Browse decisions and determinations
This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.
Ruling type
Date
Showing 31-40 of 41 decisions.
SUMMARY
[1] The applicants filed an application with the Canadian Transportation Agency (Agency) against the respondent regarding the cancellation of their reservations after they were unable to travel from Ottawa, Ontario, to Punta Cana, Dominican Republic, on December 1, 2019, due to a...
33-C-A-2021 | Decision | 2021-04-29
SUMMARY
[1] The applicants filed an application with the Canadian Transportation Agency (Agency) against the respondent regarding a flight delay.
[2] The applicants seek the following compensation in relation to the delay:
EUR 1,200 for delay pursuant to Regulation (EC) No 261/2004 of the European...
30-C-A-2021 | Decision | 2021-04-22
SUMMARY
[1] The applicants filed an application with the Canadian Transportation Agency (Agency) against the respondent regarding the carry-on baggage fees that the carrier charged at the boarding gate.
[2] On March 15, 2019, the applicants travelled with the respondent from Vancouver, British...
28-C-A-2021 | Decision | 2021-04-19
SUMMARY
[1] Lisa White filed an application with the Canadian Transportation Agency (Agency) against WestJet regarding changes to a reservation, refunds and cancellation of a reservation.
[2] The Agency will address the following issue:
Did WestJet properly apply the terms and conditions set out...
20-C-A-2021 | Decision | 2021-03-23
SUMMARY
[1] The applicants filed an application with the Canadian Transportation Agency (Agency) against the respondent regarding a flight that they were unable to take because they did not complete their check-in on time.
[2] The applicants seek compensation in the amount of CAD 1,420.78, broken...
17-C-A-2021 | Decision | 2021-03-17
SUMMARY
[1] Tharajrani Nauth filed an application with the Canadian Transportation Agency (Agency) against Air Canada regarding its refusal to transport her on her flight from Montréal, Quebec, to Barcelona, Spain, on June 27, 2018. Ms. Nauth seeks “compensation to the fullest amount as...
15-C-A-2021 | Decision | 2021-03-01
SUMMARY
[1] The applicant filed an application with the Canadian Transportation Agency (Agency) against WestJet pursuant to:
subsection 172(1) of the CTA, with respect to WestJet’s alleged failure to provide appropriate seating and wheelchair assistance; and
subsection 110(4) of the Air...
11-AT-C-A-2021 | Decision | 2021-02-15
SUMMARY
[1] The applicants filed an application with the Canadian Transportation Agency (Agency) against the respondent regarding schedule changes to their round-trip flight from Edmonton, Alberta, to Montréal, Quebec, departing on September 20, 2019, and returning on September 24,...
7-C-A-2021 | Decision | 2021-01-18
SUMMARY
[1] The applicants filed an application with the Canadian Transportation Agency (Agency) against Lufthansa regarding the loss of one piece of checked baggage following their journey from Lagos, Nigeria, to Moncton, New Brunswick, on December 7, 2018.
[2] The applicants seek...
5-C-A-2021 | Decision | 2021-01-13
SUMMARY
[1] Oluwatosin Sanni filed an application with the Canadian Transportation Agency (Agency) against Air Canada regarding its refusal to transport him from London, United Kingdom (UK), returning to Canada.
[2] Mr. Sanni seeks an explanation and apology from Air Canada and compensation in...
1-C-A-2021 | Decision | 2021-01-05