Koninklijke Luchtvaart Maatschappij N.V. (aka KLM Royal Dutch Airlines)
Contravention
Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA) the undersigned enforcement officer has issued this notice of violation believing Koninklijke Luchtvaart Maatschappij N.V. has committed the following 10 violations, failed to make available, in simple, clear and concise language, on a document on which the itinerary of passengers appears, the terms and conditions of carriage referred to in subsection 5(1), thereby contravening subsection 5(2) of the Air Passenger Protection Regulations SOR/2019-150 (APPR).
Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA) the undersigned enforcement officer has issued this notice of violation believing Koninklijke Luchtvaart Maatschappij N.V. has committed the following 10 violations, failing to provide in simple, clear and concise language, on a document on which the itinerary of passengers appears, information on the treatment of passengers and minimum compensation owed by the carrier and the recourse against the carrier available to passengers, including their recourse to the Agency, thereby contravening subsection 5(3) of the Air Passenger Protection Regulations SOR/2019-150 (APPR).
Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA) the undersigned enforcement officer has issued this notice of violation believing Koninklijke Luchtvaart Maatschappij N.V. has committed the following 10 violations, failed to make available the prescribed notice pursuant to subsection 5(5), on a document on which the itinerary of passengers appears, thereby contravening that subsection of the Air Passenger Protection Regulations SOR/2019-150 (APPR).