Enforcement actions taken by the CTA’s enforcement officers

Statistics

 

  2019-2020
(year to date)
2018-2019 2017-2018 2016-2017 2015-2016 2014-2015 2013-2014
Monetary penalties 2 16 28 15 10 19 29
Formal warnings 7 63 56 43 43 73 115
Total amount of penalties $754,500 $185,000 $550,750 $116,250 $103,500 $177,750 $495,000

Note: The increase in enforcement actions in 2013-2014 and 2014-2015 is due to the introduction of the Air Service Price Advertising Regulations.

 

List of enforcement actions

This list includes penalties issued by the CTA's enforcement officers, as well as any formal warnings that are classified as level 3, 4 or 5. Learn more about types of enforcement actions and contraventions.

 

Displaying 11 - 20 of 370 actions.
Carrier Contravention Date of Issuance Penalty
Central Mountain Air Ltd.

RE: Warning for violation of paragraph 67(1)(a) of the Canada Transportation Act

Results of a recent compliance verification conducted at Vancouver Airport South Terminal on March 8, 2019, by a designated enforcement officer of the Canadian Transportation Agency indicate that Central Mountain Air Ltd. is in contravention of the following section of the Canada Transportation Act: Paragraph 67(1)(a) – Tariffs to be made public.

2019-03-11 Formal warning
Powell River Airport

Warning for violations pursuant to the Personnel Training for the Assistance of Persons with Disabilities Regulations

Results of a recent periodic facility inspection conducted on March 7, 2019, by a designated enforcement officer of the Canadian Transportation Agency indicate that Powell River Airport is in contravention of the sections 8 and 11 of the Personnel Training for the Assistance of Persons with Disabilities Regulations

2019-03-11 Formal warning
Lufthansa

Results of a compliance verification conducted by a designated enforcement officer of the Canadian Transportation Agency indicate that Deutsche Lufthansa Aktiengesellschaft (Lufthansa German Airlines) is in contravention of paragraph 135.8(1)(b) and subsection 135.8(3) of the Air Transportation Regulations. This compliance verification relates to an advertisement on the website theweathernetwork.com and the booking engine on the website lufthansa.com/ca/en.

2019-03-07 Formal warning
Air China Limited

(A) On or about September 20, 2018, Air China advertised the price of an air service on its website airchina.ca without setting out all third party charges under the heading "Taxes, fees and Charges"  thereby contravening subsection 135.8(2) of the Air Transportation Regulations.

2019-03-07 Monetary penalty
$2,500
Deutsche Lufthansa Aktiengesellschaft (Lufthansa German Airlines)

(A) On or about December 12, 2018, Lufthansa German Airlines advertised the price of an air service on its Canadian website lufthansa.com/ca without setting out all third party charges under the heading "Taxes, fees and Charges"  thereby contravening subsection 135.8(2) of the Air Transportation Regulations.

Administrative Monetary Penalty: $2500

(B) On or about December 12, 2018, Lufthansa German Airlines set out an air transportation charge in an advertisement on its Canadian website lufthansa.com/ca as if it were a third party charge thereby contravening section 135.91 of the Air Transportation Regulations.

Administrative Monetary Penalty: $2500

2019-03-06 Monetary penalty
$5,000
British Airways Plc

(A) On or about October 18 2018, British Airways Plc. violated:

  • subsection 135.8(2) of the ATR by not setting out all third party charges under the heading “Taxes, Fees and Charges” on the booking system found on the web site britishairways.com/en-ca.
  • section 135.91 of the ATR by setting out an Air Transportation Charge as if it were a third party charge on the booking system found on the web site britishairways.com/en-ca.
2019-03-05 Monetary penalty
$5,000
British Airways Plc

Results of a compliance verification conducted by a designated enforcement officer of the Canadian Transportation Agency indicate that British Airways Plc is in contravention of subsection 135.8(3) of the Air Transportation Regulations. This compliance verification relates to information found on the web site britishairways.com/en-ca.

2019-03-04 Formal warning
Frontier Airlines, Inc.

Results of a compliance verification conducted by a designated enforcement officer of the Canadian Transportation Agency indicate that Frontier Airlines, Inc. is in contravention of paragraphs 135.8(1)(a) and 135.8(1)(e), section 135.91 and subsections 135.8(2) and 135.8(3) of the Air Transportation Regulations. This compliance verification relates to information found on the website flyfrontier.com.

2019-02-22 Formal warning
Air Canada

Results of an investigation conducted by a designated enforcement officer, Ontario Region of the Canadian Transportation Agency (Agency) indicate that Air Canada has violated subsection  67(3) of the Canada Transportation Act in that it failed to provide a passenger with a meal voucher to be used in the terminal or with the on board café, at the time that Air Canada had incurred a flight delay of greater than four hours, re: flight AC103 on February 4, 2018. According to Air Canada's domestic tariff CTA(A) No. 3, Rule 80(C)(5), Air Canada should have distributed food vouchers to passengers after a four-hour delay.

2019-01-31 Formal warning
JA Douglas McCurdy Sydney Airport

Results of recent periodic facility inspection conducted on December 10, 2018, by a designated enforcement officer of the Canadian Transportation Agency indicate that the JA Douglas McCurdy Sydney Airport is in contravention of sections 8 and 9 of the Personnel Training for the Assistance of Persons with Disabilities Regulations.

2019-01-16 Formal warning