Notices of Violations issued by CTA's enforcement officers
Statistics
| 2025-2026 (year to date) | 2024-2025 | 2023-2024 | 2022-2023 | 2021-2022 | |
|---|---|---|---|---|---|
| Notice of Violation – with Administrative Monetary PenaltyNote 1 | 35 | 52 | 74 | 33 | 11 |
| Notice of Violation – with Warning Note 2 | 0 | 0 | 0 | 0 | 0 |
| Total amount of Administrative Monetary Penalties Note 1 | $980,850 | $1,586,610 | $1,233,430 | $725,380 | $253,975 |
List of Notices of Violations
This list below includes Notices of Violations issued by enforcement officers. Learn more about types of enforcement actions and contraventions.
Consistent with statutory provisions and best practices, the Agency undertakes to publish on its website the results of its formal enforcement actions at the time of the issuance of a Notice of Violation. More detailed information can be found in the CTA's Compliance and Enforcement Policy.
Download all notices | Regulated entity | Contravention | Date of Issuance | Penalty |
|---|---|---|---|
| Air Canada |
(A) On or about June 27, 2024, at Halifax Stanfield International Airport (CYHZ), Air Canada failed to provide the passengers, by means of an audible announcement, the reason for the delay for flight number AC361, thereby contravening subsection 13(4) of the Air Passenger Protection Regulations. (B) On or about June 27, 2024, Air Canada failed to provide passengers affected by the delay of flight AC361 scheduled to depart on June 27, 2024, the reason for the delay using the available communication method for which they had indicated a preference, including a method that is compatible with adaptive technologies intended to assist persons with disabilities, thereby contravening subsection 13(5) of the Air Passenger Protection Regulations. |
2025-04-23 |
Monetary penalty $14,500 |
| Flair Airlines Ltd. |
On or about December 19, 2024, at Calgary International Airport (YYC), Flair Airlines Ltd. failed to provide the passengers, by means of an audible announcement, the reason for the delay for flight number F82500, thereby contravening subsection 13(4) of the Air Passenger Protection Regulations. |
2025-04-10 |
Monetary penalty $10,000 |
| China Southern Airlines Company Limited |
(A) On or about February 3, 2025, China Southern Airlines Company Limited carrying on business as China Southern Airlines, China Southern advertised the price of an air service on their Facebook page without indicating whether the service is one-way or round-trip, thereby contravening paragraph 28(1)(b) of the Air Passenger Protection Regulations. (B) On or about December 9, 2024, China Southern Airlines Company Limited carrying on business as China Southern Airlines, China Southern made reference to an air transportation charge in an advertisement on the website www.csair.com/ca/en/ but did not set the charge out under the heading “Air Transportation Charges”, thereby contravening subsection 28(3) of the Air Passenger Protection Regulations. (C) On or about December 9, 2024, China Southern Airlines Company Limited carrying on business as China Southern Airlines, China Southern provided information in an advertisement on the website www.csair.com/ca/en/ that could interfere with the ability of anyone to readily determine the total price that must be paid for any optional incidental service, thereby contravening section 29 of the Air Passenger Protection Regulations. |
2025-04-03 |
Monetary penalty $3,500 |
| Flair Airlines Ltd. |
On or about January 3, 2025, at Vancouver International Airport, Flair Airlines Ltd. failed to provide assistance services, on the request of a person with a disability and without delay, to assist the person in proceeding to the boarding area after check-in for flight F8856, thereby contravening paragraph 35(d) of the Accessible Transportation for Persons with Disabilities Regulations. |
2025-04-01 |
Monetary penalty $30,000 |
| Flair Airlines Ltd. |
(A) On or about October 2, 2024, Flair Airlines Ltd. failed to make available, in simple, clear and concise language, on a document on which the itinerary of a passenger appears, the terms and conditions referred to in subsection 5(1) of the Air Passenger Protection Regulations (APPR), thereby contravening subsection 5(2) of the APPR. (B) On or about October 2, 2024, Flair Airlines Ltd. failed to provide, in simple, clear and concise language, on a document on which the itinerary of a passenger appears, information on the treatment of passengers and minimum compensation owed by the carrier and the recourse against the carrier available to passengers, including their recourse to the Agency, thereby contravening subsection 5(3) of the Air Passenger Protection Regulations. |
2025-04-01 |
Monetary penalty $7,500 |
| Air India Limited |
Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), the undersigned enforcement officer has issued this notice of violation believing Air India Limited has committed 25 of the following violations, by not providing passengers with the minimum compensation referred to in subsection 19(1) or 19(2) of the Air Passenger Protection Regulations or an explanation as to why compensation is not payable, within 30 days after the day on which it received the passenger's request, thereby contravening subsection 19(4) of those regulations. These violations occurred between January 9, 2023 and December 31, 2023. |
2025-03-24 |
Monetary penalty $6,000 |
| Air China Limited |
(A) On or about January 31, 2025, Air China Limited advertised the price of an air service originating in Canada on their mobile application without setting out all third party charges under the heading “Taxes, Fees and Charges”, thereby contravening subsection 28(2) of the Air Passenger Protection Regulations. (B) On or about March 21, 2025, Air China Limited provided information in an advertisement on the website www.airchina.ca and on their mobile application in a manner that could interfere with the ability of anyone to readily determine the total price that must be paid for optional incidental services, thereby contravening section 29 of the Air Passenger Protection Regulations. |
2025-03-24 |
Monetary penalty $1,000 |
| Saudi Arabian Airlines Corporation |
(A) On or about March 4, 2025, Saudi Arabian Airlines Corporation, carrying on business as Saudi Arabian Airlines, set out an air transportation charge in the booking system found on the web site https://www.saudia.com/en-CA as if it were a third party charge, thereby contravening section 30 of the Air Passenger Protection Regulations. (B) On or about March 20, 2025, Saudi Arabian Airlines Corporation, carrying on business as Saudi Arabian Airlines, set out an air transportation charge in the booking system found on their mobile application as if it were a third party charge, thereby contravening section 30 of the Air Passenger Protection Regulations. |
2025-03-20 |
Monetary penalty $1,100 |
| Air Canada |
(A) On or about December 20, 2024, at Vancouver International Airport (CYVR), Air Canada failed to provide the passengers, by means of an audible announcement, the reason for the delay for flight number AC296, thereby contravening subsection 13(4) of the Air Passenger Protection Regulations. |
2025-03-18 |
Monetary penalty $18,000 |
| Porter Airlines (Canada) Limited |
(A) On or about August 30, 2024, Porter Airlines (Canada) Limited failed to provide a passenger, who was denied boarding on flight PD441, with the information referred to in subsection 13(1) using the available communication method for which she indicated a preference, including a method that is compatible with adaptative technologies intended to assist persons with disabilities, thereby contravening subsection 13(5) of the Air Passenger Protection Regulations. (B) On or about August 30, 2024, when denial of boarding was necessary, Porter Airlines (Canada) Limited failed to give priority for boarding to passenger, an unaccompanied minor, when selecting passengers who would be denied boarding, thereby contravening subsection 15(4) of the Air Passenger Protection Regulations. |
2025-03-13 |
Monetary penalty $4,500 |