Browse decisions and determinations
This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.
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Showing 31-40 of 676 decisions.
Summary
[1] Sean Finch filed an application with the Canadian Transportation Agency (Agency) alleging that WestJet did not sufficiently accommodate his disability-related needs on a round trip flight from Toronto, Ontario, to Montego Bay, Jamaica, departing on March 20, 2024, and returning on...
8-AT-A-2025 | Decision | 2025-02-12
Introduction
[1] Sarina Cormier filed an application with the Canadian Transportation Agency (Agency) against Air Canada alleging barriers to mobility. She disputes Air Canada’s refusal to allow her to assume responsibility for the care and safety of her child, under the age of eight, when she...
6-AT-A-2025 | Decision | 2025-02-04
Summary
[1] David Dolan filed an application with the Canadian Transportation Agency (Agency), alleging that the respondents failed to provide him with a suitable alternative route to accommodate his disability-related needs. The incident occurred during his travel on a flight operated by the...
LET-AT-A-3-2025 | Letter Decision | 2025-01-28
Summary
[1] Ruth McGroarty filed an application with the Canadian Transportation Agency (Agency) about her travel from Denver, Colorado, to Toronto, Ontario, on January 13, 2022.
[2] In Decision LET-AT-C-A-15-2024 (Part 1 Decision), the Agency found that Air Canada contravened paragraph 35(d) of...
3-AT-A-2025 | Decision | 2025-01-16
Summary
[1] Girish Chawla filed an application with the Canadian Transportation Agency (Agency) on behalf of his father, Hans Raj Chawla. Girish Chawla alleges that Hans Raj Chawla was denied a wheelchair at the Montréal airport while travelling with Air Canada and that, because he had to run from...
2-AT-A-2025 | Decision | 2025-01-14
Summary
[1] Crystal Spring Hawes filed an application with the Canadian Transportation Agency (Agency) following her trip with WestJet from Kelowna, British Columbia, to Honolulu, Hawaii, via Vancouver, British Columbia, on January 4, 2023, and return trip, also via Vancouver, on January...
LET-AT-A-1-2025 | Letter Decision | 2025-01-09
Summary
[1] John Lawrence Aucoin filed an application with the Canadian Transportation Agency (Agency) regarding difficulties that he experienced while travelling with WestJet between Halifax, Nova Scotia, and Las Vegas, Nevada, via Toronto, Ontario, in March 2016.
[2] Mr. Aucoin has quadriplegia...
1-AT-A-2025 | Decision | 2025-01-02
Summary
[1] Alexandre Dumas filed an application with the Canadian Transportation Agency (Agency) regarding Sky Jet’s refusal to transport him.
[2] Mr. Dumas seeks compensation for damages in the amount of CAD 150,000.
[3] In Decision LET-AT-A-49-2023 (Part 1 Decision), the Agency found that...
25-AT-A-2024 | Decision | 2024-12-11
Summary
Mr. Testouri filed an application with the Canadian Transportation Agency (Agency) alleging that he experienced a barrier when he was unable to modify his reservation with LOT in a manner accessible to him as a person who is Deaf. He also alleged that LOT denied him boarding on a...
LET-AT-A-55-2024 | Letter Decision | 2024-11-19
Summary
[1] Mohamed Chahir, a person with reduced mobility, has filed an application with the Canadian Transportation Agency (Agency) regarding his seat assignment by Royal Air Maroc for his round-trip flight from Montréal, Quebec, to Casablanca, Morocco, in August 2023.
[2] In Decision ...
23-AT-A-2024 | Decision | 2024-10-24