Browse decisions and determinations
This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.
Date
Showing 11-20 of 32 decisions.
Summary
[1] On January 28, 2025, Air Canada applied to the Canadian Transportation Agency (Agency), on behalf of itself and Jazz Aviation LP, to rescind the Oxygen Decisions pursuant to section 32 of the Canada Transportation Act (CTA).
[2] Air Canada asserts that the Oxygen Decisions...
35-AT-A-2025 | Decision | 2025-08-27
Summary
[1] The applicant is a five-year-old child with cerebral palsy who uses a child-sized wheelchair. The applicant is represented by her mother, Shreya Vekhande. The applicant travelled with her parents from Doha, Qatar, to Montréal, Quebec, on June 24, 2024, with Qatar Airways Group. The...
LET-AT-A-16-2025 | Letter Decision | 2025-08-18
Summary
[1] David Dolan filed an application with the Canadian Transportation Agency (Agency), alleging that the respondents failed to provide him with a suitable alternative route to accommodate his disability-related needs. The incident occurred following his travel on a flight operated by the...
30-AT-A-2025 | Decision | 2025-07-25
Summary
[1] Angie Allard filed an application with the Canadian Transportation Agency (Agency) regarding difficulties that she experienced when she purchased her ticket to travel with a support person with WestJet in 2024. She alleges that WestJet failed to inform her that her 2011 approval to...
LET-AT-A-13-2025 | Letter Decision | 2025-07-17
Summary
[1] Bryan Featherstone filed an application with the Canadian Transportation Agency (Agency) regarding an alleged barrier to his mobility while pre-boarding Flight AC908 from Toronto, Ontario, to Manchester, United Kingdom, on August 21, 2023.
[2] Mr. Featherstone seeks an apology from...
28-AT-A-2025 | Decision | 2025-07-16
Summary
[1] Asael Lubotzky filed an application with the Canadian Transportation Agency (Agency) alleging that Flair failed to provide wheelchair assistance at Fort Lauderdale-Hollywood International Airport when he was travelling from Fort Lauderdale, Florida, to Toronto, Ontario, on January 8,...
26-AT-A-2025 | Decision | 2025-07-03
Summary
[1] The applicant filed an application with the Canadian Transportation Agency (Agency) against the respondents regarding their refusal to accommodate her by transporting her dog in the cabin for travel to London, United Kingdom (UK). The Agency determined in Decision LET-AT-C-A-49-2021...
24-AT-A-2025 | Decision | 2025-06-26
Summary
[1] Adnan Elmasri filed an application with the Canadian Transportation Agency (Agency) alleging that Air Canada wrongfully refused him transportation for not wearing a mask during the COVID-19 pandemic and that he was not provided with wheelchair assistance after being removed from the...
22-AT-A-2025 | Decision | 2025-06-11
Summary
[1] Crystal Spring Hawes filed an application with the Canadian Transportation Agency (Agency) following her trip with WestJet from Kelowna, British Columbia, to Honolulu, Hawaii, via Vancouver, British Columbia, on January 4, 2023, and return trip, also via Vancouver, on January 16–17...
19-AT-A-2025 | Decision | 2025-05-15
Summary
[1] Diane Zeleny filed an application with the Canadian Transportation Agency (Agency) regarding an alleged barrier to her mobility while exiting Billy Bishop Toronto City Airport (Billy Bishop Airport), owned and operated by Ports Toronto.
[2] For the reasons set out below, the Agency...
17-AT-A-2025 | Decision | 2025-05-05