Enforcement actions taken by the CTA’s enforcement officers
Statistics
| 2022-2023 (year to date) | 2021-2022 | 2020-2021 | 2019-2020 | 2018-2019 | |
|---|---|---|---|---|---|
| Notice of Violation - with Administrative Monetary PenaltyNote 1 | 23 | 11 | 6 | 12 | 16 |
| Notice of Violation – with Warning Note 2 | 0 | 0 | 2 | 0 | N/A |
| Total number of violations found Note 1 Note 3 | 441 | 831 | 23 | 134 | 49 |
| Cautionary Notice Note 4 | 9 | 56 | 49 | 7 | N/A |
| Formal warnings – discontinued Note 5 | N/A | N/A | N/A | 9 | 63 |
| Total amount of Administrative Monetary Penalties Note 1 Note 3 | $255,730 | $253,975 | $54,500 | $504,500 | $180,000 |
List of enforcement actions
This list below includes Notices of Violations issued by enforcement officers. Learn more about types of enforcement actions and contraventions.
| Carrier | Contravention | Date of Issuance | Penalty |
|---|---|---|---|
| 9736140 Canada Inc. |
Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 as amended (CTA), the undersigned Enforcement Officer has issued this notice of violation, believing 9736140 Canada Inc., has committed 22 violations of not providing the prescribed compensation requested by a passenger or an explanation as to why compensation is not payable, within 30 days after the day on which it received the request, thereby contravening subsection 19(4) of the Air Passenger Protection Regulations. |
2023-02-03 |
Monetary penalty $4,840 |
| Porter Airlines (Canada) Limited |
(A) On or about January 23, 2023, Porter Airlines (Canada) Limited advertised the price of an air service on their Facebook page without including the total price that must be paid to the advertiser to obtain the air service, thereby contravening paragraph 28(1)(a) of the Air Passenger Protection Regulations (APPR). (B) On or about January 23, 2023, Porter Airlines (Canada) Limited advertised the price of an air service on their Instagram page without including the total price that must be paid to the advertiser to obtain the air service, thereby contravening paragraph 28(1)(a) of the Air Passenger Protection Regulations (APPR). (C) On or about January 23, 2023, Porter Airlines (Canada) Limited advertised the price of an air service on their Twitter page without including the total price that must be paid to the advertiser to obtain the air service, thereby contravening paragraph 28(1)(a) of the Air Passenger Protection Regulations (APPR). (D) On or about January 23, 2023, Porter Airlines (Canada) Limited advertised the price of an air service on their Twitter page without including the point of origin and point of destination of the service and whether the service is one-way or round-trip, thereby contravening paragraph 28(1)(b) of the Air Passenger Protection Regulations (APPR). |
2023-02-03 |
Monetary penalty $11,000 |
| 1263343 Alberta Inc. |
(A) On or about January 24, 2023, 1263343 Alberta Inc. advertised the price of an air service in a marketing email sent by noreply@lynxair.com without including the total price that must be paid to the advertiser to obtain the air service, thereby contravening paragraph 28(1)(a) of the Air Passenger Protection Regulations (APPR). (B) On or about January 31, 2023, 1263343 Alberta Inc. advertised the price of an air service in a marketing email sent by noreply@lynxair.com without including the total price that must be paid to the advertiser to obtain the air service, thereby contravening paragraph 28(1)(a) of the Air Passenger Protection Regulations (APPR). (C) On or about January 24, 2023, 1263343 Alberta Inc. advertised the price of an air service in a marketing email sent by noreply@lynxair.com without including the point of origin and point of destination of the service and whether the service is one-way or round-trip, thereby contravening paragraph 28(1)(b) of the Air Passenger Protection Regulations (APPR). (D) On or about January 31, 2023, 1263343 Alberta Inc. advertised the price of an air service in a marketing email sent by noreply@lynxair.com without including the point of origin and point of destination of the service and whether the service is one-way or round-trip, thereby contravening paragraph 28(1)(b) of the Air Passenger Protection Regulations (APPR). |
2023-02-03 |
Monetary penalty $11,000 |
| Swoop Inc |
Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), the undersigned enforcement officer has issued this notice of violation believing Swoop Inc. has 61 violations of not providing the prescribed compensation requested by a passenger or an explanation as to why compensation is not payable, within 30 days after the day on which it received the request, contrary to 19(4) of the Air Passenger Protection Regulations, SOR/2019-150 (APPR). |
2023-02-02 |
Monetary penalty $14,640 |
| Flair Airlines Ltd. |
Pursuant to section 180 of the Canada Transportation Act, S.C., 1996, c. 10, as amended (CTA), the undersigned Enforcement Officer has issued this notice of violation believing Flair Airlines Ltd. committed 40 violations of not providing the minimum compensation of $500 to a passenger who arrived at their destination nine or more hours after the original flight time for reasons within the carriers control, and who was informed of the flight delay fourteen (14) days or less before the departure time on their original ticket, thereby contravening subparagraph 19(1)(b)(iii) of the Air Passenger Protection Regulations (APPR). |
2023-01-27 |
Monetary penalty $39,000 |
| Air Liaison Inc. |
(A) On or about January 28, 2022, Air Liaison Inc. advertised the price of an air service on their Facebook page without including the total price that must be paid to the advertiser to obtain the air service, thereby contravening paragraph 28(1)(a) of the Air Passenger Protection Regulations (APPR). (B) On or about January 28, 2022, Air Liaison Inc. advertised the price of an air service on their Instagram page without including the total price that must be paid to the advertiser to obtain the air service, thereby contravening paragraph 28(1)(a) of the Air Passenger Protection Regulations (APPR). |
2023-01-23 |
Monetary penalty $5,500 |
| Air Canada |
Pursuant to section 180 of the Canada Transportation Act, S.C., 1996, c. 10, as amended (CTA), the undersigned Enforcement Officer has issued this notice of violation believing Air Canada committed 67 violations of not providing, within 30 days after the day on which it received the request, the prescribed compensation requested or an explanation as to why compensation is not payable, contrary to ss. 19(4) of the Air Passenger Protection Regulations. |
2022-12-22 |
Monetary penalty $13,400 |
| Executive Jet Management, Inc |
(A) On or about April 20, 2022, Executive Jet Management, Inc., a non-Canadian air carrier, operated a non-scheduled international service pursuant to paragraph 5(3)(b) of the Air Transportation Regulations (ATR) using an aircraft bearing registration N881FS from West Palm Beach, Florida, USA (PBI) to Montreal, Canada (YUL) without first filing with the Agency, in respect of the service to be provided or being provided, a valid certificate of insurance in the prescribed form set out in Schedule I of the ATR, thereby contravening subsection 8(1) of the ATR. |
2022-12-14 |
Monetary penalty $1,000 |
| Flair Airlines Ltd. |
Pursuant to section 180 of the Canada Transportation Act, S.C., 1996, c. 10, as amended (CTA), the undersigned Enforcement Officer has issued this notice of violation believing Flair Airlines Ltd. committed 140 violations of not providing, within 30 days after the day on which it received the request, the prescribed compensation requested or an explanation as to why compensation is not payable, contrary to ss. 19(4) of the Air Passenger Protection Regulations. |
2022-11-25 |
Monetary penalty $28,000 |
| WestJet |
(1) On or about January 18, 2022, WestJet did not provide the prescribed compensation requested by passenger (SVMEME) or an explanation as to why compensation is not payable, within 30 days after the day on which it received the request, thereby contravening subsection 19(4) of the Air Passenger Protection Regulations. ($200) (2) On or about January 19, 2022, WestJet did not provide the prescribed compensation requested by passenger (SVMEME) or an explanation as to why compensation is not payable, within 30 days after the day on which it received the request, thereby contravening subsection 19(4) of the Air Passenger Protection Regulations. ($200) (3) On or about January 19, 2022, WestJet did not provide the prescribed compensation requested by passenger (SVMEME) or an explanation as to why compensation is not payable, within 30 days after the day on which it received the request, thereby contravening subsection 19(4) of the Air Passenger Protection Regulations. ($200) (4) On or about January 18, 2022, WestJet did not provide the prescribed compensation requested by passenger (JPKAFU) or an explanation as to why compensation is not payable, within 30 days after the day on which it received the request, thereby contravening subsection 19(4) of the Air Passenger Protection Regulations. ($200) (5) On or about January 18, 2022, WestJet did not provide the prescribed compensation requested by passenger (JPKAFU) or an explanation as to why compensation is not payable, within 30 days after the day on which it received the request, thereby contravening subsection 19(4) of the Air Passenger Protection Regulations. ($200) (6) On or about January 18, 2022, WestJet did not provide the prescribed compensation requested by passenger (JPKAFU) or an explanation as to why compensation is not payable, within 30 days after the day on which it received the request, thereby contravening subsection 19(4) of the Air Passenger Protection Regulations. ($200) (7) On or about January 22, 2022, WestJet did not provide the prescribed compensation requested by passenger (GAOYCH) or an explanation as to why compensation is not payable, within 30 days after the day on which it received the request, thereby contravening subsection 19(4) of the Air Passenger Protection Regulations. ($200) (8) On or about January 22, 2022, WestJet did not provide the prescribed compensation requested by passenger (GAOYCH) or an explanation as to why compensation is not payable, within 30 days after the day on which it received the request, thereby contravening subsection 19(4) of the Air Passenger Protection Regulations. ($200) (9) On or about January 22, 2022, WestJet did not provide the prescribed compensation requested by passenger (GARCAS) or an explanation as to why compensation is not payable, within 30 days after the day on which it received the request, thereby contravening subsection 19(4) of the Air Passenger Protection Regulations. ($200) (10) On or about January 22, 2022, WestJet did not provide the prescribed compensation requested by passenger (GARCAS) or an explanation as to why compensation is not payable, within 30 days after the day on which it received the request, thereby contravening subsection 19(4) of the Air Passenger Protection Regulations. ($200) (11) On or about January 25, 2022, WestJet did not provide the prescribed compensation requested by passenger (WJPHDK) or an explanation as to why compensation is not payable, within 30 days after the day on which it received the request, thereby contravening subsection 19(4) of the Air Passenger Protection Regulations. ($200) (12) On or about January 25, 2022, WestJet did not provide the prescribed compensation requested by passenger ( WJPHDK) or an explanation as to why compensation is not payable, within 30 days after the day on which it received the request, thereby contravening subsection 19(4) of the Air Passenger Protection Regulations. ($200) (13) On or about January 25, 2022, WestJet did not provide the prescribed compensation requested by passenger (WJPHDK) or an explanation as to why compensation is not payable, within 30 days after the day on which it received the request, thereby contravening subsection 19(4) of the Air Passenger Protection Regulations. ($200) (14) On or about January 25, 2022, WestJet did not provide the prescribed compensation requested by passenger WJPHDK) or an explanation as to why compensation is not payable, within 30 days after the day on which it received the request, thereby contravening subsection 19(4) of the Air Passenger Protection Regulations. ($200) (15) On or about January 21, 2022, WestJet did not provide the prescribed compensation requested by passenger (HBYEOW) or an explanation as to why compensation is not payable, within 30 days after the day on which it received the request, thereby contravening subsection 19(4) of the Air Passenger Protection Regulations. ($200) (16) On or about January 21, 2022, WestJet did not provide the prescribed compensation requested by passenger (HBYEOW) or an explanation as to why compensation is not payable, within 30 days after the day on which it received the request, thereby contravening subsection 19(4) of the Air Passenger Protection Regulations. ($200) (17) On or about January 22, 2022, WestJet did not provide the prescribed compensation requested by passenger (MPWLJU) or an explanation as to why compensation is not payable, within 30 days after the day on which it received the request, thereby contravening subsection 19(4) of the Air Passenger Protection Regulations. ($200) (18) On or about January 23, 2022, WestJet did not provide the prescribed compensation requested by passenger (AHNXZC) or an explanation as to why compensation is not payable, within 30 days after the day on which it received the request, thereby contravening subsection 19(4) of the Air Passenger Protection Regulations. ($200) (19) On or about January 25, 2022, WestJet did not provide the prescribed compensation requested by passenger (REJTPY) or an explanation as to why compensation is not payable, within 30 days after the day on which it received the request, thereby contravening subsection 19(4) of the Air Passenger Protection Regulations. ($200) (20) On or about January 23, 2022, WestJet did not provide the prescribed compensation requested by passenger (FCTBQF) or an explanation as to why compensation is not payable, within 30 days after the day on which it received the request, thereby contravening subsection 19(4) of the Air Passenger Protection Regulations. ($200) (21) On or about January 23, 2022, WestJet did not provide the prescribed compensation requested by passenger (FCTBQF) or an explanation as to why compensation is not payable, within 30 days after the day on which it received the request, thereby contravening subsection 19(4) of the Air Passenger Protection Regulations. ($200) (22) On or about January 23, 2022, WestJet did not provide the prescribed compensation requested by passenger (HBKZPC) or an explanation as to why compensation is not payable, within 30 days after the day on which it received the request, thereby contravening subsection 19(4) of the Air Passenger Protection Regulations. ($200) (23) On or about January 23, 2022, WestJet did not provide the prescribed compensation requested by passenger (HBKZPC) or an explanation as to why compensation is not payable, within 30 days after the day on which it received the request, thereby contravening subsection 19(4) of the Air Passenger Protection Regulations. ($200) (24) On or about January 27, 2022, WestJet did not provide the prescribed compensation requested by passenger (CBHRTM) or an explanation as to why compensation is not payable, within 30 days after the day on which it received the request, thereby contravening subsection 19(4) of the Air Passenger Protection Regulations. ($200) (25) On or about January 26, 2022, WestJet did not provide the prescribed compensation requested by passenger (UGHXQF) or an explanation as to why compensation is not payable, within 30 days after the day on which it received the request, thereby contravening subsection 19(4) of the Air Passenger Protection Regulations. ($200) (26) On or about January 26, 2022, WestJet did not provide the prescribed compensation requested by passenger (UGHXQF) or an explanation as to why compensation is not payable, within 30 days after the day on which it received the request, thereby contravening subsection 19(4) of the Air Passenger Protection Regulations. ($200) (27) On or about January 22, 2022, WestJet did not provide the prescribed compensation requested by passenger (QFBXHS) or an explanation as to why compensation is not payable, within 30 days after the day on which it received the request, thereby contravening subsection 19(4) of the Air Passenger Protection Regulations. ($200) (28) On or about January 22, 2022, WestJet did not provide the prescribed compensation requested by passenger (QFBXHS) or an explanation as to why compensation is not payable, within 30 days after the day on which it received the request, thereby contravening subsection 19(4) of the Air Passenger Protection Regulations. ($200) (29) On or about January 29, 2022, WestJet did not provide the prescribed compensation requested by passenger (YHJWJZ) or an explanation as to why compensation is not payable, within 30 days after the day on which it received the request, thereby contravening subsection 19(4) of the Air Passenger Protection Regulations. ($200) (30) On or about January 27, 2022, WestJet did not provide the prescribed compensation requested by passenger (COLXXM) or an explanation as to why compensation is not payable, within 30 days after the day on which it received the request, thereby contravening subsection 19(4) of the Air Passenger Protection Regulations. ($200) (31) On or about January 27, 2022, WestJet did not provide the prescribed compensation requested by passenger (COLXXM) or an explanation as to why compensation is not payable, within 30 days after the day on which it received the request, thereby contravening subsection 19(4) of the Air Passenger Protection Regulations. ($200) (32) On or about January 27, 2022, WestJet did not provide the prescribed compensation requested by passenger (UUZJOG) or an explanation as to why compensation is not payable, within 30 days after the day on which it received the request, thereby contravening subsection 19(4) of the Air Passenger Protection Regulations. ($200) (33) On or about January 27, 2022, WestJet did not provide the prescribed compensation requested by passenger (UUZJOG) or an explanation as to why compensation is not payable, within 30 days after the day on which it received the request, thereby contravening subsection 19(4) of the Air Passenger Protection Regulations. ($200) (34) On or about January 23, 2022, WestJet did not provide the prescribed compensation requested by passenger (RWRQTX) or an explanation as to why compensation is not payable, within 30 days after the day on which it received the request, thereby contravening subsection 19(4) of the Air Passenger Protection Regulations. ($200) (35) On or about January 23, 2022, WestJet did not provide the prescribed compensation requested by passenger (RWRQTX) or an explanation as to why compensation is not payable, within 30 days after the day on which it received the request, thereby contravening subsection 19(4) of the Air Passenger Protection Regulations. ($200) (36) On or about January 26, 2022, WestJet did not provide the prescribed compensation requested by passenger (CBMRDJ) or an explanation as to why compensation is not payable, within 30 days after the day on which it received the request, thereby contravening subsection 19(4) of the Air Passenger Protection Regulations. ($200) (37) On or about January 29, 2022, WestJet did not provide the prescribed compensation requested by passenger (ZIKYHN) or an explanation as to why compensation is not payable, within 30 days after the day on which it received the request, thereby contravening subsection 19(4) of the Air Passenger Protection Regulations. ($200) (38) On or about January 29, 2022, WestJet did not provide the prescribed compensation requested by passenger (ZIKYHN) or an explanation as to why compensation is not payable, within 30 days after the day on which it received the request, thereby contravening subsection 19(4) of the Air Passenger Protection Regulations. ($200) (39) On or about January 29, 2022, WestJet did not provide the prescribed compensation requested by passenger (GQZYGF) or an explanation as to why compensation is not payable, within 30 days after the day on which it received the request, thereby contravening subsection 19(4) of the Air Passenger Protection Regulations. ($200) (40) On or about January 29, 2022, WestJet did not provide the prescribed compensation requested by passenger (YUXJWW) or an explanation as to why compensation is not payable, within 30 days after the day on which it received the request, thereby contravening subsection 19(4) of the Air Passenger Protection Regulations. ($200) (41) On or about January 29, 2022, WestJet did not provide the prescribed compensation requested by passenger (BSWJIB) or an explanation as to why compensation is not payable, within 30 days after the day on which it received the request, thereby contravening subsection 19(4) of the Air Passenger Protection Regulations. ($200) (42) On or about January 27, 2022, WestJet did not provide the prescribed compensation requested by passenger (ABQJBN) or an explanation as to why compensation is not payable, within 30 days after the day on which it received the request, thereby contravening subsection 19(4) of the Air Passenger Protection Regulations. ($200) (43) On or about January 28, 2022, WestJet did not provide the prescribed compensation requested by passenger (FGYBZY) or an explanation as to why compensation is not payable, within 30 days after the day on which it received the request, thereby contravening subsection 19(4) of the Air Passenger Protection Regulations. ($200) (44) On or about January 27, 2022, WestJet did not provide the prescribed compensation requested by passenger (BBKXOD) or an explanation as to why compensation is not payable, within 30 days after the day on which it received the request, thereby contravening subsection 19(4) of the Air Passenger Protection Regulations. ($200) (45) On or about January 29, 2022, WestJet did not provide the prescribed compensation requested by passenger (QSRQTI) or an explanation as to why compensation is not payable, within 30 days after the day on which it received the request, thereby contravening subsection 19(4) of the Air Passenger Protection Regulations. ($200) (46) On or about January 29, 2022, WestJet did not provide the prescribed compensation requested by passenger (QSRQTI) or an explanation as to why compensation is not payable, within 30 days after the day on which it received the request, thereby contravening subsection 19(4) of the Air Passenger Protection Regulations. ($200) (47) On or about January 29, 2022, WestJet did not provide the prescribed compensation requested by passenger (QSRQTI) or an explanation as to why compensation is not payable, within 30 days after the day on which it received the request, thereby contravening subsection 19(4) of the Air Passenger Protection Regulations. ($200) (48) On or about January 23, 2022, WestJet did not provide the prescribed compensation requested by passenger (ALRFYK) or an explanation as to why compensation is not payable, within 30 days after the day on which it received the request, thereby contravening subsection 19(4) of the Air Passenger Protection Regulations. ($200) (49) On or about January 24, 2022, WestJet did not provide the prescribed compensation requested by passenger (ALRFYK) or an explanation as to why compensation is not payable, within 30 days after the day on which it received the request, thereby contravening subsection 19(4) of the Air Passenger Protection Regulations. ($200) (50) On or about January 28, 2022, WestJet did not provide the prescribed compensation requested by passenger (UCNNER) or an explanation as to why compensation is not payable, within 30 days after the day on which it received the request, thereby contravening subsection 19(4) of the Air Passenger Protection Regulations. ($200) (51) On or about January 27, 2022, WestJet did not provide the prescribed compensation requested by passenger (AVTMEU) or an explanation as to why compensation is not payable, within 30 days after the day on which it received the request, thereby contravening subsection 19(4) of the Air Passenger Protection Regulations. ($200) (52) On or about January 27, 2022, WestJet did not provide the prescribed compensation requested by passenger (AVTMEU) or an explanation as to why compensation is not payable, within 30 days after the day on which it received the request, thereby contravening subsection 19(4) of the Air Passenger Protection Regulations. ($200) (53) On or about January 27, 2022, WestJet did not provide the prescribed compensation requested by passenger (LOCMTY) or an explanation as to why compensation is not payable, within 30 days after the day on which it received the request, thereby contravening subsection 19(4) of the Air Passenger Protection Regulations. ($200) (54) On or about January 29, 2022, WestJet did not provide the prescribed compensation requested by passenger (RSWWAR) or an explanation as to why compensation is not payable, within 30 days after the day on which it received the request, thereby contravening subsection 19(4) of the Air Passenger Protection Regulations. ($200) (55) On or about January 30, 2022, WestJet did not provide the prescribed compensation requested by passenger (CGIJVO) or an explanation as to why compensation is not payable, within 30 days after the day on which it received the request, thereby contravening subsection 19(4) of the Air Passenger Protection Regulations. ($200) |
2022-09-13 |
Monetary penalty $11,000 |