Notices of Violations issued by CTA's enforcement officers
Statistics
| 2024-2025 (year to date) | 2023-2024 | 2022-2023 | 2021-2022 | 2020-2021 | |
|---|---|---|---|---|---|
| Notice of Violation – with Administrative Monetary PenaltyNote 1 | 38 | 75 | 34 | 11 | 6 |
| Notice of Violation – with Warning Note 2 | 0 | 0 | 0 | 0 | 2 |
| Total amount of Administrative Monetary Penalties Note 1 | $1,020,910 | $1,343,430 | $725,380 | $253,975 | $54,500 |
List of Notices of Violations
This list below includes Notices of Violations issued by enforcement officers. Learn more about types of enforcement actions and contraventions.
Consistent with statutory provisions and best practices, the Agency undertakes to publish on its website the results of its formal enforcement actions at the time of the issuance of a Notice of Violation. More detailed information can be found in the CTA's Compliance and Enforcement Policy.
| Regulated entity | Contravention | Date of Issuance | Penalty |
|---|---|---|---|
| Aspen Air Charters Inc. |
On or about November 8, 2024, Aspen Air Charters Inc. on its website (www.aspenaircharters.com) sold, caused to be sold or publicly offered for sale in Canada an air service without holding a licence issued under Part II of the Canada Transportation Act in respect of that service, thereby contravening section 59 of the Canada Transportation Act. |
2024-12-17 |
Monetary penalty $2,500 |
| WestJet |
(1) On or about September 28, 2024, WestJet failed to provide a service to a person with a disability who uses a mobility aid, by not returning the mobility aid to the person on arrival at the destination, John F. Kennedy International Airport (JFK) without delay, thereby contravening paragraph 41(1)(c) of the Accessible Transportation for Persons with Disabilities Regulations (ATPDR). (2) On or about September 28, 2024, WestJet failed to provide a temporary replacement mobility aid that meet the mobility needs of a person with a disability, who did not retain their mobility aid during transportation on flight WS1680 and it was not made available to the person at their arrival at their destination, John F. Kennedy International Airport (JFK), thereby contravening subsection 61(a) of the Accessible Transportation for Persons with Disabilities Regulations (ATPDR). |
2024-12-10 |
Monetary penalty $90,000 |
| Etihad Airways P.J.S.C. |
(1) On or about January 23, 2024, Etihad Airways P.J.S.C. failed to make available, in simple, clear and concise language, on a document on which the itinerary of the passenger appears, the terms and conditions referred to in subsection 5(1) of the Air Passenger Protection Regulations (APPR), thereby contravening subsection 5(2) of the APPR. (2) On or about January 23, 2024, Etihad Airways P.J.S.C. failed to provide, in simple, clear and concise language, on a document on which the itinerary of the passenger appears, information on the treatment of passengers and minimum compensation owed by the carrier and the recourse against the carrier available to passengers, including their recourse to the Agency, thereby contravening subsection 5(3) of the Air Passenger Protection Regulations. (3) On or about January 23, 2024, Etihad Airways P.J.S.C failed to make available the prescribed notice pursuant to subsection 5(5) of the Air Passenger Protection Regulations (APPR), on a document on which the itinerary of the passenger appears, thereby contravening that subsection of the APPR. (4) On or about March 28, 2024, Etihad Airways P.J.S.C failed to provide passengers affected by the delay of flight EY140 scheduled to depart on March 28, 2024, the compensation to which they may be entitled to for inconvenience, the standards of treatment for passengers, and the recourse available against the carrier, including recourse to the Agency using the available communication method for which they had indicated a preference, thereby contravening subsection 13(5) of the Air Passenger Protection Regulations. (5) Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), the undersigned enforcement officer has issued this notice of violation believing Etihad Airways P.J.S.C. has committed the following 29 violations, did not provide passengers with the minimum compensation referred to in subsection 19(1) or 19(2) of the Air Passenger Protection Regulations or an explanation as to why compensation is not payable, within 30 days after the day on which it received the passenger's request, thereby contravening subsection 19(4) of those regulations. These contraventions occurred between April 29, 2024 and May 17, 2024 |
2024-12-04 |
Monetary penalty $38,300 |
| Medway Air Ambulance, LLC |
Pursuant to section 180 of the Canada Transportation Act SC 1996, c 10 (CTA) the undersigned Enforcement Officer has issued this notice of violation believing Medway Air Ambulance, LLC has committed the following 5 violations by operating an air service using a Learjet 45 type aircraft bearing registrations N345MA and N56JP departing from and arriving at different locations, without holding a licence issued under Part II of the Canada Transportation Act (CTA) thereby contravening paragraph 57(a) of the CTA. These contraventions occurred between September 26, 2023 and February 20, 2024. |
2024-11-22 |
Monetary penalty $20,000 |
| Etihad Airways P.J.S.C. |
(A) On or about October 24, 2024 Etihad Airways P.J.S.C. did not set out an air transportation charge (‘’Fuel surcharge’’) under the heading ‘’Air Transportation Charges’’ in the booking system found on the website https://www.etihad.com/en-ca/, thereby contravening subsection 28(3) of the Air Passenger Protection Regulations. (B) On or about October 24, 2024 Etihad Airways P.J.S.C. provided information in an advertisement in a manner that could interfere with the ability of anyone to readily determine the total price that must be paid for optional incidental services by listing the cost of Optional priority access, oversized baggage fees, children travelling alone, Wi-Fi package in American currency on the website https://www.etihad.com/en-ca/, thereby contravening subsection 29 of the Air Passenger Protection Regulations. |
2024-11-13 |
Monetary penalty $1,000 |
| WestJet |
On or about November 15, 2023, at Cancun International Airport (CUN), WestJet failed to provide a service to a person with a disability who uses a mobility aid, by not returning the mobility aid to the person on arrival at the destination without delay, thereby contravening paragraph 41(1)(c) of the Accessible Transportation for Persons with Disabilities Regulations. |
2024-11-08 |
Monetary penalty $25,000 |
| Precision Aviation, Inc. |
Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA) the undersigned Enforcement Officer has issued this notice of violation believing Precision Aviation, Inc. has committed the following 10 violations, operated an air service using a Cessna 560 Citation Ultra type aircraft and a Beech 200 Super King Air, without holding a Canadian aviation document, contrary to section 57 of the Canada Transportation Act, SC 1996, c 10 (CTA): These violations occurred between November 2, 2022 and July 10, 2024 |
2024-10-30 |
Monetary penalty $44,000 |
| Air Canada |
On or about June 28, 2024, at Edmonton International Airport (YEG), Air Canada failed to provide the passengers, by means of an audible announcement, the reason for the delay for flight number AC166, thereby contravening subsection 13(4) of the Air Passenger Protection Regulations. |
2024-10-23 |
Monetary penalty $9,000 |
| Air India Limited |
Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), the undersigned enforcement officer has issued this notice of violation believing Air India Limited has committed 25 of the following violations, by not providing passengers with the minimum compensation referred to in subsection 19(1) or 19(2) of the Air Passenger Protection Regulations or an explanation as to why compensation is not payable, within 30 days after the day on which it received the passenger's request, thereby contravening subsection 19(4) of those regulations. These violations occurred between January 9, 2023 and December 31, 2023. |
2024-10-18 |
Monetary penalty $6,000 |
| WestJet |
On or about June 19, 2024, at Calgary International Airport (YYC), WestJet failed to provide the passengers, by means of an audible announcement, the reason for the delay for flight number WS123, thereby contravening subsection 13(4) of the Air Passenger Protection Regulations. |
2024-10-09 |
Monetary penalty $18,000 |