Enforcement actions taken by the CTA’s enforcement officers
Statistics
List of enforcement actions
This list below includes Notices of Violations issued by enforcement officers. Learn more about types of enforcement actions and contraventions.
Consistent with statutory provisions and best practices, the Agency undertakes to publish on its website the results of its formal enforcement actions at the time of the issuance of a Notice of Violation. More detailed information can be found in the CTA's Compliance and Enforcement Policy.
| Regulated entity | Contravention | Date of Issuance | Penalty |
|---|---|---|---|
| Aerolineas Argentinas Sociedad Anonima |
(A) On or about May 17, 2023, Aerovias del Continente Americano S.A. advertised the price of an air service on their website (www.aerolineas.com.ar/) without including the total price, expressed in Canadian Dollars, that must be paid to the advertiser to obtain the air service, thereby contravening paragraph 28(1)(a) of the Air Passenger Protection Regulations. |
2023-08-25 |
Monetary penalty $2,500 |
| Air Canada |
(1) On or about January 16, 2023, Air Canada failed to provide a temporary replacement mobility aid that met the mobility needs of a person with a disability (2RITEM), who did not retain their mobility aid during flight AC92 and it was not made available to the person at their arrival at Santiago Airport, Chile (SCL). Therefore Air Canada's failure contravenes subsection 61(a) of the Accessible Transportation for Persons with Disabilities Regulations (ATPDR). |
2023-08-15 |
Monetary penalty $50,000 |
| ER World Services Corp. |
(A) On or about July 21, 2023, ER World Services Corp. failed to provide reasonable assistance at the request of an enforcement officer, thereby contravening subsection 178(5) of the Canada Transportation Act. |
2023-08-04 |
Monetary penalty $2,500 |
| WestJet |
(1) On or about December 3, 2022, at Victoria International Airport, WestJet refused to accept the mobility aid of a person with a disability (HPFMQQ) who needed the mobility aid during travel on flight WS3260, thereby contravening subsection 40(1) of the Accessible Transportation for Persons with Disabilities Regulations (ATPDR). (2) On or about December 3, 2022, at Victoria International Airport, WestJet refused to transport a person with a disability (HPFMQQ) on flight WS3260, thereby contravening subsection 60(1) of the Accessible Transportation for Persons with Disabilities Regulations (ATPDR). (3) On or about December 14, 2022, WestJet failed to provide a written notice, within 10 days, to a person with a disability (HPFMQQ) that set out the reasons for the refusal to transport the mobility aid of the person on flight WS3260 on December 3, 2022, thereby contravening subsection 48(a) of the Accessible Transportation for Persons with Disabilities Regulations (ATPDR). (4) On or about December 14, 2022, WestJet failed to provide a written notice, within 10 days, to a person with a disability (HPFMQQ) that set out the reasons for the refusal to transport that person on flight WS3260 on December 3, 2022, thereby contravening subsection 60(2) of the Accessible Transportation for Persons with Disabilities Regulations (ATPDR). |
2023-08-03 |
Monetary penalty $85,500 |
| Aero JL, S.A. de C.V. |
(A) On or about August 5, 2022, Aero JL, S.A. de C.V. operated an air service using an aircraft bearing registration XA-WIN from Cancun, Mexico (MMUN) to Halifax, Canada (CYHZ) without holding a licence issued under Part II of the Canada Transportation Act (CTA), thereby contravening subsection 57(a) of the CTA. (B) On or about January 13, 2023, Aero JL, S.A. de C.V., on its website (https://aerojl.com/) sold, caused to be sold or publicly offered for sale in Canada an air service without holding a licence issued under Part II of the Canada Transportation Act (CTA) thereby contravening section 59 of the CTA. |
2023-08-03 |
Monetary penalty $7,000 |
| Flair Airlines Ltd. |
(A) Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), a designated enforcement officer has issued this notice of violation believing Flair Airlines Ltd. has committed 6 violations of failing to refund the cost of additional services purchased by passengers (K625NX), (64Q9GE), (JUTJH5), and (RNW73N) in connection with their original ticket within 30 days after the day on which it became obligated to provide the refund, thereby contravening subsection 18.2(2) of the Air Passenger Protection Regulations (APPR). These contraventions occurred between on or about January 9, 2023 and January 21, 2023. (B) Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), a designated enforcement officer has issued this notice of violation believing Flair Airlines Ltd. has committed 46 violations of not providing the prescribed compensation requested by passengers (K625NX), (HH35AT), (64Q9GE), (TRAQJR), (PY6MXK), (CEVUDN), (D8K4GJ), (EG8XQ9), (A92DM3), (72QT94), (6ZSVY3), (KH6Z5Q), (TEUH4R), (C9M68G), (PXUKXP), (WUX23T), (GFE64R), (855WBJ), (HS6CQK), (BP6V3U), (9WXJQJ), (TUWS3C), (72JY4X), (TGK9ZC), and (SJ6W5H), or an explanation as to why compensation is not payable, within 30 days after the day on which it received the request, thereby contravening subsection 19(4) of the Air Passenger Protection Regulations. These contraventions occurred between on or about January 4, 2023 and March 3, 2023. |
2023-07-28 |
Monetary penalty $21,400 |
| Delta Air Lines, Inc. |
(A) Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), a designated enforcement officer has issued this notice of violation believing Delta Air Lines, Inc. has committed 7 violations of failing to make available, in simple, clear and concise language, on a document on which the itinerary of passengers (H2ULQ2), (G9XWX9), (HURS77), (HOYVLO), (GTK99D) appear, the terms and conditions referred to in subsection 5(1) of the Air Passenger Protection Regulations, thereby contravening subsection 5(2) of the Air Passenger Protection Regulations (APPR). These contraventions occurred between on or about August 5, 2022 and December 27, 2022. (B) Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), a designated enforcement officer has issued this notice of violation believing Delta Air Lines, Inc. has committed 7 violations of failing to provide, in simple, clear and concise language, on a document on which the itinerary of passengers (H2ULQ2), (G9XWX9), (HURS77), (HOYVLO), (GTK99D) appear, information on the treatment of passengers and minimum compensation owed by the carrier and the recourse against the carrier available to passengers, including their recourse to the Agency, thereby contravening subsection 5(3) of the Air Passenger Protection Regulations (APPR). These contraventions occurred between on or about August 5, 2022 and December 27, 2022. (C) Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), a designated enforcement officer has issued this notice of violation believing Delta Air Lines, Inc. has committed 7 violations of failing to make available the prescribed notice pursuant to subsection 5(5) of the Air Passenger Protection Regulations, on a document on which the itinerary of passengers (H2ULQ2), (G9XWX9), (HURS77), (HOYVLO), (GTK99D) appear, thereby contravening that subsection of the Air Passenger Protection Regulations (APPR). These contraventions occurred between on or about August 5, 2022 and December 27, 2022. |
2023-07-14 |
Monetary penalty $52,500 |
| 1263343 Alberta Inc. (Lynx Air) |
(1) On or about May 15, 2023, 1263343 Alberta Inc. failed to make available, in simple, clear and concise language, on a digital platform that it uses to sell tickets (www.flylynx.com), its terms and conditions referred to in paragraphs 5(1)(a) and 5(1)(c) of the Air Passenger Protection Regulations, precisely information on denied boarding circumstances and information on the assignment of seats for children under the age of 14 years, thereby contravening subsection 5(2) of those Regulations. (2) On or about May 15, 2023, 1263343 Alberta Inc. failed to provide, in simple, clear and concise language, (3) On or about May 15, 2023, 1263343 Alberta Inc. failed to make available the prescribed notice pursuant to subsection 5(5) of the Air Passenger Protection Regulations, on a digital platform that 1263343 Alberta Inc. uses to sell tickets (www.flylynx.com), thereby contravening that subsection of the Regulations. |
2023-07-11 |
Monetary penalty $7,500 |
| Air Canada |
(1) On or about June 29, 2022, Air Canada failed to provide passenger (48TBKE), affected by the delay of flight AC94 scheduled to depart on June 29, 2022, the reason for the delay using the available communication method for which she had indicated a preference, including a method that is compatible with adaptive technologies intended to assist persons with disabilities, thereby contravening subsection 13(5) of the Air Passenger Protection Regulations. (2) On or about June 29, 2022, Air Canada failed to provide passenger (3C8CTP), affected by the delay of flight AC94 scheduled to depart on June 29, 2022, the reason for the delay using the available communication method for which he had indicated a preference, including a method that is compatible with adaptive technologies intended to assist persons with disabilities, thereby contravening subsection 13(5) of the Air Passenger Protection Regulations. (3) On or about June 29, 2022, Air Canada failed to provide passengers (4VXQGG), affected by the delay of flight AC94 scheduled to depart on June 29, 2022, the reason for the delay using the available communication method for which they had indicated a preference, including a method that is compatible with adaptive technologies intended to assist persons with disabilities, thereby contravening subsection 13(5) of the Air Passenger Protection Regulations. |
2023-06-30 |
Monetary penalty $5,250 |
| Air Canada |
(A) On or about February 25, 2023, at Montréal-Trudeau International Airport (CYUL), Air Canada failed to provide the passengers, by means of the audible announcement made at 10:23, the reason for the delay for flight number AC944, thereby contravening subsection 13(4) of the Air Passenger Protection Regulations. |
2023-06-28 |
Monetary penalty $5,500 |