Enforcement actions taken by the CTA’s enforcement officers

Statistics

  2020-2021(year to date) 2019-2020 2018-2019 2017-2018 2016-2017
Notice of Violation - with Administrative Monetary Penalty 3 14 16 28 15
Total number of violations found Note 1 N/A 192 49 63 42
Notice of Violation – with Warning Note 2 N/A 0 N/A N/A N/A
Cautionary Notice Note 3 N/A 7 N/A N/A N/A
Formal warnings – discontinued Note 4 N/A 9 63 56 43
Total amount of Administrative Monetary Penalties Note 1 $46,000 $849,700 $185,000 $550,750 $116,250

List of enforcement actions

This list below includes Notices of Violations issued by enforcement officers. Learn more about types of enforcement actions and contraventions.

Displaying 1 - 10 of 387 actions.
Carrier Contravention Date of Issuance Penalty
Jetcall GmbH & Co. KG

(A) On or about November 15, 2019, Jetcall GmbH & Co. KG operated an air service between St. Johns, New Brunswick(CYSJ) and Cairo, Egypt (HECA) via Shannon, Ireland (EINN) using a Challenger 604 bearing registration D-AUKE, to transport passengers without holding a licence issued in respect of that service, thereby violating section 57 (a) of the CTA.

 2020-07-29 Monetary penalty
$5,000
Aéroports de Montréal

(A) On or about December 10, 2019, Aeroports de Montreal failed to ensure that all employees of contractor "Auberge de ('Aeroport Inn" who provide transportation-related services and who may be required to interact with the public or to make decisions in respect of the carriage of persons with disabilities receive a level of training appropriate to the requirements of their function, contravening section 4 of the Personnel Training for the Assistance of Persons with Disabilities Regulations (SOR/94-42). ($2,500,00)

(B)On or about December 10, 2019, Aeroports de Montreal failed to ensure that all employees of contractor "Beausejour Hotel Apartments / Hotel Dorval" who provide transportation-related services and who may be required to interact with the public or to make decisions in respect of the carriage of persons with disabilities receive a level of training appropriate to the requirements of their function, contravening section 4 of the Personnel Training for the Assistance of Persons with Disabilities Regulations (SOR/94-42). ($2,500,00)

(C) On or about December 10, 2019, Aeroports de Montreal failed to ensure that all employees of contractor "Days Inn & Centre de Conference — Aeroport de Montreal" who provide transportation-related services and who may be required to interact with the public or to make decisions in respect of the carriage of persons with disabilities receive a level of training appropriate to the requirements of their function, contravening section 4 of the Personnel Training for the Assistance of Persons with Disabilities Regulations (SOR/94-42). ($2,500.00)

(D) On or about December 10, 2019, Aeroports de Montreal failed to ensure that all employees of contractor "Fairfield Inn & Suites by Marriott Aeroport de Montreal" who provide transportation-related services and who may be required to interact with the public or to make decisions in respect of the carriage of persons with disabilities receive a level of training appropriate to the requirements of their function, contravening section 4 of the Personnel Training for the Assistance of Persons with Disabilities Regulations (SOR/94-42). ($2,500,00)

(E) On or about December 10, 2019, Aeroports de Montreal failed to ensure that all shared employees of contractors "Holiday Inn Express Aeroport Montreal" and "Hotel Novotel Montreal Aeroport" who provide transportation-related services and who may be required to interact with the public or to make decisions in respect of the carriage of persons with disabilities receive a level of training appropriate to the requirements of their function, contravening section 4 of the Personnel Training for the Assistance of Persons with Disabilities Regulations (SOR/94-42). ($2,500,00)

(F) On or about December 10, 2019, Aeroports de Montreal failed to ensure that all employees of contractor "Quality Hotel Dorval" who provide transportation-related services and who may be required to interact with the public or to make decisions in respect of the carriage of persons with disabilities receive a level of training appropriate to the requirements of their function, contravening section 4 of the Personnel Training for the Assistance of Persons with Disabilities Regulations (SOR/94-42). ($2,500,00)

(G) On or about December 10, 2019, Aeroports de Montreal failed to ensure that all employees of contractor "Travelodge Hotel by Wyndham Montreal Airport" who provide transportation-related services and who may be required to interact with thepublic or to make decisions in respect of the carriage of persons with disabilities receive a level of training appropriate to the requirements of their function, contravening section 4 of the Personnel Training for the Assistance of Persons with Disabilities Regulations (SOR/94-42). ($2,500,00)

(H) On or about December 10, 2019, Aeroports de Montreal failed to ensure that all employees of contractor "Budget" who provide transportation-related services and who may be required to interact with the public or to make decisions in respect of the carriage of persons with disabilities receive a level of training appropriate to the requirements of their function, contravening section 4 of the Personnel Training for the Assistance of Persons with Disabilities Regulations (SOR/94-42). ($2,500,00)

(I) On or about December 10, 2019, Aeroports de Montreal failed to ensure that all shared employees of contractors "Dollar Rent A Car" and "Thrifty Rent A Car" who provide transportation-related services and who may be required to interact with the public or to make decisions in respect of the carriage of persons with disabilities receive a level of training appropriate to the requirements of their function, contravening section 4 of the Personnel Training for the Assistance of Persons with Disabilities Regulations (SOR/94-42). ($2,500,00)

(J) On or about December 10, 2019, Aeroports de Montreal failed to ensure that all employees of contractor "Budget" receive refresher training sessions appropriate to the requirements of their function every three years as established in its training program, contravening section 9 of the Personnel Training for the Assistance of Persons with Disabilities Regulations (SOR/94-42). ($2500,00)

 2020-07-28 Monetary penalty
$25,000
RED STAR Havacilik Hizmetleri A.S.

(1) On or about August 04, 2019, RED STAR Havacilik Hizmetleri A.S. operated an air service using an aircraft bearing registration TC-RSB from Keflavik, Iceland (BIFK) to Goose Bay, Newfoundland and Labrador (CYYR) without holding a licence thereby contravening paragraph 57(a) of the Canada Transportation Act.

(2)On or about October 08, 2019, RED STAR Havacilik Hizmetleri A.S. operated an air service using an aircraft bearing registration TC-RSB from Keflavik, Iceland (BIFK) to Vancouver, British Columbia (CYVR) via Goose Bay, Newfoundland and Labrador (CYYR) and Winnipeg, Manitoba (CYWG) without holding a licence thereby contravening paragraph 57(a) of the Canada Transportation Act.

(3) On or about October 11, 2019, RED STAR Havacilik Hizmetleri A.S. operated an air service using an aircraft bearing registration TC-RSB from Sydney, Nova Scotia (CYQY) to Keflavik, Iceland (BIFK) via Goose Bay, Newfoundland and Labrador (CYYR) without holding a licence thereby contravening paragraph 57(a) of the Canada Transportation Act.

(4) On or about October 16, 2019, RED STAR Havacilik Hizmetleri A.S. operated an air service using an aircraft bearing registration TC-RSD from Anchorage, Alaska (PANC) to Vancouver, British Columbia (CYVR) without holding a licence thereby contravening paragraph 57(a) of the Canada Transportation Act.

 2020-07-15 Monetary penalty
$16,000
British Airways PLC

(A)On or about December 11 2019, British Airways Plc. Advertised the price of an air service without setting out all third party charges under the heading "Taxes, Fees and Charges" in the booking system found on the web site britishairways.com/en-ca, thereby contravening subsection 28(2) of the Air Passenger Protection Regulations. $3000

(B)On or about December 11 2019, British Airways Plc. set out Air Transportation Charges under the heading "British Airways fees and carrier charges" in the booking system found on the web site britishairways.com/en-ca, thereby contravening subsection 28(3) of the Air Passenger Protection Regulations. $750

(C)On or about December 11 2019, British Airways Plc. set out an air transportation charge in the booking system found on the web site britishairways.com/en-ca as if it were a third party charge, thereby contravening section 30 of the Air Passenger Protection Regulations. $3000

2020-01-31 Monetary penalty
$6,750
JustFly Inc.
(A) On or about July 29 2019, JustFly Inc. advertised the price of an air service without including in the advertisement the total price that must be paid to the advertiser to obtain the air service in the booking system found on the web site flighthub.com, thereby contravening paragraph 28(1)(a) of the Air Passenger Protection Regulations. $3000
 2020-01-22 Monetary penalty
$3,000
Volga-Dnepr Airlines

(A) On or about June 24, 2019, Volga-Dnepr Airlines operated a Transborder US Charter (TUSC) between Atlanta, USA (KATL) and Montreal, Canada (CYUL) using a Ilyushin IL-76 bearing registration RA76503 without holding a non-scheduled international licence valid for the charter, thereby violating paragraph 103.2(1)a) of the Air Transportation Regulations.

 2019-12-20 Monetary penalty
$5,000
Swoop Inc.
  1. On or about the 7th day of July, 2019, at or near the Fort Lauderdale International Airport (KFLL), during a schedule irregularity within Swoop's control, Swoop did not present the passenger with the four options set out in rule 90(C) 2. of its International / Transborder Tariff thereby violating subsection 110(4) of the Air Transportation Regulations. .
  2. On or about the 7th day of July, 2019, at or near the Fort Lauderdale International Airport (KFLL), during a schedule irregularity within Swoop's control, Swoop did not present the passenger with the four options set out in rule 90(C) 2. of its International / Transborder Tariff thereby violating subsection 110(4) of the Air Transportation Regulations.
  3. On or about the 4th day of July, 2019, at or near the Hamilton International Airport (CYHM), during a schedule irregularity within Swoop's control, Swoop did not present the passenger with the four options set out in rule 90(C) 2. of its International / Transborder Tariff thereby violating subsection 110(4) of the Air Transportation Regulations.
  4. On or about 7th day of July, 2019, at or near the Winnipeg James Armstrong Richardson International Airport (CYWG), Swoop failed to re-route the passenger in the same class of service to the destination named on the ticket (Edmonton International Airport - CYEG), or applicable portion thereof, on the transportation services of another transportation provider within a reasonable amount of time without requiring additional payment from the passenger contrary to rule 90(C) 2.(c) of its domestic tariff thereby violating subsection 67(3) of the Canada Transportation Act.
  5. On or about the 7th day of July, 2019, at or near the Winnipeg James Armstrong Richardson International Airport (CYWG), Swoop during a schedule irregularity within Swoop's control, Swoop did not present the passenger with the four options set out in rule 90(C) 2. of its domestic Tariff thereby violating subsection 67(3) of the Canada Transportation Act.
  6. On or about the 7th day of July, 2019, at or near the Winnipeg James Armstrong Richardson International Airport (CYWG), Swoop during a schedule irregularity within Swoop's control, Swoop did not present the passenger with the four options set out in rule 90(C) 2. of its domestic Tariff thereby violating subsection 67(3) of the Canada Transportation Act.
  7. On or about the 7th day of July, 2019, at or near the Edmonton International Airport (CYEG), Swoop during a schedule irregularity within Swoop's control, Swoop did not present the passenger with the four options set out in rule 90(C) 2. of its domestic Tariff thereby violating subsection 67(3) of the Canada Transportation Act.
 2019-12-18 Monetary penalty
$19,250
Société Air France, carrying on business as Air France

(A) On or about October 29, 2019, Société Air France, carrying on business as Air France, made reference to an air transportation charge in the booking system found on the web site airfrance.ca/en and did not set out the charge under the heading “Air Transportation Charge”, thereby contravening subsection 28(3) of the Air Air Passenger Protection Regulations. .

Administrative Monetary Penalty: $600

(B) On or about October 29, 2019, Société Air France, carrying on business as Air France, set out an air transportation charge in the booking system found on the web site airfrance.ca/en as if it were a third party charge, thereby contravening section 30 of the Air Passenger Protection Regulations. .

Administrative Monetary Penalty: $600

 2019-11-22 Monetary penalty
$1,200
Delta Air Lines, Inc.

(A) On or about September 11, 2019 at Calgary International Airport, Delta Air Lines, Inc. operated a flight from Calgary, Alberta, Canada without displaying in a visible manner at Boarding Gate no.E89 for flight no.DL1319, a notice containing the prescribed text, thereby contravening subsection 7(1) of the Air Passenger Protection Regulations. .

2019-11-08 Monetary penalty
$2,500
United Airlines, Inc.

(A) On or about September 11, 2019 at Halifax Stanfield International Airport, United Airlines, Inc. operated a flight from Halifax, Nova Scotia, Canada without displaying in a visible manner at self-service machines, a notice containing the prescribed text, thereby contravening subsection 7(1) of the Air Passenger Protection Regulations. .

Administrative Monetary Penalty: $2500

(B) On or about September 11, 2019 at Halifax Stanfield International Airport, United Airlines, Inc. operated a flight from Halifax, Nova Scotia, Canada without displaying in a visible manner at Boarding Gates no.46, for flight no.UA4149 and no. 56 for flight no.UA1866, a notice containing the prescribed text, thereby contravening subsection 7(1) of the Air Passenger Protection Regulations. .

Administrative Monetary Penalty: $2500

(C) On or about September 11, 2019 at Calgary International Airport, United Airlines, Inc. operated a flight from Calgary, Alberta, Canada without displaying in a visible manner at self-service machine, a notice containing the prescribed text, thereby contravening subsection 7(1) of the Air Passenger Protection Regulations. .

Administrative Monetary Penalty: $2500

(D) On or about September 11, 2019 at Calgary International Airport, United Airlines, Inc. operated a flight from Calgary, Alberta, Canada without displaying in a visible manner at Boarding Gate no.E84 for flight no.UA312, a notice containing the prescribed text, thereby contravening subsection 7(1) of the Air Passenger Protection Regulations. .

Administrative Monetary Penalty: $2500

 2019-11-08 Monetary penalty
$10,000

Related pages

Compliance monitoring and enforcement

Enforcement actions and types of violations