Enforcement actions taken by the CTA’s enforcement officers
Statistics
| 2019-2020 (year to date) |
2018-2019 | 2017-2018 | 2016-2017 | 2015-2016 | 2014-2015 | 2013-2014 | |
|---|---|---|---|---|---|---|---|
| Monetary penalties | 6 | 16 | 28 | 15 | 10 | 19 | 29 |
| Formal warnings | 7 | 63 | 56 | 43 | 43 | 73 | 115 |
| Total amount of penalties | $799,500 | $185,000 | $550,750 | $116,250 | $103,500 | $177,750 | $495,000 |
Note: The increase in enforcement actions in 2013-2014 and 2014-2015 is due to the introduction of the Air Service Price Advertising Regulations.
List of enforcement actions
This list includes penalties issued by the CTA's enforcement officers, as well as any formal warnings that are classified as level 3, 4 or 5. Learn more about types of enforcement actions and contraventions.
| Carrier | Contravention | Date of Issuance | Penalty |
|---|---|---|---|
| WestJet |
A) On or about July 22, 2019 at Halifax Stanfield International Airport, WestJet; operated a flight from Halifax, Nova Scotia, Canada without displaying in a visible manner at Self-Service Machine, a notice containing the prescribed text, thereby contravening subsection 7(1) of the Air Passenger Protection Regulations. $2500 B) On or about July 23, 2019 at Halifax Stanfield International Airport, WestJet operated a flight from Halifax, Nova Scotia, Canada without displaying in a visible manner at Boarding Gate no.27, for flight no.WS285, a notice containing the prescribed text, thereby contravening subsection 7(1) of the Air Passenger Protection Regulations. $2500 C) On or about July 23, 2019 at Calgary International Airport, WestJet operated a flight from Calgary, Alberta, Canada without displaying in a visible manner at Self-Service Machine, a notice containing the prescribed text, thereby contravening subsection 7(1) of the Air Passenger Protection Regulations. $2500 D) On or about July 25, 2019 at Calgary International Airport, WestJet operated a flight from Calgary, Alberta, Canada without displaying in a visible manner at Boarding Gates no.C70 for flight no.WS234 and no.C71 for flight no. WS218, a notice containing the prescribed text, thereby contravening subsection 7(1) of the Air Passenger Protection Regulations. $2500 E) On or about July 29, 2019 at Edmonton International Airport, WestJet operated a flight from Edmonton, Alberta, Canada without displaying in a visible manner at Boarding Gates no.49G flight no.WS3348, no.54 flight no. WS204, no.58 flight no.WS165, and no.49H flight no.WS3121, a notice containing the prescribed text, thereby contravening subsection 7(1) of the Air Passenger Protection Regulations. $2500 F) On or about August 07, 2019 at Québec City Jean Lesage International Airport, WestJet operated a flight from Québec City, Québec, Canada without displaying in a visible manner at Self-Service Machine, a notice containing the prescribed text, thereby contravening subsection 7(1) of the Air Passenger Protection Regulations. $2500 G) On or about August 07, 2019 at Québec City Jean Lesage International Airport, WestJet operated a flight from Québec City, Québec, Canada without displaying in a visible manner at Check-In Desk, a notice containing the prescribed text, thereby contravening subsection 7(1) of the Air Passenger Protection Regulations. $2500 |
2019-08-27 |
Monetary penalty $17,500 |
| Air Canada |
(A) On or about July 22, 2019 at Halifax Stanfield International Airport, Air Canada operated a flight from Halifax, Nova Scotia, Canada without displaying in a visible manner at Self-Service Machines, a notice containing the prescribed text, thereby contravening subsection 7(1) of the Air Passenger Protection Regulations. $2500 (B) On or about July 23, 2019 at Halifax Stanfield International Airport, Air Canada operated a flight from Halifax, Nova Scotia, Canada without displaying in a visible manner at Boarding Gates no.14, for flight no.AC8876 and no. 2 for flight no.AC7758, a notice containing the prescribed text, thereby contravening subsection 7(1) of the Air Passenger Protection Regulations. $2500 (C) On or about July 23, 2019 at Calgary International Airport, Air Canada operated a flight from Calgary, Alberta, Canada; without displaying in a visible manner at Self-Service Machines, a notice containing the prescribed text, thereby contravening subsection 7(1) of the Air Passenger Protection Regulations. $2500 (D) On or about July 30, 2019 at Edmonton International Airport, Air Canada operated a flight from Edmonton, Alberta, Canada without displaying in a visible manner at Boarding Gates no.68 for flight no.AC358 and no.50 for flight no. AC241, a notice containing the prescribed text, thereby contravening subsection 7(1) of the Air Passenger Protection Regulations. $2500 (E) On or about August 7, 2019 at Québec City Jean Lesage International Airport, Air Canada operated a flight from Québec City, Québec, Canada; without displaying in a visible manner at Self-Service Machines, a notice containing the prescribed text, thereby contravening subsection 7(1) of the Air Passenger Protection Regulations. $2500 |
2019-08-27 |
Monetary penalty $12,500 |
| Porter Airlines Inc. |
A) On or about July 22, 2019 at Halifax Stanfield International Airport (CYHZ), Porter Airlines Inc. operated a flight from Halifax, Nova Scotia, Canada without displaying in a visible manner at the self-service machines a notice containing the following text, thereby contravening subsection 7(1) of the Air Passenger Protection Regulations. $2500 B) On or about August 7, 2019 at Québec City Jean Lesage International Airport (CYQB), Porter Airlines Inc. operated a flight from Québec City Airport, Québec, Canada without displaying in a visible manner at check-in counter a notice containing the following text, thereby contravening subsection 7(1) of the Air Passenger Protection Regulations. $2500 C) On or about August 7, 2019 at Québec City Jean Lesage International Airport (CYQB) Porter Airlines Inc. operated a flight from Québec City Airport, Québec, Canada without displaying in a visible manner at a boarding gate a notice containing the following text, thereby contravening subsection 7(1) of the Air Passenger Protection Regulations. $2500 |
2019-08-27 |
Monetary penalty $7,500 |
| Air Transat A.T. Inc. |
A) On or about July 23, 2019 at Calgary International Airport, Air Transat A.T. Inc. operated a flight from Calgary, Alberta, Canada without displaying in a visible manner at Self-Service Machines a notice containing the prescribed text, thereby contravening subsection 7(1) of the Air Passenger Protection Regulations. $2500 B) On or about July 25, 2019 at Calgary International Airport, Air Transat A.T. Inc. operated a flight from Calgary, Alberta, Canada without displaying in a visible manner at Boarding Gate no. B32, for flight no. TS125, a notice containing the prescribed text, thereby contravening subsection 7(1) of the Air Passenger Protection Regulations. $2500 C) On or about August 7, 2019 at Québec City Jean Lesage International Airport, Air Transat A.T. Inc. operated a flight from , Québec City, Québec, Canada without displaying in a visible manner at Self-Service Machines, a notice containing the prescribed text, thereby contravening subsection 7(1) of the Air Passenger Protection Regulations. $2500 |
2019-08-27 |
Monetary penalty $7,500 |
| Avemex S.A. DE C.V. |
|
2019-07-02 |
Monetary penalty $60,000 |
| Airspan Helicopters Ltd. |
Warning for violation of subsection 67(3) of the Canada Transportation Act Results of a recent periodic carrier inspection conducted on May 2, 2019, by a designated enforcement officer of the Canadian Transportation Agency indicate that Airspan Helicopters Ltd. was in contravention of subsection 67(3) of the Canada Transportation Act. |
2019-05-16 | Formal warning |
| JDR Pacific Ventures Ltd. |
Warning for violation of subsection 67(3) of the Canada Transportation Act Results of a recent periodic carrier inspection conducted on April 25, 2019, by a designated enforcement officer of the Canadian Transportation Agency indicate that JDR Pacific Ventures Ltd. was in contravention of subsection 67(3) of the Canada Transportation Act. |
2019-05-15 | Formal warning |
| Yellowknife Airport |
Warning for violation of sections 8, 9 and 11 of the Personnel Training for the Assistance of Persons with Disabilities Regulations Results of recent periodic facility inspection conducted on March 26, 2019, by a designated enforcement officer of the Canadian Transportation Agency indicate that the Yellowknife Airport is in contravention of sections 8, 9 and 11 of the Personnel Training for the Assistance of Persons with Disabilities Regulations by failing to ensure that all employees and contractors receive the required training within established time limits as well as failing to keep available for inspection a copy of its current training program. |
2019-05-01 | Formal warning |
| K.L.M. Royal Dutch Airlines |
Warning for violation of section 116.1 of the Air Transportation Regulations Results of a compliance verification conducted by a designated enforcement officer of the Canadian Transportation Agency indicate that K.L.M. Royal Dutch Airlines is in contravention of section 116.1 of the Air Transportation Regulations by not displaying their terms and conditions of carriage (tariffs) on their Web site klm.com/travel/ca_en. |
2019-04-17 | Formal warning |
| VIA Rail Canada Inc. |
Re: Warning following alleged violations of the Personnel Training for the Assistance of Persons with Disabilities Regulations Results of an inspection conducted by a designated enforcement officer of the Canadian Transportation Agency indicate that VIA Rail Canada Inc. is in contravention of sections 4 and 9 of the Personnel Training for the Assistance of Persons with Disabilities by failing to ensure, on the one hand, that Hertz Canada Ltd. employees who are working at the service counter located at the Vancouver station and may be required to interact with the public or to make decisions in respect of the carriage of persons with disabilities receive a level of training appropriate to the requirements of their function and, on the other hand, that call centre employees are regularly taking refresher courses appropriate to the requirements of their function. |
2019-04-10 | Formal warning |