Enforcement actions taken by the CTA’s enforcement officers
Statistics
List of enforcement actions
This list below includes Notices of Violations issued by enforcement officers. Learn more about types of enforcement actions and contraventions.
Consistent with statutory provisions and best practices, the Agency undertakes to publish on its website the results of its formal enforcement actions at the time of the issuance of a Notice of Violation. More detailed information can be found in the CTA's Compliance and Enforcement Policy.
| Regulated entity | Contravention | Date of Issuance | Penalty |
|---|---|---|---|
| British Airways Plc |
(1) On or about July 25, 2022, at Vancouver International Airport, British Airways Plc failed to provide assistance services, on the request of a person with a disability without delay and in a manner that respected their dignity, to assist the person with disembarking flight BA85, thereby contravening paragraph 35(f) of the Accessible Transportation for Persons with Disabilities Regulations. (2) On or about July 25, 2022, at Vancouver International Airport, British Airways Plc failed to provide assistance services, on the request of a person with a disability without delay and in a manner that respected their dignity, to assist the person with transferring between their passenger seat and a mobility aid upon the arrival of flight BA85, thereby contravening paragraph 35(h) of the Accessible Transportation for Persons with Disabilities Regulations. |
2024-07-17 |
Monetary penalty $75,000 |
| Air Liaison Inc. |
Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), A designated Enforcement officer has issued a notice of violation believing Air Liaison Inc. has committed 26 violations, where they did not provide the prescribed compensation requested by the passengers or an explanation as to why compensation is not payable, within 30 days after the day on which it received the request, thereby contravening subsection 19(4) of the Air Passenger Protection Regulations. These contraventions occurred between January 6, 2023 and March 7, 2024. |
2024-07-12 |
Monetary penalty $6,760 |
| Golden West Airlines, LCC |
(1) On or about June 29, 2023, Golden West Airlines, LLC operated an air service using a Gulfstream type aircraft bearing registration N186CW from San Francisco, California, United States (KSFO) and Vancouver, British Columbia, Canada (CYVR) without holding a licence issued under Part II of the Canada Transportation Act (CTA), thereby contravening section 57 of the CTA. (2) On or about August 1, 2023, Golden West Airlines, LLC operated an air service using a Gulfstream type aircraft bearing registration N226SL from Anchorage, Alaska, United States (PANC) to Calgary, Alberta, Canada (CYYC) without holding a licence issued under Part II of the Canada Transportation Act (CTA), thereby contravening section 57 of the CTA. (3) On or about August 2, 2023, Golden West Airlines, LLC operated an air service using a Gulfstream type aircraft bearing registration N226SL from Calgary, Alberta, Canada (CYYC) to Teterboro, New Jersey, United States (KTEB) without holding a licence issued under Part II of the Canada Transportation Act (CTA), thereby contravening section 57 of the CTA. (4) On or about August 27, 2023, Golden West Airlines, LLC operated an air service using a Gulfstream type aircraft bearing registration N186CW from Coeur d’Alene, Idaho,United States (KCOE) to Vancouver, British Columbia, Canada (CYVR) without holding a licence issued under Part II of the Canada Transportation Act (CTA), thereby contravening section 57 of the CTA. (5) On or about August 28, 2023, Golden West Airlines, LLC operated an air service using a Gulfstream type aircraft bearing registration N186CW from Vancouver, British Columbia, Canada (CYVR) to St. Louis, Missouri, United States (KSTL) without holding a licence issued under Part II of the Canada Transportation Act (CTA), thereby contravening section 57 of the CTA. |
2024-07-09 |
Monetary penalty $22,500 |
| KMR Aviation, Inc. |
(1) On or about October 7, 2023, KMR Aviation, Inc. operated an air service using a Bombardier Challenger 604 type aircraft bearing registration N1VR from San Jose, California, USA (SJC) to Vancouver, British Columbia, Canada (CYVR) without holding a licence issued under Part II of the Canada Transportation Act (CTA), thereby contravening subsection 57(a) of the CTA. (2) On or about October 9, 2023, KMR Aviation, Inc. operated an air service using a Bombardier Challenger 604 type aircraft bearing registration N1VR from Vancouver, British Columbia, Canada (CYVR) to Seattle, Washington, USA (BFI) without holding a licence issued under Part II of the Canada Transportation Act (CTA), thereby contravening subsection 57(a) of the CTA. |
2024-07-04 |
Monetary penalty $8,000 |
| American Airlines, Inc. |
Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA) a Designated Enforcement Officer has issued a notice of violation believing American Airlines, Inc. has committed 11 violations where they did not provide the prescribed compensation requested by a passenger or an explanation as to why compensation is not payable, within 30 days after the day on which it received the request, thereby contravening subsection 19(4) of the Air Passenger Protection Regulations. These contraventions occurred between May 1, 2023 and November 24, 2023. |
2024-06-28 |
Monetary penalty $2,200 |
| Porter Airlines (Canada) Limited |
(A) On or about January 21, 2024, Porter Airlines (Canada) Limited failed to ensure a member of personnel who may be required to interact with the public or to participate in making decisions or in developing policies or procedures in relation to the requirements of these Regulations, received training that provides an adequate level of knowledge and skills to carry out their functions, including training with respect to the requirements of these Regulations and the policies and procedures of the transportation service provider with respect to persons with disabilities, thereby contravening subsection 16(1) of the Accessible Transportation for Persons with Disabilities Regulations. (B) On or about February 1, 2024, Porter Airlines (Canada) Limited failed to provide a written notice, within 10 days, to a person with a disability that set out the reasons for the refusal to transport the mobility aid of that person on flight PD360 on January 21, 2024, thereby contravening subsection 48(a) of the Accessible Transportation for Persons with Disabilities Regulations. (C) On or about February 1, 2024, Porter Airlines (Canada) Limited failed to provide a written notice, within 10 days, to a person with a disability that set out the reasons for the refusal to transport that person on flight D360 on January 21, 2024, thereby contravening subsection 60(2) of the Accessible Transportation for Persons with Disabilities Regulations. |
2024-06-20 |
Monetary penalty $40,500 |
| Calgary Airport Authority |
Between March 14, 2024 and May 20, 2024, Calgary Airport Authority failed to clean and maintain on a regular basis, a designated area for service dogs to relieve themselves, specifically the designated relief area located outside Door 9, thereby contravening paragraph 227(1)(b) of the Accessible Transportation for Persons with Disabilities Regulations. |
2024-06-14 |
Monetary penalty $8,000 |
| Reva, Inc. |
Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA) the Designated Enforcement Officer has issued a notice of violation believing Reva, Inc. has committed 14 violations of operating air services using aircraft bearing registrations N302RV, N990LC, N535RV, N441PC between various points in Canada and various points in the United States, Bahamas, and Mexico, without holding a valid licence issued under Part II of the Canada Transportation Act (CTA), thereby contravening section 57 of the Canada Transportation Act, SC 1996, c 10 (CTA). These contraventions occurred between July 3, 2023 and August 24, 2023. |
2024-06-03 |
Monetary penalty $56,000 |
| Flair Airlines Ltd. |
(A) On or about February 9, 2024, Flair Airlines Ltd. advertised the price of an air service on a social media platform, specifically Facebook on the verified Flair Airlines Ltd. page, without including the point of origin and point of destination of the service, thereby contravening paragraph 28(1)(b) of the APPR. (B) On or about February 9, 2024, Flair Airlines Ltd. advertised the price of an air service on a social media platform, specifically Facebook on the verified Flair Airlines Ltd. page, without specifying any limitation on the period during which the advertised price will be offered and any limitation on the period for which the service will be provided at that price, thereby contravening paragraph 28(1)(c) of the APPR. (C) On or about February 9, 2024, Flair Airlines Ltd. advertised the price of an air service on a social media platform, specifically Facebook on the verified Flair Airlines Ltd. page and Flair Airlines Website – www.flyflair.com, without setting out all third party charges under the heading "Taxes, Fees and Charges" unless that information is provided orally, thereby contravening subsection 28(2) of the APPR. |
2024-05-31 |
Monetary penalty $6,000 |
| WestJet |
(1) On or about October 31, 2023, at San Jose del Cabo International Airport, WestJet failed to provide a service to a person with a disability who uses a mobility aid, by not returning the mobility aid to the person on arrival at the destination without delay, thereby contravening paragraph 41(1)(c) of the Accessible Transportation for Persons with Disabilities Regulations. |
2024-05-17 |
Monetary penalty $27,500 |