Notices of Violations issued by CTA's enforcement officers
Statistics
| 2025-2026 (year to date) | 2024-2025 | 2023-2024 | 2022-2023 | 2021-2022 | |
|---|---|---|---|---|---|
| Notice of Violation – with Administrative Monetary PenaltyNote 1 | 35 | 52 | 74 | 33 | 11 |
| Notice of Violation – with Warning Note 2 | 0 | 0 | 0 | 0 | 0 |
| Total amount of Administrative Monetary Penalties Note 1 | $980,850 | $1,586,610 | $1,233,430 | $725,380 | $253,975 |
List of Notices of Violations
This list below includes Notices of Violations issued by enforcement officers. Learn more about types of enforcement actions and contraventions.
Consistent with statutory provisions and best practices, the Agency undertakes to publish on its website the results of its formal enforcement actions at the time of the issuance of a Notice of Violation. More detailed information can be found in the CTA's Compliance and Enforcement Policy.
Download all notices | Regulated entity | Contravention | Date of Issuance | Penalty |
|---|---|---|---|
| Porter Airlines (Canada) Limited |
(A) On or about March 30, 2025, when flight PD572 was delayed on the tarmac at Fort Lauderdale International Airport, after the doors of the aircraft were closed for take-off, Porter Airlines (Canada) Limited did not provide passengers, free of charge, with food and drink, in reasonable quantities, taking into account the length of the delay, the time of day and the location of the airport, thereby contravening paragraph 8(1)(d) of the Air Passenger Protection Regulations. (B) On or about March 30, 2025, Porter Airlines (Canada) Limited failed to provide to 13 passengers, affected by the cancellation of flight PD572 scheduled to depart on March 30, 2025, the information referred to in subsection 13(1) of the Air Passenger Protection Regulations (APPR) using the available communication method for which they indicated a preference, including a method that is compatible with adaptative technologies intended to assist persons with disabilities, thereby contravening subsection 13(5) of the APPR. (C) On or about March 30, 2025, Porter Airlines (Canada) Limited failed to provide, free of charge, alternate travel arrangements to 6 passengers, whose flight (PD572) was cancelled for reasons outside carrier's control, in the form of a confirmed reservation for the next available flight that it operated or with a carrier with which it had a commercial agreement, and that was travelling on any reasonable air route from the airport at which the passengers were located to the destination indicated on the passenger’s original tickets and was departing within 48 hours of the departure time indicated on those original tickets, thereby contravening subsection 18(1) of the Air Passenger Protection Regulations. (D) On or about May 5, 2025, Porter Airlines (Canada) Limited did not provide 4 passengers with the minimum compensation referred to in subsection 19(1) or 19(2) of the Air Passenger Protection Regulations (APPR) or an explanation as to why compensation is not payable, within 30 days after the day on which it received the passengers requests, thereby contravening subsection 19(4) of the APPR. |
2026-03-10 |
Monetary penalty $90,500 |
| Alaska Airlines, Inc. and/or Hawaiian Airlines, Inc. |
(A) On or about July 1, 2024, Alaska Airlines, Inc. and/or Hawaiian Airlines, Inc. failed to make available the prescribed notice pursuant to subsection 5(5) of the Air Passenger Protection Regulations (APPR), on a document on which the itinerary of a passenger appears, thereby contravening that subsection of the APPR. (B) On or about November 11, 2024, Alaska Airlines, Inc. and/or Hawaiian Airlines, Inc. failed to make available the prescribed notice pursuant to subsection 5(5) of the Air Passenger Protection Regulations (APPR), on a document on which the itinerary of passengers appears, thereby contravening that subsection of the APPR. (C) On or about July 1, 2025, Alaska Airlines, Inc. and/or Hawaiian Airlines, Inc. failed to make available the prescribed notice pursuant to subsection 5(5) of the Air Passenger Protection Regulations (APPR), on a document on which the itinerary of a passenger appears, thereby contravening that subsection of the APPR. |
2026-03-09 |
Monetary penalty $2,400 |
| WestJet |
(A) On or about February 16, 2025, at Calgary International Airport (YYC), WestJet failed to provide to 16 passengers affected by the delay and subsequent cancellation of flight number WS3103, who were waiting two hours after the departure time that is indicated on their original ticket, food and drink in reasonable quantities, taking into account the length of the wait, the time of the day and the location of the passengers, thereby contravening paragraph 14(1)(a) of the Air Passenger Protection Regulations. (B) On or about February 16, 2025, at Calgary International Airport (YYC), WestJet failed to offer to19 passengers affected by the delay and subsequent cancellation of flight number WS3103, hotel or other comparable accommodation that is reasonable in relation to the location of the passengers, as well as transportation to the hotel or other accommodation and back to the airport, free of charge, while the passengers were required to wait overnight for their original flight or for a flight reserved as part of alternate travel arrangements, thereby contravening subsection 14(2) of the Air Passenger Protection Regulations. |
2026-03-05 |
Monetary penalty $70,000 |
| American Airlines, Inc. |
On or about February 25, 2026, American Airlines, Inc. failed to provide all reasonable assistance in furnishing information that an enforcement officer had requested and reasonably required to carry out the enforcement officer’s duties, thereby contravening subsection 178(5) of the Canada Transportation Act. |
2026-02-26 |
Monetary penalty $2,500 |
| United Airlines Inc. |
(A) On or about June 12, 2025, United Airlines, Inc. failed to provide passengers affected by the delay of flight UA750, scheduled to depart on June 12, 2025, the reason for the delay, the compensation to which they may be entitled to for inconvenience, the standards of treatment for passengers, and the recourse available against the carrier, including their recourse to the Agency, using the available communication method for which he had indicated a preference, including a method that is compatible with adaptive technologies intended to assist persons with disabilities, thereby contravening subsection 13(5) of the Air Passenger Protection Regulations. |
2026-01-28 |
Monetary penalty $2,500 |
| Flair Airlines Ltd. |
On or about November 13, 2025, Flair Airlines advertised the price of an air service on the website flyflair.com and did not set out all third-party charges under the heading “Taxes, Fees and Charges”, thereby contravening subsection 28(2) of the APPR.
|
2025-12-05 |
Monetary penalty $2,000 |
| Flair Airlines Ltd. |
Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), the undersigned enforcement officer has issued this notice of violation believing Flair Airlines Ltd. has committed the following 8 violations, failed to provide passengers affected by the cancellation of Flights F8177, F89961, F8632, F81848, F8440, F8803 scheduled between May 25, 2024, and August 29, 2024, the compensation to which they may be entitled to for inconvenience, the standards of treatment for passengers, and the recourse available against the carrier, including their recourse to the Agency, using available communication method for which they indicated a preference, thereby contravening subsection 13(5) of the Air Passenger Protection Regulations. |
2025-11-14 |
Monetary penalty $20,000 |
| Bakers Narrows Lodge (Bakers Narrows Air Service Ltd.) |
(A) Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA) the undersigned Enforcement Officer has issued this notice of violation believing Bakers Narrows Lodge has committed the following 5 violations, operated an air service using an aircraft bearing registration C-GFQJ from Bakers Narrows Seaplane Airbase, Flin Flon, Manitoba, Canada (aerodrome CFF8) to and from Mikanagan Lake, Manitoba, Canada, a remote lake within aerodrome CFF8 and Kamuchawie Lake, Saskatchewan, Canada, within aerodrome ZZZZ, without holding a licence issued under Part II of the Canada Transportation Act (CTA), thereby contravening section 57 of the CTA. (B) Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA) the undersigned Enforcement Officer has issued this notice of violation believing Bakers Narrows Lodge has committed the following 2 violations, on its website (www.bakersnarrowslodge.com), sold, cause to be sold or publicly offered for sale in Canada an air service for which no licence is held under Part II of the Canada Transportation Act (CTA) in respect of that service, thereby contravening section 59 of the CTA. These violations occurred between June 22, 2024, and March 31, 2025. (C) Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA) the undersigned Enforcement Officer has issued this notice of violation believing Bakers Narrows Lodge has committed the following 3 violations, knowingly obstructed or hindered or made a false or misleading statement orally, to a person designated as an enforcement officer pursuant to paragraph 178(1)(a) of the Canada Transportation Act (CTA), who was engaged in carrying out functions under the CTA, thereby contravening subsection 173(2) of the CTA. These violations occurred between August 29, 2024, and August 22, 2025. (D) Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA) the undersigned Enforcement Officer has issued this notice of violation believing Bakers Narrows Lodge has committed the following 3 violations, from whom documents or data was requested under subsection 178(4) of the Canada Transportation Act (CTA), failed to provide all reasonable assistance in their power to enable the enforcement officer making the request to carry out the enforcement officer’s duties and to furnish any information that the enforcement officer reasonably requires for the purposes of the CTA, thereby contravening subsection 178(5) of the CTA. These violations occurred between August 29, 2024, and August 25, 2025. |
2025-11-07 |
Monetary penalty $62,500 |
| WestJet |
Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), the undersigned enforcement officer has issued this notice of violation believing WestJet has committed the following 20 violations, failed to make available the prescribed notice pursuant to subsection 5(5) of the Air Passenger Protection Regulations (APPR), on a document on which the itinerary of passengers appears thereby contravening that subsection. These violations occurred between September 17, 2024, and March 8, 2025. |
2025-11-06 |
Monetary penalty $14,000 |
| American Airlines Inc. |
On or about June 12, 2025, at Calgary International Airport (CYYC), American Airlines, Inc. failed to provide the passengers, by means of an audible announcement, the reason for the delay for flight number AA1973, thereby contravening subsection 13(4) of the Air Passenger Protection Regulations. |
2025-11-06 |
Monetary penalty $2,250 |