Enforcement actions taken by the CTA’s enforcement officers

Statistics

  2023-2024 (year to date) 2022-2023 2021-2022 2020-2021 2019-2020
Notice of Violation - with Administrative Monetary PenaltyNote 1 68 33 11 6 12
Notice of Violation – with Warning Note 2 0 0 0 2 0
Total number of violations found Note 1 Note 3 591 643 831 23 134
Cautionary Notice Note 4 160 9 56 49 7
Formal warnings – discontinued Note 5 N/A N/A N/A N/A 9
Total amount of Administrative Monetary Penalties Note 1 Note 3 $1,203,280 $725,380 $253,975 $54,500 $504,500

List of enforcement actions

This list below includes Notices of Violations issued by enforcement officers. Learn more about types of enforcement actions and contraventions.

Consistent with statutory provisions and best practices, the Agency undertakes to publish on its website the results of its formal enforcement actions at the time of the issuance of a Notice of Violation. More detailed information can be found in the CTA's Compliance and Enforcement Policy.

Displaying 61 - 70 of 503 actions.
Carrier Contravention Date of Issuance Penalty
Skyservice Business Aviation Inc.

(1) On or about May 26, 2022, Skyservice Business Aviation Inc. operated an international passenger charter, using an aircraft bearing registration C-GWFM from Toronto, Ontario (YYZ) to Nice, France (NCE) without first obtaining the required charter permit, in the absence of prior written notification to the Agency, thereby contravening section 21 of the Air Transportation Regulations.

(2) On or about May 29, 2022, Skyservice Business Aviation Inc. operated an international passenger charter, using an aircraft bearing registration C-GJFG from Toronto, Ontario (YYZ) to San Jose, Costa Rica (SJO) without first obtaining the required charter permit, in the absence of prior written notification to the Agency, thereby contravening section 21 of the Air Transportation Regulations.

(3) On or about May 30, 2022, Skyservice Business Aviation Inc. operated an international passenger charter, using an aircraft bearing registration C-GJFG from Nassau, Bahamas (NAS) to Montreal, Quebec (YUL) without first obtaining the required charter permit, in the absence of prior written notification to the Agency, thereby contravening section 21 of the Air Transportation Regulations.

(4) On or about June 7, 2022, Skyservice Business Aviation Inc. operated an international passenger charter, using an aircraft bearing registration C-GJFG from San Jose, Costa Rica (SJO) to Toronto, Ontario (YYZ) without first obtaining the required charter permit, in the absence of prior written notification to the Agency, thereby contravening section 21 of the Air Transportation Regulations.

(5) On or about October 20, 2022, Skyservice Business Aviation Inc. operated an international passenger charter, using an aircraft bearing registration C-GSMR from Toronto, Ontario (YYZ) to Nassau, Bahamas (NAS) without first obtaining the required charter permit, in the absence of prior written notification to the Agency, thereby contravening section 21 of the Air Transportation Regulations.

(6) On or about October 23, 2022, Skyservice Business Aviation Inc. operated an international passenger charter, using an aircraft bearing registration C-GSMR from Nassau, Bahamas (NAS) to Toronto, Ontario (YYZ) without first obtaining the required charter permit, in the absence of prior written notification to the Agency, thereby contravening section 21 of the Air Transportation Regulations.

2023-05-12 Monetary penalty
$30,000
Elite Air, Inc.

(A) On or about December 30, 2022, Elite Air, Inc. operated an air service using a Gulfstream V type aircraft bearing registration N529RE from Orlando, Florida USA (MCO) to Toronto, Ontario CA (YYZ), without holding a Canadian aviation document thereby contravening secion57(b) of the Canada Transportation Act.

(B) On or about December 31, 2022, Elite Air, Inc. operated an air service using a Gulfstream V type aircraft bearing registration N529RE from Toronto, Ontario CA (YYZ) to Orlando, Florida USA (MCO), without holding a Canadian aviation document thereby contravening subsection 57(b) of the Canada Transportation Act.

(C) On or about January 7, 2023, Elite Air, Inc. operated an air service using a Gulfstream V type aircraft bearing registration N529RE from Orlando, Florida USA (MCO) to Toronto, Ontario CA (YYZ), without holding a Canadian aviation document thereby contravening subsection 57(b) of the Canada Transportation Act.

2023-05-08 Monetary penalty
$13,500
Air Canada

(A) On or about March 19, 2023, at Vancouver International Airport (CYVR), Air Canada failed to provide the passengers, by means of an audible announcement, the reason for the delay for flight number AC306, thereby contravening subsection 13(4) of the Air Passenger Protection Regulations.

2023-05-04 Monetary penalty
$6,000
American Airlines Inc.

(1) On or about February 24, 2023, American Airlines, Inc. failed to provide passenger (MZBXUX), affected by the delay of flight AA4550 scheduled to depart on February 24, 2023, the reason for the delay using the available communication method for which he had indicated a preference, including a method that is compatible with adaptive technologies intended to assist persons with disabilities, most specifically an email, thereby contravening subsection 13(5) of the Air Passenger Protection Regulations.

2023-05-01 Monetary penalty
$2,250
Flair Airlines Ltd.

(1) On or about October 1, 2022, Flair Airlines Ltd. accepted for carriage and damaged the electric wheelchair of a passenger, and failed to, without charge, immediately provide the passenger with a suitable temporary replacement at the person’s destination, thereby contravening subsection 155(1) of the Air Transportation Regulations.

(2) On or about October 1, 2022, Flair Airlines Ltd. accepted for carriage and damaged an electric wheelchair of a passenger that could be repaired promptly and adequately, and failed to forthwith arrange for the prompt and adequate repair of the reparable aid, at the carrier's expense, thereby contravening subsection 155(2) of the Air Transportation Regulations.

2023-04-18 Monetary penalty
$82,500
Ottawa International Airport Authority

(1) On or about March 27, 2023, Ottawa International Airport Authority failed to have a signage that indicates the direction to follow in order to access a designated relief area for service dogs, specifically the designated relief area located past security, near Gate 18 in the Canada/International gate area, thereby contravening paragraph 227(2) of the Accessible Transportation for Persons with Disabilities Regulations.

(2) On or about March 27, 2023, Ottawa International Airport Authority failed to have a signage that indicates the direction to follow in order to access a designated relief area for service dogs, specifically the designated relief area located past security, near the bottom of the escalator in the U.S. gate area, thereby contravening paragraph 227(2) of the Accessible Transportation for Persons with Disabilities Regulations.

2023-04-14 Monetary penalty
$14,000
Swoop Inc.

(1) On or about March 24, 2023, Swoop Inc. failed to make available, in simple, clear and concise language, on a digital platform that Swoop Inc. uses to sell tickets (www.flyswoop.com), the terms and conditions referred to in paragraph 5(1)(a) of the Air Passenger Protection Regulations, specifically information on alternative travel arrangements or refunds to a passenger affected by delay, cancellation or denial of boarding when the delay, cancellation or denial of boarding is outside carrier control, thereby contravening subsection 5(2) of those Regulations.

(2) On or about March 24, 2023, Swoop Inc. failed to provide, in simple, clear and concise language, on a digital platform that Swoop Inc. uses to sell tickets (www.flyswoop.com), information on the treatment of passengers and minimum compensation owed by the carrier and the recourse against the carrier available to passengers, including their recourse to the Agency, thereby contravening subsection 5(3) of the Air Passenger Protection Regulations.

(3) On or about March 24, 2022, Swoop Inc. failed to make available the prescribed notice pursuant to subsection 5(5) of the Air Passenger Protection Regulations, on a digital platform that Swoop Inc. uses to sell tickets (www.flyswoop.com), thereby contravening that subsection of the Regulations.

2023-04-13 Monetary penalty
$7,500
WestJet

Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), a designated enforcement officer has issued this notice of violation believing WestJet has committed 24 violations of not providing a passenger with a written confirmation of the benefit that the carrier has offered, and that the passenger has accepted, in exchange for the passenger to willingly give up their seat before the flight departs in accordance with subsection 15(1) of the Air Passenger Protection Regulations, contrary to subsection 15(3) of those Regulations.

These contraventions occurred on or about February 4, 2023.

2023-04-11 Monetary penalty
$5,280
United Airlines, Inc.

(A) On or about March 10, 2023, at or near Toronto Pearson International Airport (CYYZ), United Airlines, Inc. failed to provide the passengers, by means of an audible announcement, the reason for the delay for flight number UA5634, thereby contravening subsection 13(4) of the Air Passenger Protection Regulations.

2023-03-31 Monetary penalty
$2,500
Air Transat A.T. Inc.

(1) On or about August 9, 2022, Air Transat A.T. Inc. failed to make available, in simple, clear and concise language, on a document on which the itinerary of passenger (BUI8IG) appears, the terms and conditions of carriage referred to in subsection 5(1) of the Air Passenger Protection Regulations, thereby contravening subsection 5(2) of the APPR.

(2) On or about August 9, 2022, Air Transat A.T. Inc. failed to provide, in simple, clear and concise language, on a document on which the itinerary of passenger (BUI8IG) appears, information on the treatment of passengers and minimum compensation owed by the carrier and the recourse against the carrier available to passengers, including their recourse to the Agency, thereby contravening subsection 5(3) of the Air Passenger Protection Regulations.

(3) On or about August 9, 2022, Air Transat A.T. Inc. failed to make available the prescribed notice pursuant to subsection 5(5) of the Air Passenger Protection Regulations, on a document on which the itinerary of passenger (BUI8IG) appears, thereby contravening that subsection of the Regulations.

(4) On or about August 10, 2022, Air Transat A.T. Inc. failed to make available, in simple, clear and concise language, on a document on which the itinerary of passenger (G443FJ) appears, the terms and conditions of carriage referred to in subsection 5(1) of the Air Passenger Protection Regulations, thereby contravening subsection 5(2) of those Regulations.

(5) On or about August 10, 2022, Air Transat A.T. Inc. failed to provide, in simple, clear and concise language, on a document on which the itinerary of passenger (G443FJ) appears, information on the treatment of passengers and minimum compensation owed by the carrier and the recourse against the carrier available to passengers, including their recourse to the Agency, thereby contravening subsection 5(3) of the Air Passenger Protection Regulations.

(6) On or about August 10, 2022, Air Transat A.T. Inc. failed to make available the prescribed notice pursuant to subsection 5(5) of the Air Passenger Protection Regulations, on a document on which the itinerary of passenger (G443FJ) appears, thereby contravening that subsection of the Regulations.

(7) On or about August 10, 2022, Air Transat A.T. Inc. failed to make available, in simple, clear and concise language, on a document on which the itinerary of passenger (P21BJX) appears, the terms and conditions of carriage referred to in subsection 5(1) of the Air Passenger Protection Regulations, thereby contravening subsection 5(2) of those Regulations.

(8) On or about August 10, 2022, Air Transat A.T. Inc. failed to provide, in simple, clear and concise language, on a document on which the itinerary of passenger (P21BJX) appears, information on the treatment of passengers and minimum compensation owed by the carrier and the recourse against the carrier available to passengers, including their recourse to the Agency, thereby contravening subsection 5(3) of the Air Passenger Protection Regulations.

(9) On or about August 10, 2022, Air Transat A.T. Inc. failed to make available the prescribed notice pursuant to subsection 5(5) of the Air Passenger Protection Regulations, on a document on which the itinerary of passenger (P21BJX) appears, thereby contravening that subsection of the Regulations.

(10) On or about August 10, 2022, Air Transat A.T. Inc. failed to make available, in simple, clear and concise language, on a document on which the itinerary of passenger (G15T4U or 89UWPN) appears, the terms and conditions of carriage referred to in subsection 5(1) of the Air Passenger Protection Regulations, thereby contravening subsection 5(2) of those Regulations.

(11) On or about August 10, 2022, Air Transat A.T. Inc. failed to provide, in simple, clear and concise language, on a document on which the itinerary of passenger (G15T4U or 89UWPN) appears, information on the treatment of passengers and minimum compensation owed by the carrier and the recourse against the carrier available to passengers, including their recourse to the Agency, thereby contravening subsection 5(3) of the Air Passenger Protection Regulations.

(12) On or about August 10, 2022, Air Transat A.T. Inc. failed to make available the prescribed notice pursuant to subsection 5(5) of the Air Passenger Protection Regulations, on a document on which the itinerary of passenger (G15T4U or 89UWPN) appears, thereby contravening that subsection of the Regulations.

(13) On or about August 10, 2022, Air Transat A.T. Inc. failed to make available, in simple, clear and concise language, on a document on which the itinerary of passenger (ZQI5DM) appears, the terms and conditions of carriage referred to in subsection 5(1) of the Air Passenger Protection Regulations, thereby contravening subsection 5(2) of those Regulations.

(14) On or about August 10, 2022, Air Transat A.T. Inc. failed to provide, in simple, clear and concise language, on a document on which the itinerary of passenger (ZQI5DM) appears, information on the treatment of passengers and minimum compensation owed by the carrier and the recourse against the carrier available to passengers, including their recourse to the Agency, thereby contravening subsection 5(3) of the Air Passenger Protection Regulations.

(15) On or about August 10, 2022, Air Transat A.T. Inc. failed to make available the prescribed notice pursuant to subsection 5(5) of the Air Passenger Protection Regulations, on a document on which the itinerary of passenger (ZQI5DM) appears, thereby contravening that subsection of the Regulations.

2023-03-27 Monetary penalty
$41,250