Browse decisions and determinations
This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.
Date
Showing 21-30 of 32 decisions.
Summary
[1] Suzanne Creighton filed an application with the Canadian Transportation Agency (Agency) alleging that Air Canada failed to adequately accommodate her nut allergy when it denied her request to leave the seat next to hers vacant. Ms. Creighton was scheduled to travel from Toronto,...
16-AT-A-2025 | Decision | 2025-04-25
Summary
[1] Mr. Kurz, a person with a disability, filed an application with the Canadian Transportation Agency (Agency) concerning Flair’s refusal to transport his electric wheelchair from Winnipeg, Manitoba, to Calgary, Alberta, on August 14, 2023.
[2] Mr. Kurz seeks corrective measures in the...
14-AT-A-2025 | Decision | 2025-04-02
Summary
[1] Merril Dean filed an application with the Canadian Transportation Agency (Agency) regarding the level of wheelchair assistance she received from Canadian North upon arrival at the Iqaluit International Airport (Iqaluit airport) on November 25, 2022, June 2, 2023, and September 17, 2023...
12-AT-A-2025 | Decision | 2025-04-01
Summary
[1] Dr. Michele Sammaritano filed an application with the Canadian Transportation Agency (Agency) regarding the wheelchair assistance that she received from Air Canada upon arriving at the Montréal–Trudeau International Airport on September 21, 2023.
[2] Dr. Sammaritano...
11-AT-A-2025 | Decision | 2025-03-13
Summary
[1] Cynthia-Jean Smith filed an application with the Canadian Transportation Agency (Agency) against WestJet regarding the difficulties she faced in getting her dog accepted for travel as a service dog.
[2] Ms. Smith seeks the following:
an order requiring WestJet to accept her dog as...
9-AT-A-2025 | Decision | 2025-03-11
Summary
[1] Sean Finch filed an application with the Canadian Transportation Agency (Agency) alleging that WestJet did not sufficiently accommodate his disability-related needs on a round trip flight from Toronto, Ontario, to Montego Bay, Jamaica, departing on March 20, 2024, and returning on...
8-AT-A-2025 | Decision | 2025-02-12
Introduction
[1] Sarina Cormier filed an application with the Canadian Transportation Agency (Agency) against Air Canada alleging barriers to mobility. She disputes Air Canada’s refusal to allow her to assume responsibility for the care and safety of her child, under the age of eight, when she...
6-AT-A-2025 | Decision | 2025-02-04
Summary
[1] David Dolan filed an application with the Canadian Transportation Agency (Agency), alleging that the respondents failed to provide him with a suitable alternative route to accommodate his disability-related needs. The incident occurred during his travel on a flight operated by the...
LET-AT-A-3-2025 | Letter Decision | 2025-01-28
Summary
[1] Ruth McGroarty filed an application with the Canadian Transportation Agency (Agency) about her travel from Denver, Colorado, to Toronto, Ontario, on January 13, 2022.
[2] In Decision LET-AT-C-A-15-2024 (Part 1 Decision), the Agency found that Air Canada contravened paragraph 35(d) of...
3-AT-A-2025 | Decision | 2025-01-16
Summary
[1] Girish Chawla filed an application with the Canadian Transportation Agency (Agency) on behalf of his father, Hans Raj Chawla. Girish Chawla alleges that Hans Raj Chawla was denied a wheelchair at the Montréal airport while travelling with Air Canada and that, because he had to run from...
2-AT-A-2025 | Decision | 2025-01-14