Browse decisions and determinations
This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.
Ruling type
Date
Showing 11-20 of 25 decisions.
Summary
[1] Mr. Testouri filed an application with the Canadian Transportation Agency (Agency) against LOT, alleging that he experienced a barrier when he was unable to modify his reservation with LOT in a manner accessible to him as a person who is Deaf. He also alleged that he was denied boarding...
LET-AT-C-A-43-2024 | Letter Decision | 2024-08-20
Summary
[1] Christopher Basaraba filed an application with the Canadian Transportation Agency (Agency) against WestJet regarding WestJet’s denial of a mask exemption request during the COVID-19 pandemic.
[2] Mr. Basaraba was scheduled to travel with WestJet from Fort McMurray, Alberta, to Calgary,...
11-AT-A-2024 | Decision | 2024-07-18
Summary
[1] Denee Stokes filed an application with the Canadian Transportation Agency (Agency), in which she states that WestJet failed to provide wheelchair assistance at the Calgary International Airport (Calgary airport) on June 19 and 20, 2023. She also claims that WestJet refused to...
LET-AT-A-34-2024 | Letter Decision | 2024-06-27
Summary
[1] The applicants, minor children represented by Ms. McEwen-Loveys, filed an application with the Canadian Transportation Agency (Agency) against the respondents regarding the respondents’ alleged failure to accommodate the applicants’ disability-related needs associated with their...
LET-AT-A-28-2024 | Letter Decision | 2024-05-31
Summary
[1] Hassan Adil Abbasi filed an application with the Canadian Transportation Agency (Agency) against Air France alleging that Air France did not provide him with the most appropriate seating to accommodate his disability-related needs.
[2] Mr. Abbasi purchased a round-trip ticket with Air...
LET-AT-A-24-2024 | Letter Decision | 2024-05-13
Summary
[1] Ellen Hong filed an application with the Canadian Transportation Agency (Agency) against Korean Air alleging that Korean Air did not properly accommodate her request to bring a peritoneal dialysis cycler machine (dialysis machine) on board Flight KE0624 on May 20, 2023 (incident).
[2...
7-AT-A-2024 | Decision | 2024-04-29
Summary
[1] Sarina Cormier filed an application with the Canadian Transportation Agency (Agency) against Air Canada regarding Air Canada’s refusal to allow her to assume responsibility for the care and safety of her child when she travels with a support person under the 1P1F policy, and regarding...
LET-AT-A-12-2024 | Letter Decision | 2024-04-05
Summary
[1] Kandi Smiley filed an application with the Canadian Transportation Agency (Agency) against Air Canada concerning Air Canada’s alleged failure to accommodate her disability-related needs by not accepting her dog as planned on her scheduled flight on August 21, 2019. Ms. Smiley...
6-AT-A-2024 | Decision | 2024-04-05
Summary
[1] Ruth McGroarty filed an application with the Canadian Transportation Agency (Agency) alleging that Air Canada should not have required her to provide negative COVID-19 test results to travel from Denver, Colorado, to Toronto, Ontario, on January 13, 2022, and that Air Canada did...
LET-AT-C-A-15-2024 | Letter Decision | 2024-03-22
Summary
[1] The applicant filed an application with the Canadian Transportation Agency (Agency) against the respondents regarding the disability-related assistance that the applicant received at the Toronto Pearson International Airport (Toronto airport) during travel between Ottawa, Ontario, and...
5-AT-A-2024 | Decision | 2024-03-20