Enforcement actions taken by the CTA’s enforcement officers
Statistics
| 2024-2025 (year to date) | 2023-2024 | 2022-2023 | 2021-2022 | 2020-2021 | |
|---|---|---|---|---|---|
| Notice of Violation – with Administrative Monetary PenaltyNote 1 | 8 | 75 | 33 | 11 | 6 |
| Notice of Violation – with Warning Note 2 | 0 | 0 | 0 | 0 | 2 |
| Total number of violationsNote 1 | 15 | 642 | 643 | 831 | 23 |
| Cautionary Notice | 9 | 185 | 9 | 56 | 49 |
| Total number of potential violations found in Cautionary Notices above | 64 | 1409 | 16 | 265 | 162 |
| Total amount of Administrative Monetary Penalties Note 1 | $281,000 | $1,343,930 | $725,380 | $253,975 | $54,500 |
List of enforcement actions
This list below includes Notices of Violations issued by enforcement officers. Learn more about types of enforcement actions and contraventions.
Consistent with statutory provisions and best practices, the Agency undertakes to publish on its website the results of its formal enforcement actions at the time of the issuance of a Notice of Violation. More detailed information can be found in the CTA's Compliance and Enforcement Policy.
| Regulated entity | Contravention | Date of Issuance | Penalty |
|---|---|---|---|
| Executive Jet Management, Inc |
(A) On or about April 20, 2022, Executive Jet Management, Inc., a non-Canadian air carrier, operated a non-scheduled international service pursuant to paragraph 5(3)(b) of the Air Transportation Regulations (ATR) using an aircraft bearing registration N881FS from West Palm Beach, Florida, USA (PBI) to Montreal, Canada (YUL) without first filing with the Agency, in respect of the service to be provided or being provided, a valid certificate of insurance in the prescribed form set out in Schedule I of the ATR, thereby contravening subsection 8(1) of the ATR. |
2022-12-14 |
Monetary penalty $1,000 |
| Flair Airlines Ltd. |
Pursuant to section 180 of the Canada Transportation Act, S.C., 1996, c. 10, as amended (CTA), the undersigned Enforcement Officer has issued this notice of violation believing Flair Airlines Ltd. committed 140 violations of not providing, within 30 days after the day on which it received the request, the prescribed compensation requested or an explanation as to why compensation is not payable, contrary to ss. 19(4) of the Air Passenger Protection Regulations. These contraventions occurred between December 1, 2021 and July 15, 2022. |
2022-11-25 |
Monetary penalty $28,000 |
| WestJet |
(1) On or about January 18, 2022, WestJet did not provide the prescribed compensation requested by passenger (SVMEME) or an explanation as to why compensation is not payable, within 30 days after the day on which it received the request, thereby contravening subsection 19(4) of the Air Passenger Protection Regulations. ($200) (2) On or about January 19, 2022, WestJet did not provide the prescribed compensation requested by passenger (SVMEME) or an explanation as to why compensation is not payable, within 30 days after the day on which it received the request, thereby contravening subsection 19(4) of the Air Passenger Protection Regulations. ($200) (3) On or about January 19, 2022, WestJet did not provide the prescribed compensation requested by passenger (SVMEME) or an explanation as to why compensation is not payable, within 30 days after the day on which it received the request, thereby contravening subsection 19(4) of the Air Passenger Protection Regulations. ($200) (4) On or about January 18, 2022, WestJet did not provide the prescribed compensation requested by passenger (JPKAFU) or an explanation as to why compensation is not payable, within 30 days after the day on which it received the request, thereby contravening subsection 19(4) of the Air Passenger Protection Regulations. ($200) (5) On or about January 18, 2022, WestJet did not provide the prescribed compensation requested by passenger (JPKAFU) or an explanation as to why compensation is not payable, within 30 days after the day on which it received the request, thereby contravening subsection 19(4) of the Air Passenger Protection Regulations. ($200) (6) On or about January 18, 2022, WestJet did not provide the prescribed compensation requested by passenger (JPKAFU) or an explanation as to why compensation is not payable, within 30 days after the day on which it received the request, thereby contravening subsection 19(4) of the Air Passenger Protection Regulations. ($200) (7) On or about January 22, 2022, WestJet did not provide the prescribed compensation requested by passenger (GAOYCH) or an explanation as to why compensation is not payable, within 30 days after the day on which it received the request, thereby contravening subsection 19(4) of the Air Passenger Protection Regulations. ($200) (8) On or about January 22, 2022, WestJet did not provide the prescribed compensation requested by passenger (GAOYCH) or an explanation as to why compensation is not payable, within 30 days after the day on which it received the request, thereby contravening subsection 19(4) of the Air Passenger Protection Regulations. ($200) (9) On or about January 22, 2022, WestJet did not provide the prescribed compensation requested by passenger (GARCAS) or an explanation as to why compensation is not payable, within 30 days after the day on which it received the request, thereby contravening subsection 19(4) of the Air Passenger Protection Regulations. ($200) (10) On or about January 22, 2022, WestJet did not provide the prescribed compensation requested by passenger (GARCAS) or an explanation as to why compensation is not payable, within 30 days after the day on which it received the request, thereby contravening subsection 19(4) of the Air Passenger Protection Regulations. ($200) (11) On or about January 25, 2022, WestJet did not provide the prescribed compensation requested by passenger (WJPHDK) or an explanation as to why compensation is not payable, within 30 days after the day on which it received the request, thereby contravening subsection 19(4) of the Air Passenger Protection Regulations. ($200) (12) On or about January 25, 2022, WestJet did not provide the prescribed compensation requested by passenger ( WJPHDK) or an explanation as to why compensation is not payable, within 30 days after the day on which it received the request, thereby contravening subsection 19(4) of the Air Passenger Protection Regulations. ($200) (13) On or about January 25, 2022, WestJet did not provide the prescribed compensation requested by passenger (WJPHDK) or an explanation as to why compensation is not payable, within 30 days after the day on which it received the request, thereby contravening subsection 19(4) of the Air Passenger Protection Regulations. ($200) (14) On or about January 25, 2022, WestJet did not provide the prescribed compensation requested by passenger WJPHDK) or an explanation as to why compensation is not payable, within 30 days after the day on which it received the request, thereby contravening subsection 19(4) of the Air Passenger Protection Regulations. ($200) (15) On or about January 21, 2022, WestJet did not provide the prescribed compensation requested by passenger (HBYEOW) or an explanation as to why compensation is not payable, within 30 days after the day on which it received the request, thereby contravening subsection 19(4) of the Air Passenger Protection Regulations. ($200) (16) On or about January 21, 2022, WestJet did not provide the prescribed compensation requested by passenger (HBYEOW) or an explanation as to why compensation is not payable, within 30 days after the day on which it received the request, thereby contravening subsection 19(4) of the Air Passenger Protection Regulations. ($200) (17) On or about January 22, 2022, WestJet did not provide the prescribed compensation requested by passenger (MPWLJU) or an explanation as to why compensation is not payable, within 30 days after the day on which it received the request, thereby contravening subsection 19(4) of the Air Passenger Protection Regulations. ($200) (18) On or about January 23, 2022, WestJet did not provide the prescribed compensation requested by passenger (AHNXZC) or an explanation as to why compensation is not payable, within 30 days after the day on which it received the request, thereby contravening subsection 19(4) of the Air Passenger Protection Regulations. ($200) (19) On or about January 25, 2022, WestJet did not provide the prescribed compensation requested by passenger (REJTPY) or an explanation as to why compensation is not payable, within 30 days after the day on which it received the request, thereby contravening subsection 19(4) of the Air Passenger Protection Regulations. ($200) (20) On or about January 23, 2022, WestJet did not provide the prescribed compensation requested by passenger (FCTBQF) or an explanation as to why compensation is not payable, within 30 days after the day on which it received the request, thereby contravening subsection 19(4) of the Air Passenger Protection Regulations. ($200) (21) On or about January 23, 2022, WestJet did not provide the prescribed compensation requested by passenger (FCTBQF) or an explanation as to why compensation is not payable, within 30 days after the day on which it received the request, thereby contravening subsection 19(4) of the Air Passenger Protection Regulations. ($200) (22) On or about January 23, 2022, WestJet did not provide the prescribed compensation requested by passenger (HBKZPC) or an explanation as to why compensation is not payable, within 30 days after the day on which it received the request, thereby contravening subsection 19(4) of the Air Passenger Protection Regulations. ($200) (23) On or about January 23, 2022, WestJet did not provide the prescribed compensation requested by passenger (HBKZPC) or an explanation as to why compensation is not payable, within 30 days after the day on which it received the request, thereby contravening subsection 19(4) of the Air Passenger Protection Regulations. ($200) (24) On or about January 27, 2022, WestJet did not provide the prescribed compensation requested by passenger (CBHRTM) or an explanation as to why compensation is not payable, within 30 days after the day on which it received the request, thereby contravening subsection 19(4) of the Air Passenger Protection Regulations. ($200) (25) On or about January 26, 2022, WestJet did not provide the prescribed compensation requested by passenger (UGHXQF) or an explanation as to why compensation is not payable, within 30 days after the day on which it received the request, thereby contravening subsection 19(4) of the Air Passenger Protection Regulations. ($200) (26) On or about January 26, 2022, WestJet did not provide the prescribed compensation requested by passenger (UGHXQF) or an explanation as to why compensation is not payable, within 30 days after the day on which it received the request, thereby contravening subsection 19(4) of the Air Passenger Protection Regulations. ($200) (27) On or about January 22, 2022, WestJet did not provide the prescribed compensation requested by passenger (QFBXHS) or an explanation as to why compensation is not payable, within 30 days after the day on which it received the request, thereby contravening subsection 19(4) of the Air Passenger Protection Regulations. ($200) (28) On or about January 22, 2022, WestJet did not provide the prescribed compensation requested by passenger (QFBXHS) or an explanation as to why compensation is not payable, within 30 days after the day on which it received the request, thereby contravening subsection 19(4) of the Air Passenger Protection Regulations. ($200) (29) On or about January 29, 2022, WestJet did not provide the prescribed compensation requested by passenger (YHJWJZ) or an explanation as to why compensation is not payable, within 30 days after the day on which it received the request, thereby contravening subsection 19(4) of the Air Passenger Protection Regulations. ($200) (30) On or about January 27, 2022, WestJet did not provide the prescribed compensation requested by passenger (COLXXM) or an explanation as to why compensation is not payable, within 30 days after the day on which it received the request, thereby contravening subsection 19(4) of the Air Passenger Protection Regulations. ($200) (31) On or about January 27, 2022, WestJet did not provide the prescribed compensation requested by passenger (COLXXM) or an explanation as to why compensation is not payable, within 30 days after the day on which it received the request, thereby contravening subsection 19(4) of the Air Passenger Protection Regulations. ($200) (32) On or about January 27, 2022, WestJet did not provide the prescribed compensation requested by passenger (UUZJOG) or an explanation as to why compensation is not payable, within 30 days after the day on which it received the request, thereby contravening subsection 19(4) of the Air Passenger Protection Regulations. ($200) (33) On or about January 27, 2022, WestJet did not provide the prescribed compensation requested by passenger (UUZJOG) or an explanation as to why compensation is not payable, within 30 days after the day on which it received the request, thereby contravening subsection 19(4) of the Air Passenger Protection Regulations. ($200) (34) On or about January 23, 2022, WestJet did not provide the prescribed compensation requested by passenger (RWRQTX) or an explanation as to why compensation is not payable, within 30 days after the day on which it received the request, thereby contravening subsection 19(4) of the Air Passenger Protection Regulations. ($200) (35) On or about January 23, 2022, WestJet did not provide the prescribed compensation requested by passenger (RWRQTX) or an explanation as to why compensation is not payable, within 30 days after the day on which it received the request, thereby contravening subsection 19(4) of the Air Passenger Protection Regulations. ($200) (36) On or about January 26, 2022, WestJet did not provide the prescribed compensation requested by passenger (CBMRDJ) or an explanation as to why compensation is not payable, within 30 days after the day on which it received the request, thereby contravening subsection 19(4) of the Air Passenger Protection Regulations. ($200) (37) On or about January 29, 2022, WestJet did not provide the prescribed compensation requested by passenger (ZIKYHN) or an explanation as to why compensation is not payable, within 30 days after the day on which it received the request, thereby contravening subsection 19(4) of the Air Passenger Protection Regulations. ($200) (38) On or about January 29, 2022, WestJet did not provide the prescribed compensation requested by passenger (ZIKYHN) or an explanation as to why compensation is not payable, within 30 days after the day on which it received the request, thereby contravening subsection 19(4) of the Air Passenger Protection Regulations. ($200) (39) On or about January 29, 2022, WestJet did not provide the prescribed compensation requested by passenger (GQZYGF) or an explanation as to why compensation is not payable, within 30 days after the day on which it received the request, thereby contravening subsection 19(4) of the Air Passenger Protection Regulations. ($200) (40) On or about January 29, 2022, WestJet did not provide the prescribed compensation requested by passenger (YUXJWW) or an explanation as to why compensation is not payable, within 30 days after the day on which it received the request, thereby contravening subsection 19(4) of the Air Passenger Protection Regulations. ($200) (41) On or about January 29, 2022, WestJet did not provide the prescribed compensation requested by passenger (BSWJIB) or an explanation as to why compensation is not payable, within 30 days after the day on which it received the request, thereby contravening subsection 19(4) of the Air Passenger Protection Regulations. ($200) (42) On or about January 27, 2022, WestJet did not provide the prescribed compensation requested by passenger (ABQJBN) or an explanation as to why compensation is not payable, within 30 days after the day on which it received the request, thereby contravening subsection 19(4) of the Air Passenger Protection Regulations. ($200) (43) On or about January 28, 2022, WestJet did not provide the prescribed compensation requested by passenger (FGYBZY) or an explanation as to why compensation is not payable, within 30 days after the day on which it received the request, thereby contravening subsection 19(4) of the Air Passenger Protection Regulations. ($200) (44) On or about January 27, 2022, WestJet did not provide the prescribed compensation requested by passenger (BBKXOD) or an explanation as to why compensation is not payable, within 30 days after the day on which it received the request, thereby contravening subsection 19(4) of the Air Passenger Protection Regulations. ($200) (45) On or about January 29, 2022, WestJet did not provide the prescribed compensation requested by passenger (QSRQTI) or an explanation as to why compensation is not payable, within 30 days after the day on which it received the request, thereby contravening subsection 19(4) of the Air Passenger Protection Regulations. ($200) (46) On or about January 29, 2022, WestJet did not provide the prescribed compensation requested by passenger (QSRQTI) or an explanation as to why compensation is not payable, within 30 days after the day on which it received the request, thereby contravening subsection 19(4) of the Air Passenger Protection Regulations. ($200) (47) On or about January 29, 2022, WestJet did not provide the prescribed compensation requested by passenger (QSRQTI) or an explanation as to why compensation is not payable, within 30 days after the day on which it received the request, thereby contravening subsection 19(4) of the Air Passenger Protection Regulations. ($200) (48) On or about January 23, 2022, WestJet did not provide the prescribed compensation requested by passenger (ALRFYK) or an explanation as to why compensation is not payable, within 30 days after the day on which it received the request, thereby contravening subsection 19(4) of the Air Passenger Protection Regulations. ($200) (49) On or about January 24, 2022, WestJet did not provide the prescribed compensation requested by passenger (ALRFYK) or an explanation as to why compensation is not payable, within 30 days after the day on which it received the request, thereby contravening subsection 19(4) of the Air Passenger Protection Regulations. ($200) (50) On or about January 28, 2022, WestJet did not provide the prescribed compensation requested by passenger (UCNNER) or an explanation as to why compensation is not payable, within 30 days after the day on which it received the request, thereby contravening subsection 19(4) of the Air Passenger Protection Regulations. ($200) (51) On or about January 27, 2022, WestJet did not provide the prescribed compensation requested by passenger (AVTMEU) or an explanation as to why compensation is not payable, within 30 days after the day on which it received the request, thereby contravening subsection 19(4) of the Air Passenger Protection Regulations. ($200) (52) On or about January 27, 2022, WestJet did not provide the prescribed compensation requested by passenger (AVTMEU) or an explanation as to why compensation is not payable, within 30 days after the day on which it received the request, thereby contravening subsection 19(4) of the Air Passenger Protection Regulations. ($200) (53) On or about January 27, 2022, WestJet did not provide the prescribed compensation requested by passenger (LOCMTY) or an explanation as to why compensation is not payable, within 30 days after the day on which it received the request, thereby contravening subsection 19(4) of the Air Passenger Protection Regulations. ($200) (54) On or about January 29, 2022, WestJet did not provide the prescribed compensation requested by passenger (RSWWAR) or an explanation as to why compensation is not payable, within 30 days after the day on which it received the request, thereby contravening subsection 19(4) of the Air Passenger Protection Regulations. ($200) (55) On or about January 30, 2022, WestJet did not provide the prescribed compensation requested by passenger (CGIJVO) or an explanation as to why compensation is not payable, within 30 days after the day on which it received the request, thereby contravening subsection 19(4) of the Air Passenger Protection Regulations. ($200) |
2022-09-13 |
Monetary penalty $11,000 |
| Calm Air International |
(A) On or about April 27, 2022, Calm Air International LP advertised the price of an air service on the website calmair.com and in an email sent from social@calmair.com without including in the advertisement the total price that must be paid to the advertiser to obtain the air service, thereby contravening paragraph 28(1)(a) of the APPR. $2,500.00 (B) On or about April 27, 2022, Calm Air International LP advertised the price of an air service on the website calmair.com and in an email sent from social@calmair.com without including in the advertisement the point of origin and point of destination of the service, thereby contravening paragraph 28(1)(b) of the APPR. $2,500.00 |
2022-09-12 |
Monetary penalty $5,000 |
| WestJet |
(A) On or about July 7, 2022, at or near Kelowna International Airport (CYLW), WestJet failed to provide the passengers, by means of an audible announcement, the reason for the delay for flight number WS3323, thereby contravening subsection 13(4) of the Air Passenger Protection Regulations. |
2022-09-09 |
Monetary penalty $2,500 |
| AIR TRANSAT A.T. INC. |
(A) On or about January 6, 2022, Air Transat A.T. Inc. failed to provide the reason for the cancellation of the flight TS681 scheduled on January 25, 2022, thereby contravening paragraph 13(1)a) of the Air Passenger Protection Regulations. |
2022-08-31 |
Monetary penalty $2,500 |
| AIR CANADA |
(A) On or about July 20, 2022, at Montreal-Trudeau International Airport (CYUL), Air Canada failed to provide the passengers, by means of an audible announcement, the reason for the delay for flight number AC8011, thereby contravening subsection 13(4) of the Air Passenger Protection Regulations. |
2022-08-31 |
Monetary penalty $2,500 |
| Delta Air Lines, Inc. |
(A) On or about August 4, 2022, at or near Toronto Pearson International Airport (CYYZ), Delta Air Lines, Inc. failed to provide the passengers, by means of an audible announcement, the reason for the delay for flight number DL5483, thereby contravening subsection 13(4) of the Air Passenger Protection Regulations (APPR). |
2022-08-12 |
Monetary penalty $2,500 |
| Flair Airlines Ltd. |
(A) On or about August 19, 2021, when Flight F8306 was cancelled for reasons within Flair Airlines Ltd.'s control but required for safety purposes, Flair Airlines Ltd. failed to provide, free of charge, food and drink in reasonable quantities to 4 passengers who waited two hours after the departure time that is indicated on their original ticket, thereby contravening paragraph 14(1)(a) of the Air Passenger Protection Regulations. $400.00 (B) On or about August 19, 2021, when Flight F8306 was cancelled for reasons within Flair Airlines Ltd.'s control but required for safety purposes, Flair Airlines Ltd. failed to offer, free of charge, hotel or other comparable accommodation that was reasonable, as well as transportation to the hotel or other accommodation and back to the airport, to 4 passengers who were required to wait overnight for a flight reserved as part of alternate travel arrangements, thereby contravening subsection 14(2) of the Air Passenger Protection Regulations. $1,000.00 (C) On or about August 23, 2021, when Flight F8824 was cancelled for reasons within Flair Airlines Ltd.'s control but required for safety purposes, Flair Airlines Ltd. failed to provide, free of charge, food and drink in reasonable quantities to 4 passengers who waited two hours after the departure time that is indicated on their original ticket, thereby contravening paragraph 14(1)(a) of the Air Passenger Protection Regulations. $400.00 (D) On or about August 23, 2021, when Flight F8824 was cancelled for reasons within Flair Airlines Ltd.'s control but required for safety purposes, Flair Airlines Ltd. failed to offer, free of charge, hotel or other comparable accommodation that was reasonable, as well as transportation to the hotel or other accommodation and back to the airport, to 5 passengers who were required to wait overnight for a flight reserved as part of alternate travel arrangements, thereby contravening subsection 14(2) of the Air Passenger Protection Regulations. $1,250.00 (E) On or about August 23, 2021, when Flight F8828 was cancelled for reasons within Flair Airlines Ltd.'s control but required for safety purposes, Flair Airlines Ltd. failed to provide, free of charge, food and drink in reasonable quantities to 4 passengers who waited two hours after the departure time that is indicated on their original ticket, thereby contravening paragraph 14(1)(a) of the Air Passenger Protection Regulations. $400.00 (F) On or about August 23, 2021, when Flight F8828 was cancelled for reasons within Flair Airlines Ltd.'s control but required for safety purposes, Flair Airlines Ltd. failed to offer, free of charge, hotel or other comparable accommodation that was reasonable, as well as transportation to the hotel or other accommodation and back to the airport, to 4 passengers who were required to wait overnight for a flight reserved as part of alternate travel arrangements, thereby contravening subsection 14(2) of the Air Passenger Protection Regulations. $1,000.00 |
2022-07-28 |
Monetary penalty $4,450 |
| London Air Services Ltd. |
(A) On or about February 26, 2022, London Air Services Ltd. operated an international passenger charter without first obtaining the required charter permit or instead providing prior written notification to the Agency, thereby contravening section 21 of the Air Transportation Regulations. |
2022-06-28 |
Monetary penalty $1,500 |