Enforcement actions taken by the CTA’s enforcement officers
Statistics
| 2019-2020 (year to date) |
2018-2019 | 2017-2018 | 2016-2017 | 2015-2016 | 2014-2015 | 2013-2014 | |
|---|---|---|---|---|---|---|---|
| Monetary penalties | 10 | 16 | 28 | 15 | 10 | 19 | 29 |
| Formal warnings | 7 | 63 | 56 | 43 | 43 | 73 | 115 |
| Total amount of penalties | $815,700 | $185,000 | $550,750 | $116,250 | $103,500 | $177,750 | $495,000 |
Note: The increase in enforcement actions in 2013-2014 and 2014-2015 is due to the introduction of the Air Service Price Advertising Regulations.
List of enforcement actions
This list includes penalties issued by the CTA's enforcement officers, as well as any formal warnings that are classified as level 3, 4 or 5. Learn more about types of enforcement actions and contraventions.
| Carrier | Contravention | Date of Issuance | Penalty |
|---|---|---|---|
| Air Transat A.T. |
(A) On or about July 29, 2019, when flight TSC309 was delayed on the tarmac at the Rome – Fiumicino Leonardo da Vinci International Airport, Air Transat A.T. Inc did not provide passengers with food, free of charge, in reasonable quantities, taking into account the length of the delay, the time of day and the location of the airport, contravening paragraph 8(1)d) of the Air Passenger Protection Regulations DORS/2019-150. |
2019-11-25 |
Monetary penalty $2,500 |
| Delta Air Lines, Inc. |
(A) On or about September 11, 2019 at Calgary International Airport, Delta Air Lines, Inc. operated a flight from Calgary, Alberta, Canada without displaying in a visible manner at Boarding Gate no.E89 for flight no.DL1319, a notice containing the prescribed text, thereby contravening subsection 7(1) of the Air Passenger Protection Regulations. . |
2019-11-25 |
Monetary penalty $2,500 |
| United Airlines, Inc. |
(A) On or about September 11, 2019 at Halifax Stanfield International Airport, United Airlines, Inc. operated a flight from Halifax, Nova Scotia, Canada without displaying in a visible manner at self-service machines, a notice containing the prescribed text, thereby contravening subsection 7(1) of the Air Passenger Protection Regulations. . Administrative Monetary Penalty: $2500 (B) On or about September 11, 2019 at Halifax Stanfield International Airport, United Airlines, Inc. operated a flight from Halifax, Nova Scotia, Canada without displaying in a visible manner at Boarding Gates no.46, for flight no.UA4149 and no. 56 for flight no.UA1866, a notice containing the prescribed text, thereby contravening subsection 7(1) of the Air Passenger Protection Regulations. . Administrative Monetary Penalty: $2500 (C) On or about September 11, 2019 at Calgary International Airport, United Airlines, Inc. operated a flight from Calgary, Alberta, Canada without displaying in a visible manner at self-service machine, a notice containing the prescribed text, thereby contravening subsection 7(1) of the Air Passenger Protection Regulations. . Administrative Monetary Penalty: $2500 (D) On or about September 11, 2019 at Calgary International Airport, United Airlines, Inc. operated a flight from Calgary, Alberta, Canada without displaying in a visible manner at Boarding Gate no.E84 for flight no.UA312, a notice containing the prescribed text, thereby contravening subsection 7(1) of the Air Passenger Protection Regulations. . Administrative Monetary Penalty: $2500 |
2019-11-25 |
Monetary penalty $10,000 |
| Société Air France, carrying on business as Air France |
(A) On or about October 29, 2019, Société Air France, carrying on business as Air France, made reference to an air transportation charge in the booking system found on the web site airfrance.ca/en and did not set out the charge under the heading “Air Transportation Charge”, thereby contravening subsection 28(3) of the Air Air Passenger Protection Regulations. . Administrative Monetary Penalty: $600 (B) On or about October 29, 2019, Société Air France, carrying on business as Air France, set out an air transportation charge in the booking system found on the web site airfrance.ca/en as if it were a third party charge, thereby contravening section 30 of the Air Passenger Protection Regulations. . Administrative Monetary Penalty: $600 |
2019-11-25 |
Monetary penalty $1,200 |
| WestJet |
A) On or about July 22, 2019 at Halifax Stanfield International Airport, WestJet; operated a flight from Halifax, Nova Scotia, Canada without displaying in a visible manner at Self-Service Machine, a notice containing the prescribed text, thereby contravening subsection 7(1) of the Air Passenger Protection Regulations. $2500 B) On or about July 23, 2019 at Halifax Stanfield International Airport, WestJet operated a flight from Halifax, Nova Scotia, Canada without displaying in a visible manner at Boarding Gate no.27, for flight no.WS285, a notice containing the prescribed text, thereby contravening subsection 7(1) of the Air Passenger Protection Regulations. $2500 C) On or about July 23, 2019 at Calgary International Airport, WestJet operated a flight from Calgary, Alberta, Canada without displaying in a visible manner at Self-Service Machine, a notice containing the prescribed text, thereby contravening subsection 7(1) of the Air Passenger Protection Regulations. $2500 D) On or about July 25, 2019 at Calgary International Airport, WestJet operated a flight from Calgary, Alberta, Canada without displaying in a visible manner at Boarding Gates no.C70 for flight no.WS234 and no.C71 for flight no. WS218, a notice containing the prescribed text, thereby contravening subsection 7(1) of the Air Passenger Protection Regulations. $2500 E) On or about July 29, 2019 at Edmonton International Airport, WestJet operated a flight from Edmonton, Alberta, Canada without displaying in a visible manner at Boarding Gates no.49G flight no.WS3348, no.54 flight no. WS204, no.58 flight no.WS165, and no.49H flight no.WS3121, a notice containing the prescribed text, thereby contravening subsection 7(1) of the Air Passenger Protection Regulations. $2500 F) On or about August 07, 2019 at Québec City Jean Lesage International Airport, WestJet operated a flight from Québec City, Québec, Canada without displaying in a visible manner at Self-Service Machine, a notice containing the prescribed text, thereby contravening subsection 7(1) of the Air Passenger Protection Regulations. $2500 G) On or about August 07, 2019 at Québec City Jean Lesage International Airport, WestJet operated a flight from Québec City, Québec, Canada without displaying in a visible manner at Check-In Desk, a notice containing the prescribed text, thereby contravening subsection 7(1) of the Air Passenger Protection Regulations. $2500 |
2019-08-27 |
Monetary penalty $17,500 |
| Air Canada |
(A) On or about July 22, 2019 at Halifax Stanfield International Airport, Air Canada operated a flight from Halifax, Nova Scotia, Canada without displaying in a visible manner at Self-Service Machines, a notice containing the prescribed text, thereby contravening subsection 7(1) of the Air Passenger Protection Regulations. $2500 (B) On or about July 23, 2019 at Halifax Stanfield International Airport, Air Canada operated a flight from Halifax, Nova Scotia, Canada without displaying in a visible manner at Boarding Gates no.14, for flight no.AC8876 and no. 2 for flight no.AC7758, a notice containing the prescribed text, thereby contravening subsection 7(1) of the Air Passenger Protection Regulations. $2500 (C) On or about July 23, 2019 at Calgary International Airport, Air Canada operated a flight from Calgary, Alberta, Canada; without displaying in a visible manner at Self-Service Machines, a notice containing the prescribed text, thereby contravening subsection 7(1) of the Air Passenger Protection Regulations. $2500 (D) On or about July 30, 2019 at Edmonton International Airport, Air Canada operated a flight from Edmonton, Alberta, Canada without displaying in a visible manner at Boarding Gates no.68 for flight no.AC358 and no.50 for flight no. AC241, a notice containing the prescribed text, thereby contravening subsection 7(1) of the Air Passenger Protection Regulations. $2500 (E) On or about August 7, 2019 at Québec City Jean Lesage International Airport, Air Canada operated a flight from Québec City, Québec, Canada; without displaying in a visible manner at Self-Service Machines, a notice containing the prescribed text, thereby contravening subsection 7(1) of the Air Passenger Protection Regulations. $2500 |
2019-08-27 |
Monetary penalty $12,500 |
| Porter Airlines Inc. |
A) On or about July 22, 2019 at Halifax Stanfield International Airport (CYHZ), Porter Airlines Inc. operated a flight from Halifax, Nova Scotia, Canada without displaying in a visible manner at the self-service machines a notice containing the following text, thereby contravening subsection 7(1) of the Air Passenger Protection Regulations. $2500 B) On or about August 7, 2019 at Québec City Jean Lesage International Airport (CYQB), Porter Airlines Inc. operated a flight from Québec City Airport, Québec, Canada without displaying in a visible manner at check-in counter a notice containing the following text, thereby contravening subsection 7(1) of the Air Passenger Protection Regulations. $2500 C) On or about August 7, 2019 at Québec City Jean Lesage International Airport (CYQB) Porter Airlines Inc. operated a flight from Québec City Airport, Québec, Canada without displaying in a visible manner at a boarding gate a notice containing the following text, thereby contravening subsection 7(1) of the Air Passenger Protection Regulations. $2500 |
2019-08-27 |
Monetary penalty $7,500 |
| Air Transat A.T. Inc. |
A) On or about July 23, 2019 at Calgary International Airport, Air Transat A.T. Inc. operated a flight from Calgary, Alberta, Canada without displaying in a visible manner at Self-Service Machines a notice containing the prescribed text, thereby contravening subsection 7(1) of the Air Passenger Protection Regulations. $2500 B) On or about July 25, 2019 at Calgary International Airport, Air Transat A.T. Inc. operated a flight from Calgary, Alberta, Canada without displaying in a visible manner at Boarding Gate no. B32, for flight no. TS125, a notice containing the prescribed text, thereby contravening subsection 7(1) of the Air Passenger Protection Regulations. $2500 C) On or about August 7, 2019 at Québec City Jean Lesage International Airport, Air Transat A.T. Inc. operated a flight from , Québec City, Québec, Canada without displaying in a visible manner at Self-Service Machines, a notice containing the prescribed text, thereby contravening subsection 7(1) of the Air Passenger Protection Regulations. $2500 |
2019-08-27 |
Monetary penalty $7,500 |
| Avemex S.A. DE C.V. |
|
2019-07-02 |
Monetary penalty $60,000 |
| Airspan Helicopters Ltd. |
Warning for violation of subsection 67(3) of the Canada Transportation Act Results of a recent periodic carrier inspection conducted on May 2, 2019, by a designated enforcement officer of the Canadian Transportation Agency indicate that Airspan Helicopters Ltd. was in contravention of subsection 67(3) of the Canada Transportation Act. |
2019-05-16 | Formal warning |