Browse decisions and determinations
This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.
Showing 21-30 of 120 decisions.
SUMMARY
[1] George Clarke filed an application with the Canadian Transportation Agency (Agency) against WestJet regarding a schedule irregularity.
[2] Mr. Clarke relies on paragraph 12(3)(d) and subparagraph 19(1)(a)(iii) of the Air Passenger Protection Regulations, SOR/2019-...
124-C-A-2021 | Decision | 2021-11-22
[1] The applicants purchased tickets for CAD 291.88 to travel with the respondent from Toronto, Ontario, to Winnipeg, Manitoba, on August 2, 2019. When they arrived at the Toronto airport, the respondent informed them that their flight was delayed; a few hours later, the flight was...
125-C-A-2021 | Decision | 2021-11-22
[1] The applicants purchased tickets for travel with the respondent from Cleveland, Ohio, to Edmonton, Alberta, via Toronto, Ontario, on December 1, 2019.
[2] A few hours before the scheduled departure of their flight from Cleveland to Toronto, the applicants tried to check in through the...
126-C-A-2021 | Decision | 2021-11-22
SUMMARY
[1] Norris Monaghan filed an application with the Canadian Transportation Agency (Agency) against Air Canada concerning its decision to refuse him transportation from Toronto, Ontario, to Uruguay on October 29, 2018, because of the condition of his passport. He also claims that the good...
127-C-A-2021 | Decision | 2021-11-22
SUMMARY
[1] Karen Archer filed an application with the Canadian Transportation Agency (Agency) against WestJet regarding the cancellation of her complete reservation due to being refused transportation on the first segment of her itinerary.
[2] Ms. Archer seeks compensation in the amount of CAD...
123-C-A-2021 | Decision | 2021-11-22
SUMMARY
[1] Between December 15, 2019, and February 13, 2020, the Agency received 3,037 complaints from passengers with respect to air carriers’ obligation to communicate the reasons for flight delays and cancellations under the Air Passenger Protection Regulations, SOR/2019-150 (APPR).
[2] In...
122-C-A-2021 | Decision | 2021-11-17
SUMMARY
[1] Maria Almeida filed an application with the Canadian Transportation Agency (Agency) against Air Transat regarding the cancellation of her flight reservation from Lisbon, Portugal, to Toronto, Ontario, on January 31, 2020.
[2] Ms. Almeida seeks compensation in the amount of EUR 637.90...
121-C-A-2021 | Decision | 2021-11-16
[1] Karly McCurdy purchased two tickets to travel from Calgary, Alberta, to Halifax, Nova Scotia, via Toronto, Ontario, with WestJet on October 15, 2019. She states that WestJet informed her that she was late arriving at the departure area, and that she was forced to purchase new tickets to...
120-C-A-2021 | Decision | 2021-11-09
[1] The applicant purchased a ticket from the respondent for round-trip travel from Ottawa, Ontario, to Edmonton, Alberta, via Calgary, Alberta, departing on April 9, 2020 and returning on April 14, 2020.
[2] Prior to the applicant’s scheduled date of departure, the Province of...
117-C-A-2021 | Decision | 2021-11-03
SUMMARY
[1] The applicants filed an application with the Canadian Transportation Agency (Agency) against the respondent concerning its request for excess baggage fees and its subsequent refusal to transport them.
[2] The applicants seek reimbursement for the cost of their additional flights and the...
118-C-A-2021 | Decision | 2021-11-03