to Toronto, Ontario, via Muscat, Oman, and London, United Kingdom, arriving in Toronto on March 6, 2019. Following the carrier’s refusal to transport Mr. Islam on his...
3-C-A-2022 | Decision | 2022-01-07
[1] Ayman Kassem purchased a round-trip ticket with Middle East Airlines Airliban S.A.L. (MEA) to travel from Montréal, Quebec, to Beirut, Lebanon, via Geneva, Switzerland, on the outbound portion of the ticket, and via London, United Kingdom, on the inbound portion of the ticket. Mr. Kassem...
146-C-A-2021 | Decision | 2021-12-29
[1] The applicants purchased two round-trip tickets with the respondent to travel from Kelowna, British Columbia, to Huatulco, Mexico, via Vancouver, British Columbia, departing on November 22, 2020. The respondent cancelled the applicants’ flights because of the COVID-19 pandemic. Initially, the...
143-C-A-2021 | Decision | 2021-12-22
[1] The applicants purchased round-trip tickets for travel with the respondent from Toronto, Ontario, to Kharkiv, Ukraine, via Kyiv, Ukraine. On November 16, 2019, upon arriving at the baggage drop-off counter for their outbound flight in Toronto, the applicants asked the check-in agent...
142-C-A-2021 | Decision | 2021-12-22
[1] In Decision No. 99-C-A-2021, the Canadian Transportation Agency (Agency) stated that it was of the preliminary view that Rule 80(B) of Air India’s International Passenger Rules and Fares Tariff No. AI-1 Containing Local and Joint Rules, Fares and Charges on Behalf of Air India...
140-C-A-2021 | Decision | 2021-12-15
[1] Peter Biskupski purchased a round-trip interline ticket to travel with Air Canada and Lufthansa from London, Ontario, to Bydgoszcz, Poland, via Toronto, Ontario, and Frankfurt, Germany, departing June 9, 2019. Mr. Biskupski indicates that the flight from Toronto to Frankfurt was delayed,...
139-C-A-2021 | Decision | 2021-12-14