Notices of Violations issued by CTA's enforcement officers
Statistics
| 2026-2027 (year to date) | 2025-2026 | 2024-2025 | 2023-2024 | 2022-2023 | |
|---|---|---|---|---|---|
| Notice of Violation – with Administrative Monetary PenaltyNote 1 | 15 | 37 | 52 | 74 | 33 |
| Notice of Violation – with Warning Note 2 | 0 | 0 | 0 | 0 | |
| Total amount of Administrative Monetary Penalties Note 1 | $354,750 | $1,429,350 | $1,586,610 | $1,233,430 | $725,380 |
List of Notices of Violations
This list below includes Notices of Violations issued by enforcement officers. Learn more about types of enforcement actions and contraventions.
Consistent with statutory provisions and best practices, the Agency undertakes to publish on its website the results of its formal enforcement actions at the time of the issuance of a Notice of Violation. More detailed information can be found in the CTA's Compliance and Enforcement Policy.
Download all notices | Regulated entity | Contravention | Date of Issuance | Penalty |
|---|---|---|---|
| JetBlue Airways Corporation |
Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), the undersigned enforcement officer has issued this notice of violation believing JetBlue Airways Corporation has committed the following 40 violations, on or about April 30, 2025, following a flight cancellation (B6 1828 or B6 1831) for reasons within the carrier’s control, JetBlue Airways Corporation, a large carrier, failed to provide affected passengers, free of charge, with alternate travel arrangements, consisting of a confirmed reservation on a flight operated by JetBlue Airways Corporation, a carrier with which it has a commercial agreement, or any other carrier, as required by subparagraphs 17(1)(a)(i), 17(1)(a)(ii), and 17(1)(a)(iii) of the Air Passenger Protection Regulations, thereby contravening those provisions. |
2026-09-22 |
Monetary penalty $80,000 |
| WestJet |
On or about November 18, 2025, at Edmonton International Airport (CYEG), WestJet failed to provide the passengers, by means of an audible announcement, the reason for the delay for flight number WS1420, thereby contravening subsection 13(4) of the Air Passenger Protection Regulations. |
2026-08-25 |
Monetary penalty $22,500 |
| Delta Air Lines, Inc. |
On or about January 6, 2026, Delta Air Lines, Inc. failed to provide a passenger affected by the delay of flight DL2483, scheduled to depart on January 6, 2026, the reason for the delay, the compensation to which they may be entitled for the inconvenience, the standards of treatment for passenger, and the recourse available against the carrier, including their recourse to the Agency, using the available communication method for which they had indicated a preference, including a method that is compatible with adaptive technologies intended to assist persons with disabilities, thereby contravening subsection 13(5) of the Air Passenger Protection Regulations. |
2026-08-14 |
Monetary penalty $11,000 |
| Air Liaison Inc. |
Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), the undersigned enforcement officer has issued this notice of violation believing Air Liaison Inc. has committed the following 10 violations, they did not provide passengers with the minimum compensation referred to in subsection 19(1) or 19(2) of the Air Passenger Protection Regulations (APPR) or an explanation as to why compensation is not payable, within 30 days after the day on which it received the passenger's request, thereby contravening subsection 19(4) of the APPR. These violations occurred between February 14, 2025, and January 23, 2026 Between July 2 and 3, 2025, Air Liaison Inc. failed to provide to a passenger, affected by delays and the cancellation of flight DU101 scheduled on July 3rd, 2025, the information referred to in subsection 13(1) of the Air Passenger Protection Regulations (APPR) using the available communication method for which he indicated a preference, including a method that is compatible with adaptative technologies intended to assist persons with disabilities, thereby contravening subsection 13(5)of the APPR. |
2026-08-07 |
Monetary penalty $32,500 |
| Delta Air Lines, Inc. |
On or about December 23, 2025, at Toronto International Airport (YYZ), Delta Air Lines, Inc. failed to provide the passengers, by means of an audible announcement, the reason for the delay for flight number DL4881, thereby contravening subsection 13(4) of the Air Passenger Protection Regulations. |
2026-07-13 |
Monetary penalty $5,000 |
| Fly Alliance, Inc. carrying on business as Fly Alliance |
(A) On or about December 13, 2024, Fly Alliance, Inc. carrying on business as Fly Alliance operated an international passenger charter flight from Toronto, Canada (CYYZ), to The Valley, Anguilla (TQPF), using a Gulfstream-type aircraft bearing registration N129NS. This flight was not authorized by the terms and conditions to which its licence is subject, thereby contravening subsection 74(2) of the Canada Transportation Act. (B) On or about January 18, 2025, Fly Alliance, Inc. carrying on business as Fly Alliance operated an international passenger charter flight from Nassau, Bahamas (MYNN), to Montreal, Canada (CYUL), using a Citation-type aircraft bearing registration N504WG. This flight was not authorized by the terms and conditions to which its licence is subject, thereby contravening subsection 74(2) of the Canada Transportation Act. (C) On or about March 6, 2025, Fly Alliance, Inc. carrying on business as Fly Alliance operated an international passenger charter flight from Toronto, Canada (CYYZ), to Basseterre, Saint-Kitts-and-Nevis (TKPK), using a Gulfstream-type aircraft bearing registration N444QC. This flight was not authorized by the terms and conditions to which its licence is subject, thereby contravening subsection 74(2) of the Canada Transportation Act. (D) On or about March 16, 2025, Fly Alliance, Inc. carrying on business as Fly Alliance operated an international passenger charter flight from Nassau, Bahamas (MYNN), to Hamilton, Canada (CYHM), using a Gulfstream-type aircraft bearing registration N444QC. This flight was not authorized by the terms and conditions to which its licence is subject, thereby contravening subsection 74(2) of the Canada Transportation Act. (E) On or about April 19, 2025, Fly Alliance, Inc. carrying on business as Fly Alliance operated an international passenger charter flight from Nassau, Bahamas (MYNN), to Montreal, Canada (CYUL), using a Citation-type aircraft bearing registration N518KB. This flight was not authorized by the terms and conditions to which its licence is subject, thereby contravening subsection 74(2) of the Canada Transportation Act. |
2026-06-23 |
Monetary penalty $8,750 |
| Aer Lingus Limited |
(A) Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), the undersigned enforcement officer has issued this notice of violation believing Aer Lingus Limited has committed the following 2 violations, failed to make available, in simple, clear and concise language, on a document on which the itinerary of passengers appears, the terms and conditions referred to in subsection 5(1) of the Air Passenger Protection Regulations (APPR), thereby contravening subsection 5(2) of the APPR. (B) Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), the undersigned enforcement officer has issued this notice of violation believing Aer Lingus Limited has committed the following 2 violations, failed to provide, in simple, clear and concise language, on a document on which the itinerary of passengers appears, information on the treatment of passengers and minimum compensation owed by the carrier and the recourse against the carrier available to passengers, including their recourse to the Agency, thereby contravening subsection 5(3) of the Air Passenger Protection Regulations. (C) Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), the undersigned enforcement officer has issued this notice of violation believing Aer Lingus Limited has committed the following 2 violations, failed to make available the prescribed notice pursuant to subsection 5(5) of the Air Passenger Protection Regulations (APPR), on a document on which the itinerary of passengers appears, thereby contravening that subsection of the APPR. These violations occurred between July 26, 2024, and November 17, 2024. |
2026-06-16 |
Monetary penalty $9,600 |
| Flair Airlines Ltd. |
On or about October 9, 2025, at Edmonton International Airport (YEG), Flair Airlines Ltd. failed to provide the passengers, by means of an audible announcement, the reason for the delay for flight number F8 821, thereby contravening subsection 13(4) of the Air Passenger Protection Regulations. |
2026-06-05 |
Monetary penalty $20,000 |
| Air India Limited |
On or about October 10, 2025, Air India Limited failed to provide to the passengers, affected by the delay of flight AI188, scheduled to depart on October 10, 2025, the reason for the delay, the compensation to which they may be entitled to for inconvenience, the standards of treatment for passengers, and the recourse available against the carrier, including their recourse to the Agency, using the available communication method for which he had indicated a preference, including a method that is compatible with adaptive technologies intended to assist persons with disabilities, thereby contravening subsection 13(5) of the Air Passenger Protection Regulations. |
2026-06-02 |
Monetary penalty $8,000 |
| Flair Airlines Ltd. |
Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), the undersigned enforcement officer has issued this notice of violation believing Flair Airlines Ltd., Inc. has committed the following 14 violations, did not provide passengers with the minimum compensation referred to in subsection 19(1) or 19(2) of the Air Passenger Protection Regulations or an explanation as to why compensation is not payable, within 30 days after the day on which it received the passenger's request, thereby contravening subsection 19(4) of those regulations. These violations occurred between March 13, 2025, and October 5, 2025. |
2026-05-29 |
Monetary penalty $35,000 |