Browse decisions and determinations
This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.
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Showing 21-30 of 676 decisions.
Summary
[1] The applicant filed an application with the Canadian Transportation Agency (Agency) against the respondents regarding their refusal to accommodate her by transporting her dog in the cabin for travel to London, United Kingdom (UK). The Agency determined in Decision LET-AT-C-A-49-2021...
24-AT-A-2025 | Decision | 2025-06-26
Summary
[1] Adnan Elmasri filed an application with the Canadian Transportation Agency (Agency) alleging that Air Canada wrongfully refused him transportation for not wearing a mask during the COVID-19 pandemic and that he was not provided with wheelchair assistance after being removed from the...
22-AT-A-2025 | Decision | 2025-06-11
Summary
[1] Crystal Spring Hawes filed an application with the Canadian Transportation Agency (Agency) following her trip with WestJet from Kelowna, British Columbia, to Honolulu, Hawaii, via Vancouver, British Columbia, on January 4, 2023, and return trip, also via Vancouver, on January 16–17...
19-AT-A-2025 | Decision | 2025-05-15
Summary
[1] Diane Zeleny filed an application with the Canadian Transportation Agency (Agency) regarding an alleged barrier to her mobility while exiting Billy Bishop Toronto City Airport (Billy Bishop Airport), owned and operated by Ports Toronto.
[2] For the reasons set out below, the Agency...
17-AT-A-2025 | Decision | 2025-05-05
Summary
[1] Suzanne Creighton filed an application with the Canadian Transportation Agency (Agency) alleging that Air Canada failed to adequately accommodate her nut allergy when it denied her request to leave the seat next to hers vacant. Ms. Creighton was scheduled to travel from Toronto,...
16-AT-A-2025 | Decision | 2025-04-25
Summary
[1] Mr. Kurz, a person with a disability, filed an application with the Canadian Transportation Agency (Agency) concerning Flair’s refusal to transport his electric wheelchair from Winnipeg, Manitoba, to Calgary, Alberta, on August 14, 2023.
[2] Mr. Kurz seeks corrective measures in the...
14-AT-A-2025 | Decision | 2025-04-02
Summary
[1] Merril Dean filed an application with the Canadian Transportation Agency (Agency) regarding the level of wheelchair assistance she received from Canadian North upon arrival at the Iqaluit International Airport (Iqaluit airport) on November 25, 2022, June 2, 2023, and September 17, 2023...
12-AT-A-2025 | Decision | 2025-04-01
Summary
[1] Dr. Michele Sammaritano filed an application with the Canadian Transportation Agency (Agency) regarding the wheelchair assistance that she received from Air Canada upon arriving at the Montréal–Trudeau International Airport on September 21, 2023.
[2] Dr. Sammaritano...
11-AT-A-2025 | Decision | 2025-03-13
Summary
[1] Cynthia-Jean Smith filed an application with the Canadian Transportation Agency (Agency) against WestJet regarding the difficulties she faced in getting her dog accepted for travel as a service dog.
[2] Ms. Smith seeks the following:
an order requiring WestJet to accept her dog as...
9-AT-A-2025 | Decision | 2025-03-11
Summary
[1] The applicants, minor children represented by Ms. McEwen-Loveys, filed an application with the Canadian Transportation Agency (Agency) regarding the respondents’ alleged failure to accommodate the applicants’ disability-related needs associated with their allergies.
[2] In Decision...
LET-AT-A-5-2025 | Letter Decision | 2025-03-04