Browse decisions and determinations
This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.
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Showing 21-30 of 629 decisions.
Summary
[1] Lara Plokhaar filed an application with the Canadian Transportation Agency (Agency) against KLM concerning KLM’s refusal to accept her ESA, a dog, for travel between Canada and the Netherlands.
[2] In May 2018, Ms. Plokhaar travelled on a KLM flight accompanied by her ESA from Toronto,...
154-AT-A-2023 | Decision | 2023-11-07
Summary
[1] The applicant filed an application with the Canadian Transportation Agency (Agency) against the respondents regarding their refusal to accommodate her by transporting her ESA in the cabin for travel to London, United Kingdom (UK).
[2] The applicant submits that she needs to travel...
LET-AT-C-A-38-2023 | Letter Decision | 2023-10-23
Summary
[1] Lui Greco filed an application for an award of costs on January 30, 2023, following the issuance of Decision 154-AT-A-2022 (Undue Hardship Decision) by the Canadian Transportation Agency (Agency). The Undue Hardship Decision addressed an application Mr. Greco brought to the...
149-AT-A-2023 | Decision | 2023-10-18
Summary
[1] Erin Maxwell filed an application with the Canadian Transportation Agency (Agency) against Air Canada concerning Air Canada’s alleged failure to provide her with the pre-approved space required to accommodate her dog, an ESA, and concerning denied boarding.
[2] In Decision LET-AT-C-A-39...
LET-AT-C-A-36-2023 | Letter Decision | 2023-10-06
Summary
[1] Timothy Rose filed an application with the Canadian Transportation Agency (Agency) because the aircraft used by Air Canada to transport passengers from Toronto, Ontario, to Cleveland, Ohio, as well as several other transborder routes, cannot accommodate his power wheelchair.
[2] In...
123-AT-A-2023 | Decision | 2023-08-11
[1] Kandi Smiley filed an application with the Canadian Transportation Agency (Agency) against Air Canada concerning Air Canada’s alleged failure to accommodate her disability-related needs by not accepting her dog as planned on her scheduled flight on August 21, 2019. Ms. Smiley asserted that her...
LET-AT-A-26-2023 | Letter Decision | 2023-08-09
Summary
[1] Manjit Kaur Masoun filed an application with the Canadian Transportation Agency (Agency) against Lufthansa regarding the lack of wheelchair assistance and special assistance when transiting through the airport in Frankfurt.
[2] Ms. Masoun seeks compensation in the amount of CAD 20,000...
116-AT-A-2023 | Decision | 2023-07-26
Summary
[1] Maryam Rashidian filed an application with the Canadian Transportation Agency (Agency) against Air Canada and Lufthansa regarding the lack of wheelchair assistance when transiting through the airport in Frankfurt.
[2] Ms. Rashidian seeks a refund of the CAD 8,649.03 cost of her and her...
111-AT-C-A-2023 | Decision | 2023-07-05
Summary
[1] When the Agency has determined that there is an undue barrier to the mobility of persons with disabilities or that a person has been adversely affected by the contravention of any provision of accessibility regulations made by the Agency, the Agency may award compensation of up to $20,...
AT-2023-135 | Determination | 2023-06-21
Summary
[1] Tom McKenna filed an application with the Canadian Transportation Agency (Agency) against WestJet concerning its policy that prevents passengers who miss one flight segment of an itinerary from using the remaining portions of the ticket when they are able to present themselves for check...
96-AT-C-A-2023 | Decision | 2023-06-12