Browse decisions and determinations
This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.
Ruling type
Date
Showing 1-4 of 4 decisions.
Summary
[1] The applicant filed an application with the Canadian Transportation Agency (Agency) regarding Porter’s policies relating to service dogs. In particular, the applicant contests Porter’s requirements regarding training documentation and assessment of the dog.
[2] The applicant seeks the...
39-AT-A-2025 | Decision | 2025-09-29
Summary
[1] Ms. Vekhande filed an application with the Canadian Transportation Agency (Agency) on behalf of the applicant regarding the difficulties that the applicant experienced upon arrival at the Montréal-Pierre Elliott Trudeau International Airport (Montréal airport).
[2] The...
38-AT-A-2025 | Decision | 2025-09-26
Summary
[1] Angie Allard filed an application with the Canadian Transportation Agency (Agency) regarding difficulties that she experienced when she purchased her ticket to travel with a support person with WestJet in 2024. She alleges that WestJet failed to inform her that her 2011 approval to...
37-AT-A-2025 | Decision | 2025-09-22
Summary
[1] Domenico Calla filed an application with the Canadian Transportation Agency (Agency) against Porter regarding Porter’s alleged failure to accept his dog as a service dog.
[2] Mr. Calla claims that Porter failed to accommodate his dog in accordance with the Accessible Transportation...
36-AT-A-2025 | Decision | 2025-09-12