Browse decisions and determinations
This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.
Showing 41-50 of 141 decisions.
[1] The applicants purchased tickets to travel with the respondent from Hamilton, Ontario, to Orlando, Florida, departing on March 7, 2020, and returning from Tampa, Florida, to Hamilton, on March 9, 2020.
[2] The applicants state that, as a precautionary measure, they decided...
112-C-A-2023 | Decision | 2023-07-12
[1] Maher Al-Huq travelled from Toronto, Ontario, to Mexico City, Mexico, on February 27, 2020. Upon his arrival, he discovered that his checked baggage had been damaged during the flight.
[2] Mr. Al-Huq seeks compensation for the damaged baggage.
[3] Interjet did not file an answer to...
110-C-A-2023 | Decision | 2023-06-29
[1] Joel Brillert purchased a one-way economy class ticket to travel with WestJet from Victoria, British Columbia, to Toronto, Ontario, on March 30, 2020. On March 21, 2020, Mr. Brillert changed his ticket for a “Family Econo” class ticket to travel from Victoria to...
109-C-A-2023 | Decision | 2023-06-29
[1] The applicants were scheduled to travel from Tunis, Tunisia, to Montréal, Quebec, via Casablanca, Morocco, on December 18, 2020. Their flight was scheduled to depart at 11:50 am, but they were refused transportation because they arrived late at the departure gate.
[2] The applicants seek...
108-C-A-2023 | Decision | 2023-06-28
Summary
[1] The Canadian Transportation Agency (Agency) has before it six applications where applicants seek to travel with an animal that is or could be an emotional support animal (ESA). Because a growing number of persons with disabilities seek to travel with ESAs, the Agency joined these...
105-AT-C-A-2023 | Decision | 2023-06-23
[1] Mr. Benoit purchased a round-trip ticket with Tunisair for travel from Montréal, Quebec, to Tunis, Tunisia. His return flight was scheduled to depart on November 2, 2019, at 10:20 am, and arrive at 2:15 pm. However, the flight was delayed for more than four hours and Mr. Benoit missed his...
107-C-A-2023 | Decision | 2023-06-23
[1] The applicants were scheduled to travel with the respondent from the Kilimanjaro International Airport in Tanzania, to Toronto, Canada, via Addis Ababa, Ethiopia, on January 29, 2020. The respondent refused to transport Ms. Liu because she did not meet the requirements to show that she held an...
106-C-A-2023 | Decision | 2023-06-23
[1] The applicant purchased a round-trip ticket to travel from Montréal, Quebec, to Oran, Tunisia, departing on February 18, 2020, and returning on March 12, 2020. On the day of the departure, Air Algérie cancelled the flight. The next day, it rebooked the applicant on a new flight...
104-C-A-2023 | Decision | 2023-06-21
[1] Grigorii Bochkarev purchased a one-way ticket to travel from Edmonton, Alberta, to Portland, Oregon, via Calgary, Alberta, on January 15, 2020. His flight from Edmonton to Calgary, scheduled for 7:30 am, was cancelled. He was provided with a meal voucher and was rebooked to travel later that...
103-C-A-2023 | Decision | 2023-06-19
[1] The applicants purchased tickets to travel from Edmonton, Alberta, to Las Vegas, Nevada, on May 18, 2020. They claim that, on March 26, 2020, the respondent cancelled their flight because of the COVID-19 pandemic. The respondent provided the applicants with a travel credit after their...
101-C-A-2023 | Decision | 2023-06-19