Notices of Violations issued by CTA's enforcement officers
Statistics
| 2025-2026 (year to date) | 2024-2025 | 2023-2024 | 2022-2023 | 2021-2022 | |
|---|---|---|---|---|---|
| Notice of Violation – with Administrative Monetary PenaltyNote 1 | 29 | 52 | 74 | 33 | 11 |
| Notice of Violation – with Warning Note 2 | 0 | 0 | 0 | 0 | 0 |
| Total amount of Administrative Monetary Penalties Note 1 | $810,950 | $1,586,610 | $1,233,430 | $725,380 | $253,975 |
List of Notices of Violations
This list below includes Notices of Violations issued by enforcement officers. Learn more about types of enforcement actions and contraventions.
Consistent with statutory provisions and best practices, the Agency undertakes to publish on its website the results of its formal enforcement actions at the time of the issuance of a Notice of Violation. More detailed information can be found in the CTA's Compliance and Enforcement Policy.
Download all notices | Regulated entity | Contravention | Date of Issuance | Penalty |
|---|---|---|---|
| Flair Airlines Ltd. |
Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), the undersigned enforcement officer has issued this notice of violation believing Flair Airlines Ltd. has committed the following 8 violations, failed to provide passengers affected by the cancellation of Flights F8177, F89961, F8632, F81848, F8440, F8803 scheduled between May 25, 2024, and August 29, 2024, the compensation to which they may be entitled to for inconvenience, the standards of treatment for passengers, and the recourse available against the carrier, including their recourse to the Agency, using available communication method for which they indicated a preference, thereby contravening subsection 13(5) of the Air Passenger Protection Regulations. |
2025-11-14 |
Monetary penalty $20,000 |
| Bakers Narrows Lodge (Bakers Narrows Air Service Ltd.) |
(A) Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA) the undersigned Enforcement Officer has issued this notice of violation believing Bakers Narrows Lodge has committed the following 5 violations, operated an air service using an aircraft bearing registration C-GFQJ from Bakers Narrows Seaplane Airbase, Flin Flon, Manitoba, Canada (aerodrome CFF8) to and from Mikanagan Lake, Manitoba, Canada, a remote lake within aerodrome CFF8 and Kamuchawie Lake, Saskatchewan, Canada, within aerodrome ZZZZ, without holding a licence issued under Part II of the Canada Transportation Act (CTA), thereby contravening section 57 of the CTA. (B) Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA) the undersigned Enforcement Officer has issued this notice of violation believing Bakers Narrows Lodge has committed the following 2 violations, on its website (www.bakersnarrowslodge.com), sold, cause to be sold or publicly offered for sale in Canada an air service for which no licence is held under Part II of the Canada Transportation Act (CTA) in respect of that service, thereby contravening section 59 of the CTA. These violations occurred between June 22, 2024, and March 31, 2025. (C) Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA) the undersigned Enforcement Officer has issued this notice of violation believing Bakers Narrows Lodge has committed the following 3 violations, knowingly obstructed or hindered or made a false or misleading statement orally, to a person designated as an enforcement officer pursuant to paragraph 178(1)(a) of the Canada Transportation Act (CTA), who was engaged in carrying out functions under the CTA, thereby contravening subsection 173(2) of the CTA. These violations occurred between August 29, 2024, and August 22, 2025. (D) Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA) the undersigned Enforcement Officer has issued this notice of violation believing Bakers Narrows Lodge has committed the following 3 violations, from whom documents or data was requested under subsection 178(4) of the Canada Transportation Act (CTA), failed to provide all reasonable assistance in their power to enable the enforcement officer making the request to carry out the enforcement officer’s duties and to furnish any information that the enforcement officer reasonably requires for the purposes of the CTA, thereby contravening subsection 178(5) of the CTA. These violations occurred between August 29, 2024, and August 25, 2025. |
2025-11-07 |
Monetary penalty $62,500 |
| WestJet |
Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), the undersigned enforcement officer has issued this notice of violation believing WestJet has committed the following 20 violations, failed to make available the prescribed notice pursuant to subsection 5(5) of the Air Passenger Protection Regulations (APPR), on a document on which the itinerary of passengers appears thereby contravening that subsection. These violations occurred between September 17, 2024, and March 8, 2025. |
2025-11-06 |
Monetary penalty $14,000 |
| American Airlines Inc. |
On or about June 12, 2025, at Calgary International Airport (CYYC), American Airlines, Inc. failed to provide the passengers, by means of an audible announcement, the reason for the delay for flight number AA1973, thereby contravening subsection 13(4) of the Air Passenger Protection Regulations. |
2025-11-06 |
Monetary penalty $2,250 |
| Porter Airlines (Canada) Limited |
On or about October 14, 2025, Porter Airlines (Canada) Limited advertised the price of an air service on the website facebook.com without including the point of origin of the service and whether the service is one-way or round-trip, thereby contravening paragraph 28(1(b) of the Air Passenger Protection Regulations. |
2025-10-23 |
Monetary penalty $10,000 |
| Sky One Holdings, LLC. |
(A) On or about August 30, 2024, Sky One Holdings, LLC, carrying on business as Privaira, operated an air service using a Learjet type aircraft bearing registration N405DC from Boca Raton, Florida, United States (BCT) to Toronto, Ontario, Canada (YYZ), without holding a licence issued under Part II of the Canada Transportation Act (CTA), thereby contravening paragraph 57(a) of the CTA. (B) On or about September 20, 2024, Sky One Holdings, LLC, carrying on business as Privaira operated an air service using a Falcon type aircraft bearing registration N950FJ from Montréal, Québec, Canada (YUL) to Fort Pierce, Florida, United States (FPR), without holding a licence issued under Part II of the Canada Transportation Act (CTA), thereby contravening paragraph 57(a) of the CTA. (C) On or about November 25, 2024, Sky One Holdings, LLC, carrying on business as Privaira, operated an air service using a Challenger type aircraft bearing registration N604BC from Fort Lauderdale- Hollywood, Florida, United States (FLL) to Edmonton, Alberta, Canada (YEG), without holding a licence issued under Part II of the Canada Transportation Act (CTA), thereby contravening paragraph 57(a) of the CTA. (D) On or about June 20, 2024, Sky One Holdings, LLC, carrying on business as Privaira, operated an international passenger charter, using an aircraft bearing registration N405DC from Montréal, Québec, Canada (YUL) to Nassau, Bahamas (YNN), which was not authorized by the terms and conditions to which its licence is subject, thereby contravening subsection 74(2) of the Canada Transportation Act. |
2025-10-15 |
Monetary penalty $14,000 |
| Société Air France |
(A) Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), the undersigned enforcement officer has issued this notice of violation believing Société Air France has committed the following 9 violations, failed to make available, in simple, clear and concise language, on a document on which the itinerary of passengers appears, the terms and conditions referred to in subsection 5(1) of the Air Passenger Protection Regulations (APPR), thereby contravening subsection 5(2) of the APPR. (B) Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), the undersigned enforcement officer has issued this notice of violation believing Société Air France has committed the following 9 violations, failed to provide, in simple, clear and concise language, on a document on which the itinerary of passengers appears, information on the treatment of passengers and minimum compensation owed by the carrier and the recourse against the carrier available to passengers, including their recourse to the Agency, thereby contravening subsection 5(3) of the Air Passenger Protection Regulations. (C) Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), the undersigned enforcement officer has issued this notice of violation believing Société Air France has committed the following 9 violations, failed to make available the prescribed notice pursuant to subsection 5(5) of the Air Passenger Protection Regulations (APPR), on a document on which the itinerary of passengers appears thereby contravening that subsection of the APPR. These violations occurred between December 3, 2024, and March 3, 2025. |
2025-10-10 |
Monetary penalty $43,200 |
| Arajet, S.A. |
Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), an enforcement officer has issued a notice of violation believing Arajet, S.A. has committed 18 violations, contrary to subsections 5(2), 5(3) and 5(5) of the Air Passenger Protection Regulations, SOR/2019-150 (APPR). These violations occurred between March 3 2025, and June 6, 2025 |
2025-10-01 |
Monetary penalty $32,400 |
| United Airlines, Inc. |
On or about December 16, 2024, at Ottawa International Airport (CYOW), United Airlines, Inc. failed to provide the passengers, by means of an audible announcement, the reason for the delay for flight number UA4475, thereby contravening subsection 13(4) of the Air Passenger Protection Regulations. |
2025-09-17 |
Monetary penalty $4,500 |
| Bermudair Limited |
(A) On or about September 1, 2025, Bermudair Limited advertised the price of an air service in a marketing email sent by mail@flybermudair.com, without including the point of origin and point of destination of the service, thereby contravening paragraph 28(1)(b) of the Air Passenger Protection Regulations. (B) On or about September 2, 2025, Bermudair Limited advertised the price of an air service in an advertisement on Facebook without including the point of origin and point of destination of the service, thereby contravening paragraph 28(1)(b) of the Air Passenger Protection Regulations. (C) On or about September 1, 2025, Bermudair Limited provided information in an advertisement in a marketing email sent by mail@flybermudair.com in a manner that could interfere with the ability of anyone to readily determine the total price that must be paid for an air service, thereby contravening section 29 of the Air Passenger Protection Regulations. (D) On or about September 2, 2025, Bermudair Limited provided information in an advertisement on Facebook in a manner that could interfere with the ability of anyone to readily determine the total price that must be paid for an air service, thereby contravening section 29 of the Air Passenger Protection Regulations. |
2025-09-12 |
Monetary penalty $6,000 |