Notices of Violations issued by CTA's enforcement officers
Statistics
| 2025-2026 (year to date) | 2024-2025 | 2023-2024 | 2022-2023 | 2021-2022 | |
|---|---|---|---|---|---|
| Notice of Violation – with Administrative Monetary PenaltyNote 1 | 30 | 52 | 74 | 33 | 11 |
| Notice of Violation – with Warning Note 2 | 0 | 0 | 0 | 0 | 0 |
| Total amount of Administrative Monetary Penalties Note 1 | $812,950 | $1,586,610 | $1,233,430 | $725,380 | $253,975 |
List of Notices of Violations
This list below includes Notices of Violations issued by enforcement officers. Learn more about types of enforcement actions and contraventions.
Consistent with statutory provisions and best practices, the Agency undertakes to publish on its website the results of its formal enforcement actions at the time of the issuance of a Notice of Violation. More detailed information can be found in the CTA's Compliance and Enforcement Policy.
Download all notices | Regulated entity | Contravention | Date of Issuance | Penalty |
|---|---|---|---|
| Bermudair Limited |
(A) On or about September 1, 2025, Bermudair Limited advertised the price of an air service in a marketing email sent by mail@flybermudair.com, without including the point of origin and point of destination of the service, thereby contravening paragraph 28(1)(b) of the Air Passenger Protection Regulations. (B) On or about September 2, 2025, Bermudair Limited advertised the price of an air service in an advertisement on Facebook without including the point of origin and point of destination of the service, thereby contravening paragraph 28(1)(b) of the Air Passenger Protection Regulations. (C) On or about September 1, 2025, Bermudair Limited provided information in an advertisement in a marketing email sent by mail@flybermudair.com in a manner that could interfere with the ability of anyone to readily determine the total price that must be paid for an air service, thereby contravening section 29 of the Air Passenger Protection Regulations. (D) On or about September 2, 2025, Bermudair Limited provided information in an advertisement on Facebook in a manner that could interfere with the ability of anyone to readily determine the total price that must be paid for an air service, thereby contravening section 29 of the Air Passenger Protection Regulations. |
2025-09-12 |
Monetary penalty $6,000 |
| Air New Zealand Limited |
(A) Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), the undersigned enforcement officer has issued this notice of violation believing Air New Zealand Limited has committed the following 5 violations, failed to make available, in simple, clear and concise language, on a document on which the itinerary of passengers appears, the terms and conditions referred to in subsection 5(1) of the Air Passenger Protection Regulations (APPR), thereby contravening subsection 5(2) of the APPR. (B) Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), the undersigned enforcement officer has issued this notice of violation believing Air New Zealand Limited has committed the following 5 violations, failed to provide, in simple, clear and concise language, on a document on which the itinerary of passengers appears, information on the treatment of passengers and minimum compensation owed by the carrier and the recourse against the carrier available to passengers, including their recourse to the Agency, thereby contravening subsection 5(3) of the Air Passenger Protection Regulations. (C) Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), the undersigned enforcement officer has issued this notice of violation believing Air New Zealand Limited has committed the following 5 violations, failed to make available the prescribed notice pursuant to subsection 5(5) of the Air Passenger Protection Regulations (APPR), on a document on which the itinerary of passengers appears thereby contravening that subsection of the APPR. These violations occurred between September 17, 2024, and March 26, 2025. |
2025-08-29 |
Monetary penalty $24,000 |
| Air India Limited |
(A) On or about June 10, 2025, Air India Limited advertised the price of an air service in an advertisement on Facebook without including whether the service is one-way or round-trip, thereby contravening paragraph 28(1)(b) of the Air Passenger Protection Regulations. (B) On or about August 15, 2025, Air India Limited advertised the price of an air service in an advertisement on the website airindia.com without including the point of origin and point of destination of the service, thereby contravening paragraph 28(1)(b) of the Air Passenger Protection Regulations. |
2025-08-18 |
Monetary penalty $5,000 |
| Delta Airlines Inc. |
(A) On or about February 27, 2025, Delta Air Lines, Inc. failed to provide passenger, affected by the delay of flight DL3897 scheduled on February 27, 2025, the reason for the delay using the available communication method for which he had indicated a preference, including a method that is compatible with adaptive technologies intended to assist persons with disabilities, thereby contravening subsection 13(5) of the Air Passenger Protection Regulations. |
2025-08-13 |
Monetary penalty $5,000 |
| Air Transat A.T. Inc. |
(1) On or about June 7, 2024, Air Transat A.T. failed to make available, in simple, clear and concise language, on a document on which the itinerary of a passenger appears, the terms and conditions referred to in subsection 5(1) of the Air Passenger Protection Regulations (APPR), thereby contravening subsection 5(2) of the APPR. (2) On or about June 7, 2024, Air Transat A.T. failed to provide, in simple, clear and concise language, on a document on which the itinerary of a passenger appears, information on the treatment of passengers and minimum compensation owed by the carrier and the recourse against the carrier available to passengers, including their recourse to the Agency, thereby contravening subsection 5(3) of the Air Passenger Protection Regulations. (3) On or about June 7, 2024, Air Transat A.T. failed to make available the prescribed notice pursuant to subsection 5(5) of the Air Passenger Protection Regulations (APPR), on a document on which the itinerary of a passenger appears thereby contravening that subsection of the APPR. (4) On or about April 22, 2024, Air Transat A.T. failed to make available the prescribed notice pursuant to subsection 5(5) of the Air Passenger Protection Regulations (APPR), on a document on which the itinerary of a passenger appears thereby contravening that subsection of the APPR. (5) Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), the undersigned enforcement officer has issued this notice of violation believing Air Transat A. T. Inc. has committed the following four violations, failed to provide passengers, affected by the cancellation of flights TS715, TS771, TS772 and TS399, scheduled between May 1, 2024 and January 4, 2025, with the information referred to in subsection 13(1) using the available communication method for which they indicated a preference, including a method that is compatible with adaptative technologies intended to assist persons with disabilities, thereby contravening subsection 13(5) of the Air Passenger Protection Regulations. |
2025-08-12 |
Monetary penalty $29,600 |
| WestJet |
(A) On or about December 13, 2024, WestJet failed to provide assistance services, on the request of a person with a disability and without delay, to assist the person with disembarking flight WS2249, thereby contravening paragraph 35(f) of the Accessible Transportation for Persons with Disabilities Regulations. |
2025-08-08 |
Monetary penalty $45,000 |
| Flair Airlines Ltd. |
(A) Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), the undersigned enforcement officer has issued this notice of violation believing Flair Airlines Ltd. has committed 48 violations, by failing to provide passengers with the option of receiving a confirmed reservation for the next available flight that was operated by any carrier travelling on any reasonable air route from the airport at which the passengers were located, or another airport that was within a reasonable distance of that airport, to the destination that is indicated on the passenger's original ticket, contrary to subsection 18 (1.1) of the Air Passenger Protection Regulations. These violations occurred on or about August 17, 2024. (B) Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), the undersigned enforcement officer has issued this notice of violation believing Flair Airlines Ltd. has committed 24 violations following a flight cancellation (F82631) by failing to refund the unused portion of a ticket to passengers within 30 days after the day on which the carrier became obligated to provide the refund thereby contravening subsection 18.2(2) of the Air Passenger Protection Regulations. These violations occurred on or about September 18, 2024. |
2025-07-31 |
Monetary penalty $174,000 |
| Air Canada |
(A) On or about October 05, 2023, Air Canada failed to apply the terms and conditions of carriage, specified in its tariff CTA(A) No.3, namely: Air Canada improperly invalidated the ticket of a passenger, contrary to the terms and conditions of Rule 25 of Air Canada’s tariff in effect at the time, thereby contravening subsection 67(3) of the Canada Transportation Act. (B) On or about September 13, 2024, Air Canada failed to apply the terms and conditions of carriage specified in its tariff AC-2, namely: Air Canada improperly invalidated the ticket of a passenger, contrary to the terms and conditions of Rule 25 of Air Canada’s tariff in effect at the time, thereby contravening subsection 110(4) of the Air Transportation Regulations. |
2025-07-31 |
Monetary penalty $5,000 |
| WestJet |
(A) On or about June 30, 2025, WestJet advertised the price of an air service to Loreto, Mexico (LTO) in an advertisement on Instagram without indicating whether the service is one-way or round trip, thereby contravening paragraph 28(1)(b) of the Air Passenger Protection Regulations. (B) On or about June 30, 2025, WestJet advertised the price of an air service to Nassau, Bahamas (NAS) in an advertisement on Facebook without indicating whether the service is one-way or round trip, thereby contravening paragraph 28(1)(b) of the Air Passenger Protection Regulations. |
2025-07-24 |
Monetary penalty $5,000 |
| Air India Limited |
(1) On or about May 21, 2025, Air India Limited failed to provide a passenger, affected by the delay of flight AI186 scheduled to depart on May 22, 2025, the reason for the delay, the compensation to which they may be entitled to for inconvenience, the standards of treatment for passengers, and the recourse available against the carrier, including their recourse to the Agency, using the available communication method for which he had indicated a preference, including a method that is compatible with adaptive technologies intended to assist persons with disabilities, thereby contravening subsection 13(5) of the Air Passenger Protection Regulations. |
2025-07-18 |
Monetary penalty $2,250 |