Browse decisions and determinations
This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.
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Showing 51-60 of 607 decisions.
 On December 2019, the applicants purchased tickets to travel on April 2, 2020, from London, United Kingdom, to Québec, Quebec, via Toronto, Ontario. On February 27, 2020, the applicants changed their reservations to travel sooner, on March 3, 2020, due to the COVID-19 pandemic. To do so, they...
134-C-A-2021 | Decision | 2021-12-10
 M’hammed Soufiane bought a round-trip ticket with Air Canada to travel from Montréal, Quebec, to Casablanca, Morocco. When Mr. Soufiane checked in on March 1, 2020, for his outbound flight, Air Canada refused to transport him.  On August 20, 2020, Air Canada sent Mr. Soufiane a letter...
132-C-A-2021 | Decision | 2021-12-09
 Rose D’Souza purchased a round-trip ticket with Etihad to travel from Toronto, Ontario, to Mumbai, India, via Abu Dhabi, United Arab Emirates. She states that when she checked in at the Etihad counter at the Toronto Pearson International Airport she was asked to show the credit card used to...
131-C-A-2021 | Decision | 2021-12-06
SUMMARY  George Clarke filed an application with the Canadian Transportation Agency (Agency) against WestJet regarding a schedule irregularity.  Mr. Clarke relies on paragraph 12(3)(d) and subparagraph 19(1)(a)(iii) of the Air Passenger Protection Regulations, SOR/2019-...
124-C-A-2021 | Decision | 2021-11-22
 Karly McCurdy purchased two tickets to travel from Calgary, Alberta, to Halifax, Nova Scotia, via Toronto, Ontario, with WestJet on October 15, 2019. She states that WestJet informed her that she was late arriving at the departure area, and that she was forced to purchase new tickets to...
120-C-A-2021 | Decision | 2021-11-09
 The applicant purchased a ticket from the respondent for round-trip travel from Ottawa, Ontario, to Edmonton, Alberta, via Calgary, Alberta, departing on April 9, 2020 and returning on April 14, 2020.  Prior to the applicant’s scheduled date of departure, the Province of...
117-C-A-2021 | Decision | 2021-11-03
 Linda Souraya purchased round-trip tickets to travel from Calgary, Alberta, to Abbotsford, British Columbia, with Flair. When she arrived at the airport in Abbotsford for her return flight on February 26, 2020, she was informed that her flight had been cancelled. Ms. Souraya states that...
113-C-A-2021 | Decision | 2021-10-27
SUMMARY  The applicants filed an application with the Canadian Transportation Agency (Agency) against the respondent, seeking compensation for expenses incurred as a result of a refusal to transport.  The applicants seek compensation in the amount of CAD 2,645.25 for the cost of...
107-C-A-2021 | Decision | 2021-10-12
Mathew Kochupurackal Abraham, Anu Kadamthodu Jose and their minor children against Air India and Air Canada - consumer complaint
SUMMARY  The applicants filed an application with the Canadian Transportation Agency (Agency) against the respondents concerning the flight advancement of Air India Flight No. AI55 from Kochi, India, to Mumbai, India, on August 9, 2016, resulting in them missing their flight and onward...
99-C-A-2021 | Decision | 2021-09-20
Aurore Jacquemot and Pierre-Louis Fetet against WestJet, Aerovias de Mexico S.A. de C.V. (AeroMexico) and LATAM Airlines Group S.A. (LATAM) - consumer complaint
SUMMARY  The applicants filed an application with the Canadian Transportation Agency (Agency) against the respondents for refusal to transport.  The applicants seek CAD 821.26 in compensation for expenses incurred as a result of the refusal to transport, which forced them to spend one...
95-C-A-2021 | Decision | 2021-09-10