# Enforcement actions taken by the CTA’s enforcement officers

## Statistics

2022-2023 (year to date) 2021-2022 2020-2021 2019-2020 2018-2019
Notice of Violation - with Administrative Monetary PenaltyNote 1 1 11 6 12 16
Notice of Violation – with Warning Note 2 0 0 2 0 N/A
Total number of violations found Note 1Note 3 8 831 23 134 49
Cautionary Notice Note 4 0 56 49 7 N/A
Formal warnings – discontinued Note 5 N/A N/A N/A 9 63
Total amount of Administrative Monetary Penalties Note 1Note 3 $20,000$253,975 $54,500$504,500 $180,000 ## List of enforcement actions This list below includes Notices of Violations issued by enforcement officers. Learn more about types of enforcement actions and contraventions. Displaying 21 - 30 of 403 actions. Carrier Contravention Date of Issuance Penalty British Airways PLC (A)On or about December 11 2019, British Airways Plc. Advertised the price of an air service without setting out all third party charges under the heading "Taxes, Fees and Charges" in the booking system found on the web site britishairways.com/en-ca, thereby contravening subsection 28(2) of the Air Passenger Protection Regulations.$3000

(B)On or about December 11 2019, British Airways Plc. set out Air Transportation Charges under the heading "British Airways fees and carrier charges" in the booking system found on the web site britishairways.com/en-ca, thereby contravening subsection 28(3) of the Air Passenger Protection Regulations. $750 (C)On or about December 11 2019, British Airways Plc. set out an air transportation charge in the booking system found on the web site britishairways.com/en-ca as if it were a third party charge, thereby contravening section 30 of the Air Passenger Protection Regulations.$3000

2020-01-31 Monetary penalty
$6,750 JustFly Inc. (A) On or about July 29 2019, JustFly Inc. advertised the price of an air service without including in the advertisement the total price that must be paid to the advertiser to obtain the air service in the booking system found on the web site flighthub.com, thereby contravening paragraph 28(1)(a) of the Air Passenger Protection Regulations.$3000 2020-01-22 Monetary penalty
$3,000 Volga-Dnepr Airlines (A) On or about June 24, 2019, Volga-Dnepr Airlines operated a Transborder US Charter (TUSC) between Atlanta, USA (KATL) and Montreal, Canada (CYUL) using a Ilyushin IL-76 bearing registration RA76503 without holding a non-scheduled international licence valid for the charter, thereby violating paragraph 103.2(1)a) of the Air Transportation Regulations. 2019-12-20 Monetary penalty$5,000
Swoop Inc.
1. On or about the 7th day of July, 2019, at or near the Fort Lauderdale International Airport (KFLL), during a schedule irregularity within Swoop's control, Swoop did not present the passenger with the four options set out in rule 90(C) 2. of its International / Transborder Tariff thereby violating subsection 110(4) of the Air Transportation Regulations. .
2. On or about the 7th day of July, 2019, at or near the Fort Lauderdale International Airport (KFLL), during a schedule irregularity within Swoop's control, Swoop did not present the passenger with the four options set out in rule 90(C) 2. of its International / Transborder Tariff thereby violating subsection 110(4) of the Air Transportation Regulations.
3. On or about the 4th day of July, 2019, at or near the Hamilton International Airport (CYHM), during a schedule irregularity within Swoop's control, Swoop did not present the passenger with the four options set out in rule 90(C) 2. of its International / Transborder Tariff thereby violating subsection 110(4) of the Air Transportation Regulations.
4. On or about 7th day of July, 2019, at or near the Winnipeg James Armstrong Richardson International Airport (CYWG), Swoop failed to re-route the passenger in the same class of service to the destination named on the ticket (Edmonton International Airport - CYEG), or applicable portion thereof, on the transportation services of another transportation provider within a reasonable amount of time without requiring additional payment from the passenger contrary to rule 90(C) 2.(c) of its domestic tariff thereby violating subsection 67(3) of the Canada Transportation Act.
5. On or about the 7th day of July, 2019, at or near the Winnipeg James Armstrong Richardson International Airport (CYWG), Swoop during a schedule irregularity within Swoop's control, Swoop did not present the passenger with the four options set out in rule 90(C) 2. of its domestic Tariff thereby violating subsection 67(3) of the Canada Transportation Act.
6. On or about the 7th day of July, 2019, at or near the Winnipeg James Armstrong Richardson International Airport (CYWG), Swoop during a schedule irregularity within Swoop's control, Swoop did not present the passenger with the four options set out in rule 90(C) 2. of its domestic Tariff thereby violating subsection 67(3) of the Canada Transportation Act.
7. On or about the 7th day of July, 2019, at or near the Edmonton International Airport (CYEG), Swoop during a schedule irregularity within Swoop's control, Swoop did not present the passenger with the four options set out in rule 90(C) 2. of its domestic Tariff thereby violating subsection 67(3) of the Canada Transportation Act.
2019-12-18 Monetary penalty
$19,250 Société Air France, carrying on business as Air France (A) On or about October 29, 2019, Société Air France, carrying on business as Air France, made reference to an air transportation charge in the booking system found on the web site airfrance.ca/en and did not set out the charge under the heading “Air Transportation Charge”, thereby contravening subsection 28(3) of the Air Air Passenger Protection Regulations. . Administrative Monetary Penalty:$600

(B) On or about October 29, 2019, Société Air France, carrying on business as Air France, set out an air transportation charge in the booking system found on the web site airfrance.ca/en as if it were a third party charge, thereby contravening section 30 of the Air Passenger Protection Regulations. .

Administrative Monetary Penalty: $600 2019-11-22 Monetary penalty$1,200
Delta Air Lines, Inc. - Notice of Violation withdrawn

Note : this Notice of Violation was withdrawn on February 24, 2021.

Date of revision : February 24, 2021

2019-11-08 $0 United Airlines, Inc. (A) On or about September 11, 2019 at Halifax Stanfield International Airport, United Airlines, Inc. operated a flight from Halifax, Nova Scotia, Canada without displaying in a visible manner at self-service machines, a notice containing the prescribed text, thereby contravening subsection 7(1) of the Air Passenger Protection Regulations. . Administrative Monetary Penalty:$2500

(B) On or about September 11, 2019 at Halifax Stanfield International Airport, United Airlines, Inc. operated a flight from Halifax, Nova Scotia, Canada without displaying in a visible manner at Boarding Gates no.46, for flight no.UA4149 and no. 56 for flight no.UA1866, a notice containing the prescribed text, thereby contravening subsection 7(1) of the Air Passenger Protection Regulations. .

Administrative Monetary Penalty: $2500 (C) On or about September 11, 2019 at Calgary International Airport, United Airlines, Inc. operated a flight from Calgary, Alberta, Canada without displaying in a visible manner at self-service machine, a notice containing the prescribed text, thereby contravening subsection 7(1) of the Air Passenger Protection Regulations. . Administrative Monetary Penalty:$2500

(D) On or about September 11, 2019 at Calgary International Airport, United Airlines, Inc. operated a flight from Calgary, Alberta, Canada without displaying in a visible manner at Boarding Gate no.E84 for flight no.UA312, a notice containing the prescribed text, thereby contravening subsection 7(1) of the Air Passenger Protection Regulations. .

Administrative Monetary Penalty: $2500 2019-11-08 Monetary penalty$10,000
Air Transat A.T.

(A) On or about July 29, 2019, when flight TSC309 was delayed on the tarmac at the Rome – Fiumicino Leonardo da Vinci International Airport, Air Transat A.T. Inc did not provide passengers with food, free of charge, in reasonable quantities, taking into account the length of the delay, the time of day and the location of the airport, contravening paragraph 8(1)d) of the Air Passenger Protection Regulations DORS/2019-150.

2019-10-25 Monetary penalty
$2,500 WestJet A) On or about July 22, 2019 at Halifax Stanfield International Airport, WestJet; operated a flight from Halifax, Nova Scotia, Canada without displaying in a visible manner at Self-Service Machine, a notice containing the prescribed text, thereby contravening subsection 7(1) of the Air Passenger Protection Regulations.$2500

B) On or about July 23, 2019 at Halifax Stanfield International Airport, WestJet operated a flight from Halifax, Nova Scotia, Canada without displaying in a visible manner at Boarding Gate no.27, for flight no.WS285, a notice containing the prescribed text, thereby contravening subsection 7(1) of the Air Passenger Protection Regulations. $2500 C) On or about July 23, 2019 at Calgary International Airport, WestJet operated a flight from Calgary, Alberta, Canada without displaying in a visible manner at Self-Service Machine, a notice containing the prescribed text, thereby contravening subsection 7(1) of the Air Passenger Protection Regulations.$2500

D) On or about July 25, 2019 at Calgary International Airport, WestJet operated a flight from Calgary, Alberta, Canada without displaying in a visible manner at Boarding Gates no.C70 for flight no.WS234 and no.C71 for flight no. WS218, a notice containing the prescribed text, thereby contravening subsection 7(1) of the Air Passenger Protection Regulations. $2500 E) On or about July 29, 2019 at Edmonton International Airport, WestJet operated a flight from Edmonton, Alberta, Canada without displaying in a visible manner at Boarding Gates no.49G flight no.WS3348, no.54 flight no. WS204, no.58 flight no.WS165, and no.49H flight no.WS3121, a notice containing the prescribed text, thereby contravening subsection 7(1) of the Air Passenger Protection Regulations.$2500

F) On or about August 07, 2019 at Québec City Jean Lesage International Airport, WestJet operated a flight from Québec City, Québec, Canada  without displaying in a visible manner at Self-Service Machine, a notice containing the prescribed text, thereby contravening subsection 7(1) of the Air Passenger Protection Regulations. $2500 G) On or about August 07, 2019 at Québec City Jean Lesage International Airport, WestJet operated a flight from Québec City, Québec, Canada without displaying in a visible manner at Check-In Desk, a notice containing the prescribed text, thereby contravening subsection 7(1) of the Air Passenger Protection Regulations.$2500

2019-08-27 Monetary penalty
$17,500 Air Canada (A) On or about July 22, 2019 at Halifax Stanfield International Airport, Air Canada operated a flight from Halifax, Nova Scotia, Canada without displaying in a visible manner at Self-Service Machines, a notice containing the prescribed text, thereby contravening subsection 7(1) of the Air Passenger Protection Regulations.$2500

(B) On or about July 23, 2019 at Halifax Stanfield International Airport, Air Canada operated a flight from Halifax, Nova Scotia, Canada without displaying in a visible manner at Boarding Gates no.14, for flight no.AC8876 and no. 2 for flight no.AC7758, a notice containing the prescribed text, thereby contravening subsection 7(1) of the Air Passenger Protection Regulations. $2500 (C) On or about July 23, 2019 at Calgary International Airport, Air Canada operated a flight from Calgary, Alberta, Canada; without displaying in a visible manner at Self-Service Machines, a notice containing the prescribed text, thereby contravening subsection 7(1) of the Air Passenger Protection Regulations.$2500

(D) On or about July 30, 2019 at Edmonton International Airport, Air Canada operated a flight from Edmonton, Alberta, Canada without displaying in a visible manner at Boarding Gates no.68 for flight no.AC358 and no.50 for flight no. AC241, a notice containing the prescribed text, thereby contravening subsection 7(1) of the Air Passenger Protection Regulations. $2500 (E) On or about August 7, 2019 at Québec City Jean Lesage International Airport, Air Canada operated a flight from Québec City, Québec, Canada; without displaying in a visible manner at Self-Service Machines, a notice containing the prescribed text, thereby contravening subsection 7(1) of the Air Passenger Protection Regulations.$2500

2019-08-27 Monetary penalty
\$12,500