Enforcement actions taken by the CTA’s enforcement officers

Statistics

  2023-2024 (year to date) 2022-2023 2021-2022 2020-2021 2019-2020
Notice of Violation - with Administrative Monetary PenaltyNote 1 71 33 11 6 12
Notice of Violation – with Warning Note 2 0 0 0 2 0
Total number of violations found Note 1 Note 3 638 643 831 23 134
Cautionary Notice Note 4 171 9 56 49 7
Formal warnings – discontinued Note 5 N/A N/A N/A N/A 9
Total amount of Administrative Monetary Penalties Note 1 Note 3 $1,330,180 $725,380 $253,975 $54,500 $504,500

List of enforcement actions

This list below includes Notices of Violations issued by enforcement officers. Learn more about types of enforcement actions and contraventions.

Consistent with statutory provisions and best practices, the Agency undertakes to publish on its website the results of its formal enforcement actions at the time of the issuance of a Notice of Violation. More detailed information can be found in the CTA's Compliance and Enforcement Policy.

Displaying 1 - 10 of 506 actions.
Carrier Contravention Date of Issuance Penalty
GC Aviation

1) Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA) the designated enforcement officer has issued this notice of violation believing G C Aviation, Inc. has committed the 7 violations of operating air services using HondaJet type aircraft between various points in Canada and various points in the United States, without holding a Canadian aviation document thereby contravening subsection 57(b) of the Canada Transportation Act.

The contraventions occurred between February 19, 2023 to May 24, 2023

2) Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA) the designated enforcement officer has issued this notice of violation believing G C Aviation, Inc. has committed 15 violations of operating air services using HondaJet type aircraft between various points in Canada and various points in the United States without holding a licence issued under Part II of the Canada Transportation Act (CTA), thereby contravening subsection 57(a) of the CTA.

The contraventions occurred between June 21, 2023 and October 11, 2023

2024-02-19 Monetary penalty
$110,000
Air Canada

A) Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), the undersigned enforcement officer has issued this notice of violation believing Air Canada has committed 9 violations of failing to provide, free of charge, alternate travel arrangements to passengers (28M5QA), (2TEB26), (36HX72), et (3DOY4A), whose flights (AC8163), (AC235), (AC912), and (AC128) were cancelled for reasons within the carrier's control, including when required for safety, to ensure the passengers completed their itinerary as soon as feasible, in the form of a confirmed reservation on the next available flight that it operated or with a carrier with which it had a commercial agreement and that was traveling on any reasonable air route, from the airport at which the passenger was located to the destination indicated on the passenger’s original ticket and was departing within nine hours of the departure time indicated on that original ticket, thereby contravening subparagraph 17(1)(a)(i) of the Air Passenger Protection Regulations.

These contraventions occurred between November 16, 2022 to December 25, 2022.

B) Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), the undersigned enforcement officer has issued this notice of violation believing Air Canada has committed 7 violations following flight cancellations (AC8254), (AC8163), and (AC8351), within the carrier's control, including for safety, Air Canada failed to refund within 30 days, the unused portions of a ticket to passengers (4OWMVK), (28M5QA), and (2SMB4N), who chose not to complete their itinerary with the alternate travel arrangements provided in accordance with paragraph 17(1)(a) of the Air Passenger Protection Regulations, which did not accommodate their travel needs, thereby contravening subsection 18.2(2) of those regulations.

These contraventions occurred between December 6, 2022 to December 17, 2022.

C) Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), the undersigned enforcement officer has issued this notice of violation believing Air Canada has committed 8 violations following flight cancellations (AC2014), (AC008), and (AC1705) outside the carrier's control, Air Canada failed to refund within 30 days, the unused portions of a ticket to a passengers (2UDWMO), (2VF72B), and (23UTEJW), who chose not to complete their itinerary with the alternate travel arrangements provided in accordance with subsection 18(1.1) of the Air Passenger Protection Regulations, thereby contravening subsection 18.2(2) of those regulations.

The contraventions occurred between January 20, 2023 to January 27, 2023

2024-02-16 Monetary penalty
$14,400
Aer Lingus

(A) On or about October 30, 2023, Aer Lingus Limited, while selling or offering for sale an international service on its Internet site, failed to display on its site the terms and conditions of carriage applicable to that service, thereby contravening Section 116.1 of the ATR.

2024-02-16 Monetary penalty
$2,500
Air India Limited

(A) On or about February 6, 2024, Air India Limited advertised the price of an air service on the website www.airindia.com and did not include each optional incidental service offered for which a fee or charge is payable and its total price or range of total prices, thereby contravening paragraph 28(1)(e) of the APPR.

(B) On or about February 1, 2024, Air India Limited advertised the price of an air service on the website www.airindia.com without setting out all third party charges under the heading "Taxes, Fees and Charges", thereby contravening subsection 28(2) of the APPR.

(C) On or about February 1, 2024, Air India Limited made reference to an air transportation charge in an advertisement on the website www.airindia.com and did not set the charge out under the heading "Air Transportation Charges", thereby contravening subsection 28(3) of the APPR.

(D) On or about February 6, 2024, Air India Limited provided information in an advertisement on the website www.airindia.com in a manner that could interfere with the ability of anyone to readily determine the total price that must be paid for any optional incidental service, thereby contravening section 29 of the APPR.

2024-02-13 Monetary penalty
$3,000
Alaska Airlines Inc.

(A) On or about January 26, 2024, Alaska Airlines, Inc. provided information in an advertisement on the website https://www.alaskaair.com/ in a manner that could interfere with the ability of anyone to readily determine the total price that must be paid for any optional incidental service, thereby contravening section 29 of the Air Passenger Protection Regulations.

2024-02-12 Monetary penalty
$500
American Airlines

(A) On or about February 1, 2024, American Airlines, Inc., advertised the price of an air service on the website without including in the advertisement the total price for each optional incidental service offered for which a fee or charge is payable, thereby contravening paragraph 28(1)(e) of the APPR.

(B) On or about February 1, 2024, American Airlines, Inc. advertised the price of an air service on the website without setting out all third party charges under the heading “Taxes, Fees and Charges”, thereby contravening subsection 28(2) of the APPR.

2024-02-12 Monetary penalty
$2,000
Italia Trasporto Aereo S.p.A.

A) On or about January 23, 2024 Italia Trasporto Aereo S.p.A. advertised the price of an air service on the website without including the total price that must be paid to the advertiser to obtain the air service, expressed in Canadian dollars, thereby contravening paragraph 28(1)(a) of the Air Passenger Protection Regulations.

2024-02-12 Monetary penalty
$2,500
Air Transat A.T.

(1) Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA) the undersigned Enforcement Officer has issued this notice of violation believing Air Transat A.T. Inc. has committed 4 violations of failing to apply the terms and conditions of carriage specified in its tariff CTA(A) 004, namely: Air Transat A.T. Inc. did not immediately provide a suitable temporary replacement mobility aid to passenger (OV04GW) whose mobility aid was lost upon arrival in Venice, Italy (VCE), contrary to the terms and conditions of Rule 7 of Air Transat A.T. Inc.'s tariff in effect at the time, thereby contravening subsection 110(4) of the Air Transportation Regulations.

These contraventions occurred between July 8, 2023 and July 11, 2023

2024-02-09 Monetary penalty
$11,000
Aerotransportes Internacionales De Torreón

(A) On or about February 19, 2023, Aerotransportes Internacionales De Torreón operated an air service using an aircraft bearing registration XA-VCY from Mexicali, Mexico (MXL) to Vancouver, Canada (YVR) without holding a licence issued under Part II of the Canada Transportation Act (CTA) thereby contravening section 57(a) of the CTA. 

(B) On or about July 18, 2023, Aerotransportes Internacionales De Torreón operated an air service using an aircraft bearing registration XA-UUW from Holguin, Cuba (HOG) to Montreal, Canada (YUL) without holding a licence issued under Part II of the CTA thereby contravening section 57(a) of the CTA.

2024-01-31 Monetary penalty
$9,000
Sun Country, Inc.

(1) On or about August 11, 2023, Sun Country, Inc. failed to charge the tolls and apply the terms and conditions of carriage specified in its tariff, namely: Sun Country, Inc. applied charges to a passenger (PNR # L39VXI) for their first and second pieces of checked baggage, contrary to the tolls and terms and conditions of Rule 115 of Sun Country Inc.'s tariff in effect at the time, thereby contravening subsection 110(4) of the Air Transportation Regulations (ATR).

2024-01-26 Monetary penalty
$2,750