Browse decisions and determinations
This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.
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Showing 1-10 of 286 decisions.
Summary
[1] Denee Stokes filed an application with the Canadian Transportation Agency (Agency), in which she states that WestJet failed to provide wheelchair assistance at the Calgary International Airport (Calgary airport) on June 19 and 20, 2023. She also claims that WestJet refused to...
LET-AT-A-34-2024 | Letter Decision | 2024-06-27
Summary
[1] RSR filed an application with the Canadian Transportation Agency (Agency) alleging that CN failed to:
comply with its level of service obligations at an unnamed track running north from the Lulu Island spur line, east of the Number 5 Road in British Columbia (Subject Trackage);...
LET-R-25-2024 | Letter Decision | 2024-05-23
Summary
[1] Hassan Adil Abbasi filed an application with the Canadian Transportation Agency (Agency) against Air France alleging that Air France did not provide him with the most appropriate seating to accommodate his disability-related needs.
[2] Mr. Abbasi purchased a round-trip ticket with Air...
LET-AT-A-24-2024 | Letter Decision | 2024-05-13
Summary
The Canadian Transportation Agency (Agency) received an application from the Canada Border Services Agency (CBSA), requesting a permanent exemption from subsection 235(1) of the Accessible Transportation for Persons with Disabilities Regulations (ATPDR) pursuant to subsection 170(4) of...
LET-AT-A-21-2024 | Letter Decision | 2024-04-10
Summary
[1] The Canadian Transportation Agency (Agency) received an application from the Canadian Air Transport Security Authority (CATSA), requesting a permanent exemption from subsection 235(1) of the Accessible Transportation for Persons with Disabilities Regulations (ATPDR) pursuant to...
LET-AT-A-20-2024 | Letter Decision | 2024-04-10
Summary
[1] Sarina Cormier filed an application with the Canadian Transportation Agency (Agency) against Air Canada regarding Air Canada’s refusal to allow her to assume responsibility for the care and safety of her child when she travels with a support person under the 1P1F policy, and regarding...
LET-AT-A-12-2024 | Letter Decision | 2024-04-05
Summary
[1] Ruth McGroarty filed an application with the Canadian Transportation Agency (Agency) alleging that Air Canada should not have required her to provide negative COVID-19 test results to travel from Denver, Colorado, to Toronto, Ontario, on January 13, 2022, and that Air Canada did...
LET-AT-C-A-15-2024 | Letter Decision | 2024-03-22
Summary
[1] Haroun Testouri filed an application with the Canadian Transportation Agency (Agency) against LOT, alleging that:
as a person who is Deaf, he faced a barrier when he was unable to modify his reservation on LOT’s website or by other electronic means, and
he was denied boarding on a...
LET-AT-C-A-11-2024 | Letter Decision | 2024-03-05
Summary
[1] Christopher Basaraba filed an application with the Canadian Transportation Agency (Agency) against WestJet regarding WestJet’s denial of a mask exemption request during the COVID-19 pandemic.
[2] Mr. Basaraba seeks compensation for pain and suffering in the amount of CAD 20,000, a...
LET-AT-A-8-2024 | Letter Decision | 2024-02-21
Summary
[1] The applicant filed an application with the Canadian Transportation Agency (Agency) against the respondents regarding their refusal to accommodate her by transporting her ESA in the cabin for travel to London, United Kingdom (UK).
[2] The applicant submits that she needs to travel...
LET-AT-C-A-7-2024 | Letter Decision | 2024-02-20