American Airlines, Inc.
Contravention
(A) On or about July 11, 2023, American Airlines, Inc. failed to provide passenger (RFAJGY), affected by the delay of flight AA5020 scheduled to depart on July 11, 2023, at 12:00, the reason for the delay using the available communication method for which he had indicated a preference, including a method that is compatible with adaptive technologies intended to assist persons with disabilities, specifically by email, thereby contravening subsection 13(5) of the Air Passenger Protection Regulations (APPR).
(B) On or about July 11, 2023, American Airlines, Inc. failed to provide passenger (BBDRDX), affected by the delay of flight AA5020 scheduled to depart on July 11, 2023, at 12:00, the reason for the delay using the available communication method for which he had indicated a preference, including a method that is compatible with adaptive technologies intended to assist persons with disabilities, specifically by AA mobile app, thereby contravening subsection 13(5) of the Air Passenger Protection Regulations (APPR).
(C) On or about July 24, 2023, American Airlines, Inc. failed to provide passenger (QRXOIV), affected by the delay of flight AA4382 scheduled to depart on July 24, 2023, at 12:52, the reason for the delay, using the available communication method for which she had indicated a preference, including a method that is compatible with adaptive technologies intended to assist persons with disabilities, specifically by email, thereby contravening subsection 13(5) of the Air Passenger Protection Regulations (APPR).