Browse decisions and determinations
This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.
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Showing 1-10 of 295 decisions.
Request by the Canadian National Railway Company (CN) for a stay of proceedings
[1] The purpose of this letter decision is to inform the parties of the Agency’s reasons for denying CN’s request for a stay on January 9, 2026.
Background
[2] On December 17, 2025, CN filed a motion with...
LET-R-4-2026 | Letter Decision | 2026-02-12
Summary
[1] This directive is intended to provide all potentially impacted stakeholders with clarification on how the Canadian Transportation Agency (Agency) intends to proceed with regards to the determination of regulated interswitching rates for 2026 in light of the Federal Court of Appeal’s (...
LET-R-34-2025 | Letter Decision | 2025-11-10
Summary
[1] The applicant is a five-year-old child with cerebral palsy who uses a child-sized wheelchair. The applicant is represented by her mother, Shreya Vekhande. The applicant travelled with her parents from Doha, Qatar, to Montréal, Quebec, on June 24, 2024, with Qatar Airways Group. The...
LET-AT-A-16-2025 | Letter Decision | 2025-08-18
Summary
[1] Angie Allard filed an application with the Canadian Transportation Agency (Agency) regarding difficulties that she experienced when she purchased her ticket to travel with a support person with WestJet in 2024. She alleges that WestJet failed to inform her that her 2011 approval to...
LET-AT-A-13-2025 | Letter Decision | 2025-07-17
Summary
[1] In CONF-R-12-2023 (Decision), dated November 9, 2023, the Canadian Transportation Agency (Agency) found that CN had breached its level of service obligations during the period of December 21, 2021, to July 9, 2022 (complaint period). This was because CN failed to provide an adequate...
CONF-R-23-2025 | Letter Decision | 2025-06-20
Summary
[1] David Dolan filed an application with the Canadian Transportation Agency (Agency), alleging that the respondents failed to provide him with a suitable alternative route to accommodate his disability-related needs. The incident occurred during his travel on a flight operated by the...
LET-AT-A-3-2025 | Letter Decision | 2025-01-28
Summary
[1] Crystal Spring Hawes filed an application with the Canadian Transportation Agency (Agency) following her trip with WestJet from Kelowna, British Columbia, to Honolulu, Hawaii, via Vancouver, British Columbia, on January 4, 2023, and return trip, also via Vancouver, on January...
LET-AT-A-1-2025 | Letter Decision | 2025-01-09
Summary
[1] Sarina Cormier filed an application with the Canadian Transportation Agency (Agency) against Air Canada regarding Air Canada’s refusal to allow her to assume responsibility for the care and safety of her child when she travels with a support person under the 1P1F policy, and regarding...
LET-AT-A-45-2024 | Letter Decision | 2024-09-18
Summary
[1] Denee Stokes filed an application with the Canadian Transportation Agency (Agency), in which she states that WestJet failed to provide wheelchair assistance at the Calgary International Airport (Calgary airport) on June 19 and 20, 2023. She also claims that WestJet refused to...
LET-AT-A-34-2024 | Letter Decision | 2024-06-27
Summary
[1] RSR filed an application with the Canadian Transportation Agency (Agency) alleging that CN failed to:
comply with its level of service obligations at an unnamed track running north from the Lulu Island spur line, east of the Number 5 Road in British Columbia (Subject Trackage);...
LET-R-25-2024 | Letter Decision | 2024-05-23