Browse decisions and determinations
This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.
Ruling type
Date
Showing 1-4 of 4 decisions.
Summary
[1] Anand D’souza filed an application with the Canadian Transportation Agency (Agency) regarding two flights he took with Air Canada. On one flight, Mr. D’souza claims that his seat was damaged, and on a different flight, he claims that he was not provided with an adequate meal.
[2] Mr....
22-AT-A-2026 | Decision | 2026-04-24
Summary
[1] On March 11, 2022, Ms. Lam, who was 95 years old at the time of the incident, required a wheelchair for her mobility. She was travelling on an Air Canada and Korean Air interline ticket from Hong Kong, China, to Toronto, Ontario, via Seoul, Korea, and Vancouver, British Columbia....
14-AT-A-2026 | Decision | 2026-03-23
Summary
[1] The applicant filed an application with the Canadian Transportation Agency (Agency) claiming that the respondent’s agents dropped the applicant during transfers between wheelchair mobility aids. The applicant claims that the incidents occurred during travel between London, Ontario, and...
6-AT-A-2026 | Decision | 2026-01-30
Summary
[1] Stephen Benson filed an application with the Canadian Transportation Agency (Agency) regarding his disability-related needs and Air Canada’s denial of his mask exemption request during the COVID-19 pandemic.
[2] Mr. Benson seeks the following remedies:
an apology;
removal of any...
7-AT-A-2026 | Decision | 2026-01-30