Browse decisions and determinations
This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.
Showing 81-90 of 141 decisions.
[1] The applicants purchased round-trip tickets to travel from Calgary, Alberta, to Liberia, Costa Rica, on March 28, 2020. They cancelled their tickets on March 13, 2020, in light of the COVID-19 pandemic. The respondent provided them with a Travel Bank credit for the value of their tickets, which...
67-C-A-2023 | Decision | 2023-05-12
[1] On December 29, 2019, the applicants purchased round-trip tickets to travel with the respondent from Toronto, Ontario, to Cancun, Mexico, departing on May 6, 2020, and returning May 14, 2020, at a cost of CAD 1,530.35.
[2] The applicants state that their flights were cancelled prior to...
64-C-A-2023 | Decision | 2023-05-12
[1] The applicants purchased round-trip tickets for travel with the respondent from Vancouver, British Columbia, to Cancun, Mexico, via Mexico City, Mexico, departing on March 6, 2020, and returning on March 20, 2020. On March 2, 2020, the applicants changed the date of their departure to November...
62-C-A-2023 | Decision | 2023-05-12
[1] The applicants purchased round-trip tickets from the respondent for travel from Montréal, Quebec, to Cancun, Mexico, departing on March 1, 2020, and returning on April 3, 2020. The applicants cancelled their flight with the respondent and requested a refund.
[2] The applicants seek a refund of...
60-C-A-2023 | Decision | 2023-05-10
[1] The applicants bought tickets for a one-way flight from Huatulco, Mexico, to Montréal, Quebec, departing on April 14, 2020.
[2] The applicants state that the respondent initially rescheduled the flight, without notice, for May 7, 2020, only to cancel it a few days ahead of departure. They also...
61-C-A-2023 | Decision | 2023-05-10
[1] The applicants purchased round-trip tickets from ExploreTrip for travel with the respondent from Montréal, Quebec, to Lima, Peru, via Cancun, Mexico, departing on October 14, 2020, and returning on October 28, 2020.
[2] The applicants state that on October 6, 2020, they paid ExploreTrip change...
58-C-A-2023 | Decision | 2023-05-05
[1] The applicants purchased tickets for travel with the respondent from Vancouver, British Columbia, to Cancun, Mexico, via Mexico City, Mexico, departing on December 15, 2019. When they arrived in Cancun on December 16, 2019, a piece of their baggage was not delivered to them. They reported this...
56-C-A-2023 | Decision | 2023-05-05
[1] Nizar Kamouna purchased a one-way ticket from WestJet for travel on February 5, 2020, from Montréal, Quebec, to London, United Kingdom, via Toronto, Ontario. Flight WS3535 from Montréal to Toronto was delayed, which caused Mr. Kamouna to miss his connecting flight to London. WestJet...
57-C-A-2023 | Decision | 2023-05-05
[1] The applicants purchased round-trip tickets with the respondent for travel from Montréal, Quebec, to Mexico City, Mexico, departing on April 23, 2020, and returning on April 28, 2020.
[2] The applicants state that, on February 21, 2020, the respondent informed them that their...
59-C-A-2023 | Decision | 2023-05-05
[1] The applicants purchased round-trip tickets for travel with the respondent from Ottawa, Ontario to Vancouver, British Columbia, departing on August 12, 2021, and returning on August 19, 2021. Their return flight was scheduled to depart Vancouver at 3:20 pm and arrive in Ottawa at...
53-C-A-2023 | Decision | 2023-05-03