Notices of Violations issued by CTA's enforcement officers
Statistics
| 2024-2025 (year to date) | 2023-2024 | 2022-2023 | 2021-2022 | 2020-2021 | |
|---|---|---|---|---|---|
| Notice of Violation – with Administrative Monetary PenaltyNote 1 | 38 | 75 | 34 | 11 | 6 |
| Notice of Violation – with Warning Note 2 | 0 | 0 | 0 | 0 | 2 |
| Total amount of Administrative Monetary Penalties Note 1 | $1,020,910 | $1,343,430 | $725,380 | $253,975 | $54,500 |
List of Notices of Violations
This list below includes Notices of Violations issued by enforcement officers. Learn more about types of enforcement actions and contraventions.
Consistent with statutory provisions and best practices, the Agency undertakes to publish on its website the results of its formal enforcement actions at the time of the issuance of a Notice of Violation. More detailed information can be found in the CTA's Compliance and Enforcement Policy.
| Regulated entity | Contravention | Date of Issuance | Penalty |
|---|---|---|---|
| Neos S.p.A. |
(A) On or about September 27, 2023, Neos S.p.A. advertised the price of an air service on the website ca.neosair.com without setting out all third party charges under the heading “Taxes, Fees and Charges” thereby contravening subsection 28(2) of the Air Passenger Protection Regulations (APPR). (B) On or about September 27, 2023, Neos S.p.A. referred to a third party charge in an advertisement on the website ca.neosair.com by a name other than the name under which it was established, thereby contravening section 31 of the Air Passenger Protection Regulations (APPR). (B) On or about September 27, 2023, Neos S.p.A. referred to a third party charge in an advertisement on the website ca.neosair.com by a name other than the name under which it was established, thereby contravening section 31 of the Air Passenger Protection Regulations (APPR). |
2023-10-03 |
Monetary penalty $1,100 |
| American Airlines, Inc. |
(A) Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), a designated enforcement officer has issued this notice of violation believing American Airlines, Inc. has committed 36 violations of failing to provide passengers affected by the delay and subsequent cancellation of flight number AA1415 with information regarding the compensation to which they may be entitled to for inconvenience, thereby contravening paragraph 13(1)(b) of the Air Passenger Protection Regulations (APPR). These contraventions occurred on or about March 12, 2023. (B) Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), a designated enforcement officer has issued this notice of violation believing American Airlines, Inc. has committed 36 violations of failing to provide passengers affected by the delay and subsequent cancellation of flight number AA1415 with information regarding the standards of treatment for passengers, thereby contravening paragraph 13(1)(c) of the Air Passenger Protection Regulations (APPR). These contraventions occurred on or about March 12, 2023. (C) Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), a designated enforcement officer has issued this notice of violation believing American Airlines, Inc. has committed 37 violations of failing to provide passengers affected by the delay and subsequent cancellation of flight number AA1415 with information regarding recourse available against the carrier, including their recourse to the Agency, thereby contravening paragraph 13(1)(d) of the Air Passenger Protection Regulations (APPR). These contraventions occurred on or about March 12, 2023. (D) Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), a designated enforcement officer has issued this notice of violation believing American Airlines, Inc. has committed 23 violations of failing to provide passengers affected by the delay and subsequent cancellation of flight number AA1415, who had waited two hours after the departure time that was indicated on their original ticket, food and drink in reasonable quantities, taking into account the length of the wait, the time of the day and the location of the passenger, thereby contravening paragraph 14(1)(a) of the Air Passenger Protection Regulations (APPR). These contraventions occurred on or about March 12, 2023. (E) Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), a designated enforcement officer has issued this notice of violation believing American Airlines, Inc. has committed 6 violations of failing to offer a passengers affected by the delay and subsequent cancellation of flight number AA1415, hotel or other comparable accommodation that is reasonable in relation to the location of the passenger, as well as transportation to the hotel or other accommodation and back to the airport, free of charge, while the passenger was required to wait overnight for their original flight or for a flight reserved as part of alternate travel arrangements, thereby contravening subsection 14(2) of the Air Passenger Protection Regulations (APPR). These contraventions occurred on or about March 12, 2023. |
2023-09-28 |
Monetary penalty $51,000 |
| American Airlines, Inc. |
(A) On or about July 11, 2023, American Airlines, Inc. failed to provide passenger (RFAJGY), affected by the delay of flight AA5020 scheduled to depart on July 11, 2023, at 12:00, the reason for the delay using the available communication method for which he had indicated a preference, including a method that is compatible with adaptive technologies intended to assist persons with disabilities, specifically by email, thereby contravening subsection 13(5) of the Air Passenger Protection Regulations (APPR). (B) On or about July 11, 2023, American Airlines, Inc. failed to provide passenger (BBDRDX), affected by the delay of flight AA5020 scheduled to depart on July 11, 2023, at 12:00, the reason for the delay using the available communication method for which he had indicated a preference, including a method that is compatible with adaptive technologies intended to assist persons with disabilities, specifically by AA mobile app, thereby contravening subsection 13(5) of the Air Passenger Protection Regulations (APPR). (C) On or about July 24, 2023, American Airlines, Inc. failed to provide passenger (QRXOIV), affected by the delay of flight AA4382 scheduled to depart on July 24, 2023, at 12:52, the reason for the delay, using the available communication method for which she had indicated a preference, including a method that is compatible with adaptive technologies intended to assist persons with disabilities, specifically by email, thereby contravening subsection 13(5) of the Air Passenger Protection Regulations (APPR). |
2023-09-28 |
Monetary penalty $13,500 |
| Air Canada |
(1) On or about December 26, 2022, Air Canada failed to provide passenger (43N48E), affected by the cancellation of flight AC1963 scheduled to depart on December 26, 2022, the reason for the cancellation using the available communication method for which she had indicated a preference, including a method that is compatible with adaptive technologies intended to assist persons with disabilities, thereby contravening subsection 13(5) of the Air Passenger Protection Regulations (APPR). |
2023-09-25 |
Monetary penalty $1,750 |
| Air Saint-Pierre, S.A. |
(A) On or about August 4, 2023, Air Saint-Pierre, S.A. advertised the price of an air service on the website airsaintpierre.com without including the total price that must be paid to the advertiser to obtain the air service, expressed in Canadian dollars, thereby contravening paragraph 28(1)(a) of the Air Passenger Protection Regulations (APPR). |
2023-09-22 |
Monetary penalty $2,750 |
| Türk Hava Yollari Anonim Ortakligi (Turkish Airlines Inc.) |
(A) On or about August 3, 2023, Türk Hava Yollari Anonim Ortakligi made reference to an air transportation charge in an advertisement on the website www.turkishairlines.com without setting out the charge under the heading "Air Transportation Charges", thereby contravening subsection 28(3) of the Air Passenger Protection Regulations (APPR). |
2023-09-22 |
Monetary penalty $500 |
| Air Liaison Inc. |
(A) On or about August 4, 2023, Air Liaison Inc. advertised the price of an air service on the website airliaison.ca without including the total price or range of total prices for optional incidental services for which a fee or charge is payable, thereby contravening paragraph 28(1)(e) of the Air Passenger Protection Regulations (APPR). |
2023-09-22 |
Monetary penalty $550 |
| Arajet, S.A |
(A) On or about July 11, 2023, Arajet, S.A. advertised the price of an air service on the website arajet.com/ca/ without including the total price that must be paid to the advertiser to obtain the air service, expressed in Canadian dollars, thereby contravening paragraph 28(1)(a) of the Air Passenger Protection Regulations (APPR). (B) On or about July 11, 2023, Arajet, S.A. advertised the price of an air service on the website arajet.com/ca/ without including the point of origin and point of destination of the service, thereby contravening paragraph 28(1)(b) of the Air Passenger Protection Regulations (APPR). |
2023-09-22 |
Monetary penalty $6,000 |
| Flair Airlines Ltd. |
(A) On or about August 2, 2023, Flair Airlines Ltd. advertised the price of an air service on the website https://flyflair.com without including in the advertisement the total price or range of total prices of each optional incidental service offered for which a fee or charge is payable, thereby contravening paragraph 28(1)(e) of the APPR. |
2023-09-22 |
Monetary penalty $1,000 |
| Victoria Airport Authority |
(1) On or about July 5, 2023, the Victoria Airport Authority failed to identify by tactile and Braille signage a designated area for service dogs to relieve themselves located outside the terminal across the road from Departures, thereby contravening paragraph 227(1)(a) of the Accessible Transportation for Persons with Disabilities Regulations (ATPDR). (2) On or about July 5, 2023, the Victoria Airport Authority failed to have signage that indicates the direction to follow in order to access a designated relief area for service dogs, specifically the designated relief area located outside the terminal across the road from Departures, thereby contravening subsection 227(2) of the Accessible Transportation for Persons with Disabilities Regulations (ATPDR). |
2023-09-18 |
Monetary penalty $19,000 |