Enforcement actions taken by the CTA’s enforcement officers
Statistics
List of enforcement actions
This list below includes Notices of Violations issued by enforcement officers. Learn more about types of enforcement actions and contraventions.
Consistent with statutory provisions and best practices, the Agency undertakes to publish on its website the results of its formal enforcement actions at the time of the issuance of a Notice of Violation. More detailed information can be found in the CTA's Compliance and Enforcement Policy.
| Regulated entity | Contravention | Date of Issuance | Penalty |
|---|---|---|---|
| Société Air France |
(1) On or about August 2, 2023, Société Air France did not comply with an order made by the Canadian Transportation Agency pursuant to subsection 172.1(2) of the Canada Transportation Act (CTA), which required it to train identified personnel in the manner detailed in the Order section of the decision, thereby contravening subsection 172.1(2) of the CTA. |
2024-05-16 |
Monetary penalty $6,000 |
| WestJet |
(A) On or about October 5, 2023, WestJet failed to ensure a member of personnel who may be required to interact with the public or to participate in making decisions or in developing policies or procedures in relation to the requirements of these Regulations, received training that provides an adequate level of knowledge and skills to carry out their functions, including training with respect to the requirements of these Regulations and the policies and procedures of the transportation service provider with respect to persons with disabilities, thereby contravening subsection 16(1) of the Accessible Transportation for Persons with Disabilities Regulations. (B) On or about October 5, 2023, WestJet failed to ensure that a member of personnel who has received training required by Part 1 of the Accessible Transportation for Persons with Disabilities Regulations (ATPDR) also received, at least once every three years, refresher training that is suitable for the requirements of his functions, thereby contravening section 21 of the ATPDR. (C) On or about October 5, 2023, WestJet failed to provide assistance services, on the request of a person with a disability and without delay, to assist the person with disembarking flight WS0208, thereby contravening subsection 35(f) of the Accessible Transportation for Persons with Disabilities Regulations. (D) On or about October 5, 2023, WestJet failed to provide assistance services, on the request of a person with a disability and without delay, to assist the person with transferring between their passenger seat and a mobility aid upon the arrival of flight WS0208, thereby contravening subsection 35(h) of the Accessible Transportation for Persons with Disabilities Regulations. |
2024-05-07 |
Monetary penalty $142,500 |
| Edmonton Regional Airports Authority |
(1) On or about March 12, 2024, the Edmonton Regional Airports Authority failed to identify, by tactile and Braille signage, the designated area for service dogs to relieve themselves located in the public area of the terminal (north of Door 1, Arrivals level), thereby contravening paragraph 227(1)(a) of the Accessible Transportation for Persons with Disabilities Regulations. (2) On or about March 12, 2024, the Edmonton Regional Airports Authority failed to have signage in the public area departures level, the south part of the public area arrivals level, and the restricted area of the terminal that indicates the direction to follow in order to access designated relief areas for service dogs, thereby contravening subsection 227(2) of the Accessible Transportation for Persons with Disabilities Regulations. |
2024-05-03 |
Monetary penalty $26,000 |
| Bermudair Limited |
(A) On or about April 2, 2024 Bermudair Limited advertised the price of an air service on the website https://www.flybermudair.com/en without including the total price that must be paid to the advertiser to obtain the air service, expressed in Canadian dollars, thereby contravening paragraph 28(1)(a) of the Air Passenger Protection Regulations. (B) On or about April 2, 2024 Bermudair Limited advertised the price of an air service on their Facebook page https://www.facebook.com/FlyBermudAir without including the total price that must be paid to the advertiser to obtain the air service, expressed in Canadian dollars, thereby contravening paragraph 28(1)(a) of the Air Passenger Protection Regulations. |
2024-04-25 |
Monetary penalty $5,000 |
| 2320127 Ontario Inc. carrying on business as Slate Falls Airways |
(A) On or about April 2, 2024, 2320127 Ontario Inc. carrying on business as Slate Falls Airways advertised the price of an air service on the website https://www.slatefallsair.com without including the total price that must be paid to the advertiser to obtain the air service, expressed in Canadian dollars, thereby contravening paragraph 28(1)(a) of the Air Passenger Protection Regulations. (B) On or about April 2, 2024, 2320127 Ontario Inc. carrying on business as Slate Falls Airways advertised the price of an air service on the website https://www.slatefallsair.com without including whether the service is one-way or round-trip, thereby contravening paragraph 28(1)(b) of the Air Passenger Protection Regulations. |
2024-04-25 |
Monetary penalty $5,000 |
| British Airways Plc |
(A) On or about April 13, 2024, British Airways Plc failed to provide reasonable assistance at the request of an enforcement officer, thereby contravening subsection 178(5) of the Canada Transportation Act. |
2024-04-18 |
Monetary penalty $2,500 |
| Air Canada |
(A) On or about August 18, 2023, Air Canada failed to ensure that a member of personnel who has received training required by Part 1 of the Accessible Transportation for Persons with Disabilities Regulations (ATPDR) also received, at least once every three years, refresher training that is suitable for the requirements of his functions, thereby contravening section 21 of the ATPDR. |
2024-04-15 |
Monetary penalty $22,500 |
| Flair Airlines Ltd. |
(1) On or about September 21, 2023, at Winnipeg Richardson International Airport (YWG), Flair Airlines Ltd. failed to assist a passenger with a disability, who travelled on Flair Airlines Ltd. flight F8856 and had requested assistance in proceeding to the general public area, thereby contravening paragraph 147(1)(i) of the Air Transportation Regulations. |
2024-04-10 |
Monetary penalty $22,500 |
| WestJet |
(A) On or about October 11, 2023, at Dublin Airport, WestJet failed to permit a person with a disability to board in advance of other passengers, on flight WS5, when the person had requested assistance with boarding, locating their passenger seat or cabin, transferring between a mobility aid and their passenger seat or storing carry-on baggage, thereby contravening paragraph 34(1)(a) of the Accessible Transportation for Persons with Disabilities Regulations. (B) On or about November 18, 2023, at San Cabos Airport, WestJet failed to permit a person with a disability to board in advance of other passengers, on flight WS2179, when the person had requested assistance with boarding, locating their passenger seat or cabin, transferring between a mobility aid and their passenger seat or storing carry-on baggage, thereby contravening paragraph 34(1)(a) of the Accessible Transportation for Persons with Disabilities Regulations. |
2024-04-05 |
Monetary penalty $55,000 |
| Flair Airlines Ltd. |
(A) On or about January 4, 2024, at Toronto Pearson International Airport (CYYZ), Flair Airlines Ltd. failed to provide the passengers, by means of an audible announcement, the reason for the delay for flight number F81602, thereby contravening subsection 13(4) of the Air Passenger Protection Regulations. |
2024-03-26 |
Monetary penalty $4,000 |