Enforcement actions taken by the CTA’s enforcement officers
Statistics
| 2022-2023 (year to date) | 2021-2022 | 2020-2021 | 2019-2020 | 2018-2019 | |
|---|---|---|---|---|---|
| Notice of Violation - with Administrative Monetary PenaltyNote 1 | 1 | 11 | 6 | 12 | 16 |
| Notice of Violation – with Warning Note 2 | 0 | 0 | 2 | 0 | N/A |
| Total number of violations found Note 1Note 3 | 8 | 831 | 23 | 134 | 49 |
| Cautionary Notice Note 4 | 0 | 56 | 49 | 7 | N/A |
| Formal warnings – discontinued Note 5 | N/A | N/A | N/A | 9 | 63 |
| Total amount of Administrative Monetary Penalties Note 1Note 3 | $20,000 | $253,975 | $54,500 | $504,500 | $180,000 |
List of enforcement actions
This list below includes Notices of Violations issued by enforcement officers. Learn more about types of enforcement actions and contraventions.
| Carrier | Contravention | Date of Issuance | Penalty |
|---|---|---|---|
| WestJet |
(A) On or about January 06, 2022, WestJet failed to provide the reason for the delay, cancellation, or denial of boarding to affected passengers (VZRVNP) thereby contravening paragraph 13(1)a of the Air Passenger Protection Regulations. (B) On or about December 31, 2021, WestJet failed to provide the reason for the delay, cancellation, or denial of boarding to affected passengers (DNMZBO) thereby contravening paragraph 13(1)a of the Air Passenger Protection Regulations. (C) On or about January 09, 2022, WestJet failed to provide the reason for the delay, cancellation, or denial of boarding to affected passengers (SWDSYE) thereby contravening paragraph 13(1)a of the Air Passenger Protection Regulations. (D) On or about January 08, 2022, WestJet failed to provide the reason for the delay, cancellation, or denial of boarding to affected passengers (QQOSEB) thereby contravening paragraph 13(1)a of the Air Passenger Protection Regulations. (E) On or about January 09, 2022, WestJet failed to provide the reason for the delay, cancellation, or denial of boarding to affected passengers (FEIRAL) thereby contravening paragraph 13(1)a of the Air Passenger Protection Regulations. (F) On or about December 31, 2022, WestJet failed to provide the reason for the delay, cancellation, or denial of boarding to affected passengers (GHWIFS) thereby contravening paragraph 13(1)a of the Air Passenger Protection Regulations. (G) On or about December 31, 2021, WestJet failed to provide the reason for the delay, cancellation, or denial of boarding to affected passengers (APIDDX) thereby contravening paragraph 13(1)a of the Air Passenger Protection Regulations. (H) On or about January 06, 2022, WestJet failed to provide the reason for the delay, cancellation, or denial of boarding to affected passengers (XRGPYM) thereby contravening paragraph 13(1)a of the Air Passenger Protection Regulations. |
2022-04-11 |
Monetary penalty $20,000 |
| Partner Jet Inc. |
(A) On or about April 26, 2021, Partner Jet Inc. operated an international passenger charter without first obtaining the required charter permit or instead providing prior written notification to the Agency, thereby contravening section 21 of the Air Transportation Regulations. |
2022-03-30 |
Monetary penalty $1,000 |
| Chartright Air Inc |
(A) On or about November 15, 2021, Chartright Air Inc. operated an international passenger charter, using an aircraft bearing registration C-FFBE from Toronto, Ontario (CYYZ) to Providenciales, Turks and Caicos (MBPV) without first obtaining the required charter permit or instead providing prior written notification to the Agency, thereby contravening section 21 of the Air Transportation Regulations. (B) On or about November 19, 2021, Chartright Air Inc. operated an international passenger charter, using an aircraft bearing registration C-FGCV from Hamilton, Bermuda (TXKF) to Toronto, Canada (CYYZ) without first obtaining the required charter permit or instead providing prior written notification to the Agency, thereby contravening section 21 of the Air Transportation Regulations. (C) On or about November 26, 2021, Chartright Air Inc. operated an international passenger charter, using an aircraft bearing registration C-GWPB from Toronto, Canada (CYYZ) to Grand Cayman, Cayman Islands (MWCR) without first obtaining the required charter permit or instead providing prior written notification to the Agency, thereby contravening section 21 of the Air Transportation Regulations. (D) On or about November 26, 2021, Chartright Air Inc. operated an international passenger charter, using an aircraft bearing registration C-GWPB from Grand Cayman, Cayman Islands (MWCR) to Toronto, Canada (CYYZ) without first obtaining the required charter permit or instead providing prior written notification to the Agency, thereby contravening section 21 of the Air Transportation Regulations. |
2022-03-29 |
Monetary penalty $4,000 |
| Qatar Airways Group |
(A) On or about January 28, 2022, Qatar Airways Group (Q.C.S.C.) advertised the price of an air service on the website www.qatarairways.com without setting out all third party charges under the heading “Taxes, Fees and Charges”, thereby contravening subsection 28(2) of the APPR. (B) On or about January 28, 2022, Qatar Airways Group (Q.C.S.C.) made reference to an air transportation charge in an advertisement on the website www.qatarairways.com without setting the charge out under the heading “Air Transportation Charges”, thereby contravening subsection 28(3) of the APPR. (C) On or about January 28, 2022, Qatar Airways Group (Q.C.S.C.) provided information in an advertisement in a manner that could interfere with the ability of anyone to readily determine the total price that must be paid for an optional incidental service on the website www.qatarairways.com, thereby contravening section 29 of the APPR. |
2022-03-01 |
Monetary penalty $2,000 |
| Rider Express Transportation Corp. |
(A) On or about November 10, 2021, Rider Express Transportation Corp. did not have published on its website a list of the routes on which each type of buses are operated, thereby contravening a requirement imposed by the Agency in Decision No. 26-AT-MV-2021, which was issued pursuant to subsection 172(2) of the Canada Transportation Act. (B) On or about November 24, 2021, Rider Express Transportation Corp. failed to provide reasonable assistance at the request of an enforcement officer, thereby contravening subsection 178(5) of the Canada Transportation Act. |
2022-03-01 |
Monetary penalty $11,250 |
| Swoop Inc. |
(A) On or about November 26, 2021 Swoop Inc. advertised the price of an air service on the website flyswoop.com without including in the advertisement the total price that must be paid to the advertiser to obtain the air service, thereby contravening paragraph 28(1)(a) of the APPR. |
2021-12-23 |
Monetary penalty $2,750 |
| British Airways Plc |
(A) On or about November 30, 2021, British Airways Plc advertised the price of an air service on the website britishairways.com without setting out all third party charges under the heading “Taxes, Fees and Charges”, thereby contravening subsection 28(2) of the Air Passenger Protection Regulations (APPR). (B) On or about November 30, 2021, British Airways Plc made reference to an air transportation charge in an advertisement on the website britishairways.com without setting the charge out under the heading “Air Transportation Charges”, thereby contravening subsection 28(3) of the APPR. |
2021-12-13 |
Monetary penalty $6,500 |
| Cascadia Airways Inc. |
(A) On or about September 2, 2021, Cascadia Airways Inc. advertised the price of an air service on the website cascadiaair.com without including in the advertisement the total price that must be paid to the advertiser to obtain the air service, thereby contravening paragraph 28(1)(a) of the Air Passenger Protection Regulations (APPR). (B) On or about September 2, 2021, Cascadia Airways Inc. advertised the price of an air service on the website cascadiaair.com without including in the advertisement the point of origin and point of destination of the service, thereby contravening paragraph 28(1)(b) of the APPR. (C) On or about September 10, 2021, Cascadia Airways Inc. advertised the price of an air service on the website cascadiaair.com without including in the advertisement the total price or range of total prices for an optional incidental service, thereby contravening paragraph 28(1)(e) of the APPR. (D) On or about September 10, 2021, Cascadia Airways Inc. advertised the price of an air service on the website cascadiaair.com without setting out all third party charges under the heading “Taxes, Fees and Charges”, thereby contravening subsection 28(2) of the APPR. (E) On or about September 10, 2021, Cascadia Airways Inc. made reference to an air transportation charge in an advertisement on the website cascadiaair.com without setting the charge out under the heading “Air Transportation Charges”, thereby contravening subsection 28(3) of the APPR. |
2021-11-26 |
Monetary penalty $5,750 |
| Cottage Air Inc. |
(A) On or about April 19, 2021, Cottage Air Inc. sold, caused to be sold or publicly offered for sale in Canada an air service without holding a licence issued under Part II of the Canada Transportation Act thereby contravening section 59 of the Canada Transportation Act. |
2021-09-09 |
Monetary penalty $2,000 |
| Skyservice Business Aviation Inc. |
Note : this Notice of Violation was amended on July 16, 2021. (1) On or about October 12, 2020, Skyservice Business Aviation Inc. operated an international passenger charter, using an aircraft bearing registration C-GJFG from Toronto, Ontario (YYZ) to Grand Cayman, Cayman Islands (GCM) without first obtaining the required charter permit, in the absence of prior written notification to the Agency, thereby contravening section 21 of the Air Transportation Regulations. (2) On or about October 12, 2020, Skyservice Business Aviation Inc. operated an international passenger charter, using an aircraft bearing registration C-GJFG from Grand Cayman, Cayman Islands (GCM) to Toronto, Ontario (YYZ) without first obtaining the required charter permit, in the absence of prior written notification to the Agency, thereby contravening section 21 of the Air Transportation Regulations. (3) On or about October 15, 2020, Skyservice Business Aviation Inc. operated an international passenger charter, using an aircraft bearing registration C-FDOL from Montreal, Quebec (YUL) to Cali, Columbia (CLO) without first obtaining the required charter permit, in the absence of prior written notification to the Agency, thereby contravening section 21 of the Air Transportation Regulations. (4) On or about November 07, 2020, Skyservice Business Aviation Inc. operated an international passenger charter, using an aircraft bearing registration C-GWFM from London (LTN) to Toronto, Ontario (YYZ) without first obtaining the required charter permit, in the absence of prior written notification to the Agency, thereby contravening section 21 of the Air Transportation Regulations. (5) On or about November 25, 2020, Skyservice Business Aviation Inc. operated an international passenger charter, using an aircraft bearing registration C-GRPF from Toronto, Ontario (YYZ) to Comayagua, Honduras (XPL) without first obtaining the required charter permit, in the absence of prior written notification to the Agency, thereby contravening section 21 of the Air Transportation Regulations. (6) On or about November 26, 2020, Skyservice Business Aviation Inc. operated an international passenger charter, using an aircraft bearing registration C-GRBA from Montreal, Quebec (YUL) to Philipsburg, Saint Maarten (SXM) without first obtaining the required charter permit, in the absence of prior written notification to the Agency, thereby contravening section 21 of the Air Transportation Regulations. |
2021-07-08 |
Monetary penalty $9,000 |