Enforcement actions taken by the CTA’s enforcement officers
Statistics
| 2023-2024 (year to date) | 2022-2023 | 2021-2022 | 2020-2021 | 2019-2020 | |
|---|---|---|---|---|---|
| Notice of Violation - with Administrative Monetary PenaltyNote 1 | 13 | 33 | 11 | 6 | 12 |
| Notice of Violation – with Warning Note 2 | 0 | 0 | 0 | 2 | 0 |
| Total number of violations found Note 1 Note 3 | 51 | 643 | 831 | 23 | 134 |
| Cautionary Notice Note 4 | 9 | 9 | 56 | 49 | 7 |
| Formal warnings – discontinued Note 5 | N/A | N/A | N/A | N/A | 9 |
| Total amount of Administrative Monetary Penalties Note 1 Note 3 | $178,230 | $725,380 | $253,975 | $54,500 | $504,500 |
List of enforcement actions
This list below includes Notices of Violations issued by enforcement officers. Learn more about types of enforcement actions and contraventions.
Consistent with statutory provisions and best practices, the Agency undertakes to publish on its website the results of its formal enforcement actions at the time of the issuance of a Notice of Violation. More detailed information can be found in the CTA's Compliance and Enforcement Policy.
| Carrier | Contravention | Date of Issuance | Penalty |
|---|---|---|---|
| Air India Limited |
(A) On or about May 2, 2023, Air India Limited did not set out an air transportation charge ("Carrier Imposed Surcharges (YQ)") under the heading "Air Transportation Charges" in the booking system found on the web site airindia.in/, thereby contravening subsection 28(3) of the Air Passenger Protection Regulations. (B) On or about May 2, 2023, Air India Limited, in an advertisement on airindia.in/, interfered with the ability of anyone to determine the total price for an optional incidental service by listing the cost of "Upfront Upgrades for International Flights" in USD, thereby contravening section 29 of the Air Passenger Protection Regulations. |
2023-05-31 |
Monetary penalty $1,100 |
| Canada Jetlines Operations Ltd. |
(1) On or about May 17, 2023, Canada Jetlines Operations Ltd. failed to make available, in simple, clear and concise language, on a digital platform that Canada Jetlines Operations Ltd. uses to sell tickets (http://www.jetlines.com/), the terms and conditions referred to in paragraph 5(1)(a) of the Air Passenger Protection Regulations, thereby contravening subsection 5(2) of those Regulations. (2) On or about May 17, 2023, Canada Jetlines Operations Ltd. failed to provide, in simple, clear and concise language, on a digital platform that Canada Jetlines Operations Ltd. uses to sell tickets (http://www.jetlines.com/), information on the treatment of passengers and minimum compensation owed by the carrier and the recourse against the carrier available to passengers, including their recourse to the Agency, thereby contravening subsection 5(3) of the Air Passenger Protection Regulations. (3) On or about May 17, 2023, Canada Jetlines Operations Ltd. failed to make available the prescribed notice pursuant to subsection 5(5) of the Air Passenger Protection Regulations, on a digital platform that Canada Jetlines Operations Ltd. uses to sell tickets (http://www.jetlines.com/), thereby contravening that subsection of the Regulations. |
2023-05-24 |
Monetary penalty $7,500 |
| American Airlines Inc. |
(A) On or about January 18, 2023, American Airlines Inc., advertised the price of an air service on the website www.aa.com without including in the advertisement the total price for each optional incidental service offered for which a fee or charge is payable, thereby contravening paragraph 28(1)(e) of the APPR. (B) On or about January 18, 2023, American Airlines Inc. advertised the price of an air service on the website www.aa.com without setting out all third party charges under the heading “Taxes, Fees and Charges”, thereby contravening subsection 28(2) of the APPR. |
2023-05-17 |
Monetary penalty $1,100 |
| Flair Airlines Ltd. |
(A) On or about March 12, 2023, at Vancouver International Airport (CYVR), Flair Airlines Ltd. failed to provide the passengers, by means of an audible announcement, the reason for the delay for flight number F8264, thereby contravening subsection 13(4) of the Air Passenger Protection Regulations. |
2023-05-16 |
Monetary penalty $2,500 |
| WestJet |
(A) On or about March 11, 2023, at Vancouver International Airport (CYVR), WestJet failed to provide the passengers, by means of an audible announcement, the reason for the delay for flight number WS1790, thereby contravening subsection 13(4) of the Air Passenger Protection Regulations. |
2023-05-16 |
Monetary penalty $5,000 |
| Skyservice Business Aviation Inc. |
(1) On or about May 26, 2022, Skyservice Business Aviation Inc. operated an international passenger charter, using an aircraft bearing registration C-GWFM from Toronto, Ontario (YYZ) to Nice, France (NCE) without first obtaining the required charter permit, in the absence of prior written notification to the Agency, thereby contravening section 21 of the Air Transportation Regulations. (2) On or about May 29, 2022, Skyservice Business Aviation Inc. operated an international passenger charter, using an aircraft bearing registration C-GJFG from Toronto, Ontario (YYZ) to San Jose, Costa Rica (SJO) without first obtaining the required charter permit, in the absence of prior written notification to the Agency, thereby contravening section 21 of the Air Transportation Regulations. (3) On or about May 30, 2022, Skyservice Business Aviation Inc. operated an international passenger charter, using an aircraft bearing registration C-GJFG from Nassau, Bahamas (NAS) to Montreal, Quebec (YUL) without first obtaining the required charter permit, in the absence of prior written notification to the Agency, thereby contravening section 21 of the Air Transportation Regulations. (4) On or about June 7, 2022, Skyservice Business Aviation Inc. operated an international passenger charter, using an aircraft bearing registration C-GJFG from San Jose, Costa Rica (SJO) to Toronto, Ontario (YYZ) without first obtaining the required charter permit, in the absence of prior written notification to the Agency, thereby contravening section 21 of the Air Transportation Regulations. (5) On or about October 20, 2022, Skyservice Business Aviation Inc. operated an international passenger charter, using an aircraft bearing registration C-GSMR from Toronto, Ontario (YYZ) to Nassau, Bahamas (NAS) without first obtaining the required charter permit, in the absence of prior written notification to the Agency, thereby contravening section 21 of the Air Transportation Regulations. (6) On or about October 23, 2022, Skyservice Business Aviation Inc. operated an international passenger charter, using an aircraft bearing registration C-GSMR from Nassau, Bahamas (NAS) to Toronto, Ontario (YYZ) without first obtaining the required charter permit, in the absence of prior written notification to the Agency, thereby contravening section 21 of the Air Transportation Regulations. |
2023-05-12 |
Monetary penalty $30,000 |
| Elite Air, Inc. |
(A) On or about December 30, 2022, Elite Air, Inc. operated an air service using a Gulfstream V type aircraft bearing registration N529RE from Orlando, Florida USA (MCO) to Toronto, Ontario CA (YYZ), without holding a Canadian aviation document thereby contravening secion57(b) of the Canada Transportation Act. (B) On or about December 31, 2022, Elite Air, Inc. operated an air service using a Gulfstream V type aircraft bearing registration N529RE from Toronto, Ontario CA (YYZ) to Orlando, Florida USA (MCO), without holding a Canadian aviation document thereby contravening subsection 57(b) of the Canada Transportation Act. (C) On or about January 7, 2023, Elite Air, Inc. operated an air service using a Gulfstream V type aircraft bearing registration N529RE from Orlando, Florida USA (MCO) to Toronto, Ontario CA (YYZ), without holding a Canadian aviation document thereby contravening subsection 57(b) of the Canada Transportation Act. |
2023-05-08 |
Monetary penalty $13,500 |
| Air Canada |
(A) On or about March 19, 2023, at Vancouver International Airport (CYVR), Air Canada failed to provide the passengers, by means of an audible announcement, the reason for the delay for flight number AC306, thereby contravening subsection 13(4) of the Air Passenger Protection Regulations. |
2023-05-04 |
Monetary penalty $6,000 |
| American Airlines Inc. |
(1) On or about February 24, 2023, American Airlines, Inc. failed to provide passenger (MZBXUX), affected by the delay of flight AA4550 scheduled to depart on February 24, 2023, the reason for the delay using the available communication method for which he had indicated a preference, including a method that is compatible with adaptive technologies intended to assist persons with disabilities, most specifically an email, thereby contravening subsection 13(5) of the Air Passenger Protection Regulations. |
2023-05-01 |
Monetary penalty $2,250 |
| Flair Airlines Ltd. |
(1) On or about October 1, 2022, Flair Airlines Ltd. accepted for carriage and damaged the electric wheelchair of a passenger, and failed to, without charge, immediately provide the passenger with a suitable temporary replacement at the person’s destination, thereby contravening subsection 155(1) of the Air Transportation Regulations. (2) On or about October 1, 2022, Flair Airlines Ltd. accepted for carriage and damaged an electric wheelchair of a passenger that could be repaired promptly and adequately, and failed to forthwith arrange for the prompt and adequate repair of the reparable aid, at the carrier's expense, thereby contravening subsection 155(2) of the Air Transportation Regulations. |
2023-04-18 |
Monetary penalty $82,500 |