Enforcement actions taken by the CTA’s enforcement officers

Statistics

  2022-2023 (year to date) 2021-2022 2020-2021 2019-2020 2018-2019
Notice of Violation - with Administrative Monetary PenaltyNote 1 30 11 6 12 16
Notice of Violation – with Warning Note 2 0 0 2 0 N/A
Total number of violations found Note 1 Note 3 623 831 23 134 49
Cautionary Notice Note 4 9 56 49 7 N/A
Formal warnings – discontinued Note 5 N/A N/A N/A 9 63
Total amount of Administrative Monetary Penalties Note 1 Note 3 $645,630 $253,975 $54,500 $504,500 $180,000

List of enforcement actions

This list below includes Notices of Violations issued by enforcement officers. Learn more about types of enforcement actions and contraventions.

Consistent with statutory provisions and best practices, the Agency undertakes to publish on its website the results of its formal enforcement actions at the time of the issuance of a Notice of Violation. More detailed information can be found in the CTA's Compliance and Enforcement Policy.

Displaying 61 - 70 of 432 actions.
Carrier Contravention Date of Issuance Penalty
Air Canada

(A) On or about July 22, 2019 at Halifax Stanfield International Airport, Air Canada operated a flight from Halifax, Nova Scotia, Canada without displaying in a visible manner at Self-Service Machines, a notice containing the prescribed text, thereby contravening subsection 7(1) of the Air Passenger Protection Regulations. $2500

(B) On or about July 23, 2019 at Halifax Stanfield International Airport, Air Canada operated a flight from Halifax, Nova Scotia, Canada without displaying in a visible manner at Boarding Gates no.14, for flight no.AC8876 and no. 2 for flight no.AC7758, a notice containing the prescribed text, thereby contravening subsection 7(1) of the Air Passenger Protection Regulations. $2500

(C) On or about July 23, 2019 at Calgary International Airport, Air Canada operated a flight from Calgary, Alberta, Canada; without displaying in a visible manner at Self-Service Machines, a notice containing the prescribed text, thereby contravening subsection 7(1) of the Air Passenger Protection Regulations. $2500

(D) On or about July 30, 2019 at Edmonton International Airport, Air Canada operated a flight from Edmonton, Alberta, Canada without displaying in a visible manner at Boarding Gates no.68 for flight no.AC358 and no.50 for flight no. AC241, a notice containing the prescribed text, thereby contravening subsection 7(1) of the Air Passenger Protection Regulations. $2500

(E) On or about August 7, 2019 at Québec City Jean Lesage International Airport, Air Canada operated a flight from Québec City, Québec, Canada; without displaying in a visible manner at Self-Service Machines, a notice containing the prescribed text, thereby contravening subsection 7(1) of the Air Passenger Protection Regulations. $2500

2019-08-27 Monetary penalty
$12,500
Avemex S.A. DE C.V. - Notice of Violation withdrawn

Note : this Notice of Violation was withdrawn on May 6, 2021.

Date of revision : May 6, 2021

2019-07-02 $0
Airspan Helicopters Ltd.

Warning for violation of subsection 67(3) of the Canada Transportation Act

Results of a recent periodic carrier inspection conducted on May 2, 2019, by a designated enforcement officer of the Canadian Transportation Agency indicate that Airspan Helicopters Ltd. was in contravention of subsection 67(3) of the Canada Transportation Act.

2019-05-16 Formal warning
JDR Pacific Ventures Ltd.

Warning for violation of subsection 67(3) of the Canada Transportation Act

Results of a recent periodic carrier inspection conducted on April 25, 2019, by a designated enforcement officer of the Canadian Transportation Agency indicate that JDR Pacific Ventures Ltd. was in contravention of subsection 67(3) of the Canada Transportation Act.

2019-05-15 Formal warning
Air Transat A.T. Inc.

Results of an inspection conducted by a designated enforcement officer of the Canadian Transportation Agency (Agency) indicate that Air Transat A.T. Inc carrying on business as Air Transat was, on or about February 20, 2019, in contravention of subsection 67(2) of the Canada Transportation Act in that it published a domestic tariff not including prescribed information, and subsection 110(4) of the Air Transportation Regulations in that it indicated on the travel documents and electronic documents provided to passengers a limit of liability respecting baggage other than the one set out in the tariff filed with the Agency.

2019-05-08 Formal warning
Yellowknife Airport

Warning for violation of sections 8, 9 and 11 of the Personnel Training for the Assistance of Persons with Disabilities Regulations

Results of recent periodic facility inspection conducted on March 26, 2019, by a designated enforcement officer of the Canadian Transportation Agency indicate that the Yellowknife Airport is in contravention of sections 8, 9 and 11 of the Personnel Training for the Assistance of Persons with Disabilities Regulations by failing to ensure that all employees and contractors receive the required training within established time limits as well as failing to keep available for inspection a copy of its current training program.

2019-05-01 Formal warning
I.M.P. Group Limited (Execaire)

Results of a periodic carrier inspection on January 29, 2019, by a designated enforcement officer of the Canadian Transportation Agency (Agency) indicate that I.M.P. Group Limited, Execaire, a Division of I.M.P. Group Limited (Execaire) failed to provide public disclosure notification to passengers contrary to paragraph 8.5(1) of the Air Transportation Regulations.

2019-04-29 Formal warning
K.L.M. Royal Dutch Airlines

Warning for violation of section 116.1 of the Air Transportation Regulations

Results of a compliance verification conducted by a designated enforcement officer of the Canadian Transportation Agency indicate that K.L.M. Royal Dutch Airlines is in contravention of section 116.1 of the Air Transportation Regulations by not displaying their terms and conditions of carriage (tariffs) on their Web site klm.com/travel/ca_en.

2019-04-17 Formal warning
VIA Rail Canada Inc.

Re: Warning following alleged violations of the Personnel Training for the Assistance of Persons with Disabilities Regulations

Results of an inspection conducted by a designated enforcement officer of the Canadian Transportation Agency indicate that VIA Rail Canada Inc. is in contravention of sections 4 and 9 of the Personnel Training for the Assistance of Persons with Disabilities by failing to ensure, on the one hand, that Hertz Canada Ltd. employees who are working at the service counter located at the Vancouver station and may be required to interact with the public or to make decisions in respect of the carriage of persons with disabilities receive a level of training appropriate to the requirements of their function and, on the other hand, that call centre employees are regularly taking refresher courses appropriate to the requirements of their function.

2019-04-10 Formal warning
Sunwing Airlines Inc.

Note : The scope of the Notice of Violation dated April 8, 2019 has been revised.

Date of revision : August 9, 2021

Sunwing Airlines Inc. - List of violations

2019-04-08 Monetary penalty
$419,000