Notices of Violations issued by CTA's enforcement officers
Statistics
| 2024-2025 (year to date) | 2023-2024 | 2022-2023 | 2021-2022 | 2020-2021 | |
|---|---|---|---|---|---|
| Notice of Violation – with Administrative Monetary PenaltyNote 1 | 38 | 75 | 34 | 11 | 6 |
| Notice of Violation – with Warning Note 2 | 0 | 0 | 0 | 0 | 2 |
| Total amount of Administrative Monetary Penalties Note 1 | $1,020,910 | $1,343,430 | $725,380 | $253,975 | $54,500 |
List of Notices of Violations
This list below includes Notices of Violations issued by enforcement officers. Learn more about types of enforcement actions and contraventions.
Consistent with statutory provisions and best practices, the Agency undertakes to publish on its website the results of its formal enforcement actions at the time of the issuance of a Notice of Violation. More detailed information can be found in the CTA's Compliance and Enforcement Policy.
| Regulated entity | Contravention | Date of Issuance | Penalty |
|---|---|---|---|
| Sky Taxi Sp. Z o.o. carrying on business as SkyTaxi |
Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA) the undersigned Enforcement Officer has issued this notice of violation believing SkyTaxi Sp. z o.o. carrying on business as SkyTaxi has committed the 3 following violations, SkyTaxi operated an international goods charter, using an aircraft bearing registration SP-MRG from Phnom Penh, Cambodia (VDPP) to Montréal, Canada (CYMX) without first obtaining the required charter permit, thereby contravening section 21 of the Air Transportation Regulations. SOR/88-58 (ATR). These contraventions occurred between April 11, 2024 and August 8, 2024. |
2024-10-02 |
Monetary penalty $7,500 |
| Air Canada |
Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), the undersigned enforcement officer has issued this notice of violation believing Air Canada has committed the 20 following violations, not providing passengers with the minimum compensation referred to in subsection 19(1) or 19(2) of the Air Passenger Protection Regulations or an explanation as to why compensation is not payable, within 30 days after the day on which it received the passenger's request, thereby contravening subsection 19(4) of those regulations. Air Passenger Protection Regulations, SOR/2019-150 (APPR). These contraventions occurred between July 23, 2023 and October 23, 2023. |
2024-10-02 |
Monetary penalty $8,000 |
| Koninklijke Luchtvaart Maatschappij N.V. (aka KLM Royal Dutch Airlines) |
Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA) the undersigned enforcement officer has issued this notice of violation believing Koninklijke Luchtvaart Maatschappij N.V. has committed the following 10 violations, failed to make available, in simple, clear and concise language, on a document on which the itinerary of passengers appears, the terms and conditions of carriage referred to in subsection 5(1), thereby contravening subsection 5(2) of the Air Passenger Protection Regulations SOR/2019-150 (APPR). Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA) the undersigned enforcement officer has issued this notice of violation believing Koninklijke Luchtvaart Maatschappij N.V. has committed the following 10 violations, failing to provide in simple, clear and concise language, on a document on which the itinerary of passengers appears, information on the treatment of passengers and minimum compensation owed by the carrier and the recourse against the carrier available to passengers, including their recourse to the Agency, thereby contravening subsection 5(3) of the Air Passenger Protection Regulations SOR/2019-150 (APPR). Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA) the undersigned enforcement officer has issued this notice of violation believing Koninklijke Luchtvaart Maatschappij N.V. has committed the following 10 violations, failed to make available the prescribed notice pursuant to subsection 5(5), on a document on which the itinerary of passengers appears, thereby contravening that subsection of the Air Passenger Protection Regulations SOR/2019-150 (APPR). |
2024-09-26 |
Monetary penalty $48,000 |
| United Airlines Inc. |
Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), the undersigned enforcement officer has issued this notice of violation believing United Airlines, Inc. has committed 33 of the following violations, not providing Passengers with the minimum compensation referred to in subsection 19(1) or 19(2) of the Air Passenger Protection Regulations or an explanation as to why compensation is not payable, within 30 days after the day on which it received the passenger's request, thereby contravening subsection 19(4) of those regulations. |
2024-09-19 |
Monetary penalty $6,600 |
| Air Liaison Inc. |
Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA) the undersigned Enforcement Officer has issued this notice of violation believing Air Liaison Inc. has committed 13 of the following violations, operating an air service, flight (DU900), (DU9000) (DU9200), ( DU9201) without holding the required licence issued under Part ll of the Canada Transportation Act, thereby contravening paragraph 57(a) of the CTA. The contraventions occurred between December 21, 2023 to December 22, 2023 |
2024-09-11 |
Monetary penalty $65,000 |
| WestJet |
Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), A designated Enforcement officer has issued a notice of violation believing WestJet has committed 7 violations, after being unable to provide a confirmed reservation in accordance with subsection 18(1), failed to, at the passenger's choice, refund any unused portion of the ticket or provide alternate travel arrangements, free of charge, to wit, in the case of a large carrier a confirmed reservation for the next available flight that is operated by any carrier and is travelling on any reasonable air route from the airport at which the passenger is located, or another airport that is within a reasonable distance of that airport, to the destination that is indicated on the passenger's original ticket and, if the new departure is from an airport other than the one at which the passenger is located, transportation to that other airport, contrary to paragraph 18(1.1)(a) of the Air Passenger Protection Regulations. These violations occurred on or about January 12, 2024 and January 13, 2024. |
2024-08-23 |
Monetary penalty $3,150 |
| WestJet |
On or about April 25, 2024, at Toronto Pearson International Airport, WestJet failed to provide to a person with a disability any passenger seat adjacent to their passenger seat that is needed to provide sufficient floor space for their service dog, if because of the size of the service dog, the passenger seat of the person with a disability does not provide sufficient floor space for the service dog to lie down at the person’s feet in a manner that ensures the safety and well-being of the dog and the person, thereby contravening subsection 51(4) of the Accessible Transportation for Persons with Disabilities Regulations. |
2024-08-16 |
Monetary penalty $45,000 |
| Flair Airlines Ltd |
Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), a Designated Enforcement Officer has issued a notice of violation believing Flair Airlines Ltd. has committed 53 violations, where they did not provide passengers with the minimum compensation referred to in subsection 19(1) or 19(2) of the Air Passenger Protection Regulations or an explanation as to why compensation is not payable, within 30 days after the day on which it received the passenger's request, thereby contravening subsection 19(4) of those regulations. These contraventions occurred between January 5, 2024 and May 19, 2024. |
2024-08-02 |
Monetary penalty $42,400 |
| Porter Airlines (Canada) Limited |
Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), a Designated Enforcement Officer has issued a notice of violation believing Porter Airlines (Canada) Limited has committed the 10 violations, where they did not provide passengers with the minimum compensation referred to in subsection 19(1) or 19(2) of the Air Passenger Protection Regulations or an explanation as to why compensation is not payable, within 30 days after the day on which it received the passenger's request, thereby contravening subsection 19(4) of those regulations. These contraventions occurred between August 21, 2023 and November 30, 2023. |
2024-07-26 |
Monetary penalty $2,000 |
| British Airways Plc |
(1) On or about July 25, 2022, at Vancouver International Airport, British Airways Plc failed to provide assistance services, on the request of a person with a disability without delay and in a manner that respected their dignity, to assist the person with disembarking flight BA85, thereby contravening paragraph 35(f) of the Accessible Transportation for Persons with Disabilities Regulations. (2) On or about July 25, 2022, at Vancouver International Airport, British Airways Plc failed to provide assistance services, on the request of a person with a disability without delay and in a manner that respected their dignity, to assist the person with transferring between their passenger seat and a mobility aid upon the arrival of flight BA85, thereby contravening paragraph 35(h) of the Accessible Transportation for Persons with Disabilities Regulations. |
2024-07-17 |
Monetary penalty $75,000 |