Enforcement actions taken by the CTA’s enforcement officers
Statistics
| 2024-2025 (year to date) | 2023-2024 | 2022-2023 | 2021-2022 | 2020-2021 | |
|---|---|---|---|---|---|
| Notice of Violation – with Administrative Monetary PenaltyNote 1 | 8 | 75 | 33 | 11 | 6 |
| Notice of Violation – with Warning Note 2 | 0 | 0 | 0 | 0 | 2 |
| Total number of violationsNote 1 | 15 | 642 | 643 | 831 | 23 |
| Cautionary Notice | 9 | 185 | 9 | 56 | 49 |
| Total number of potential violations found in Cautionary Notices above | 64 | 1409 | 16 | 265 | 162 |
| Total amount of Administrative Monetary Penalties Note 1 | $281,000 | $1,343,930 | $725,380 | $253,975 | $54,500 |
List of enforcement actions
This list below includes Notices of Violations issued by enforcement officers. Learn more about types of enforcement actions and contraventions.
Consistent with statutory provisions and best practices, the Agency undertakes to publish on its website the results of its formal enforcement actions at the time of the issuance of a Notice of Violation. More detailed information can be found in the CTA's Compliance and Enforcement Policy.
| Regulated entity | Contravention | Date of Issuance | Penalty |
|---|---|---|---|
| Swoop Inc. |
(A) On or about November 26, 2021 Swoop Inc. advertised the price of an air service on the website flyswoop.com without including in the advertisement the total price that must be paid to the advertiser to obtain the air service, thereby contravening paragraph 28(1)(a) of the APPR. |
2021-12-23 |
Monetary penalty $2,750 |
| British Airways Plc |
(A) On or about November 30, 2021, British Airways Plc advertised the price of an air service on the website britishairways.com without setting out all third party charges under the heading “Taxes, Fees and Charges”, thereby contravening subsection 28(2) of the Air Passenger Protection Regulations (APPR). (B) On or about November 30, 2021, British Airways Plc made reference to an air transportation charge in an advertisement on the website britishairways.com without setting the charge out under the heading “Air Transportation Charges”, thereby contravening subsection 28(3) of the APPR. |
2021-12-13 |
Monetary penalty $6,500 |
| Cascadia Airways Inc. |
(A) On or about September 2, 2021, Cascadia Airways Inc. advertised the price of an air service on the website cascadiaair.com without including in the advertisement the total price that must be paid to the advertiser to obtain the air service, thereby contravening paragraph 28(1)(a) of the Air Passenger Protection Regulations (APPR). (B) On or about September 2, 2021, Cascadia Airways Inc. advertised the price of an air service on the website cascadiaair.com without including in the advertisement the point of origin and point of destination of the service, thereby contravening paragraph 28(1)(b) of the APPR. (C) On or about September 10, 2021, Cascadia Airways Inc. advertised the price of an air service on the website cascadiaair.com without including in the advertisement the total price or range of total prices for an optional incidental service, thereby contravening paragraph 28(1)(e) of the APPR. (D) On or about September 10, 2021, Cascadia Airways Inc. advertised the price of an air service on the website cascadiaair.com without setting out all third party charges under the heading “Taxes, Fees and Charges”, thereby contravening subsection 28(2) of the APPR. (E) On or about September 10, 2021, Cascadia Airways Inc. made reference to an air transportation charge in an advertisement on the website cascadiaair.com without setting the charge out under the heading “Air Transportation Charges”, thereby contravening subsection 28(3) of the APPR. |
2021-11-26 |
Monetary penalty $5,750 |
| Cottage Air Inc. |
(A) On or about April 19, 2021, Cottage Air Inc. sold, caused to be sold or publicly offered for sale in Canada an air service without holding a licence issued under Part II of the Canada Transportation Act thereby contravening section 59 of the Canada Transportation Act. |
2021-09-09 |
Monetary penalty $2,000 |
| Skyservice Business Aviation Inc. |
Note : this Notice of Violation was amended on July 16, 2021. (1) On or about October 12, 2020, Skyservice Business Aviation Inc. operated an international passenger charter, using an aircraft bearing registration C-GJFG from Toronto, Ontario (YYZ) to Grand Cayman, Cayman Islands (GCM) without first obtaining the required charter permit, in the absence of prior written notification to the Agency, thereby contravening section 21 of the Air Transportation Regulations. (2) On or about October 12, 2020, Skyservice Business Aviation Inc. operated an international passenger charter, using an aircraft bearing registration C-GJFG from Grand Cayman, Cayman Islands (GCM) to Toronto, Ontario (YYZ) without first obtaining the required charter permit, in the absence of prior written notification to the Agency, thereby contravening section 21 of the Air Transportation Regulations. (3) On or about October 15, 2020, Skyservice Business Aviation Inc. operated an international passenger charter, using an aircraft bearing registration C-FDOL from Montreal, Quebec (YUL) to Cali, Columbia (CLO) without first obtaining the required charter permit, in the absence of prior written notification to the Agency, thereby contravening section 21 of the Air Transportation Regulations. (4) On or about November 07, 2020, Skyservice Business Aviation Inc. operated an international passenger charter, using an aircraft bearing registration C-GWFM from London (LTN) to Toronto, Ontario (YYZ) without first obtaining the required charter permit, in the absence of prior written notification to the Agency, thereby contravening section 21 of the Air Transportation Regulations. (5) On or about November 25, 2020, Skyservice Business Aviation Inc. operated an international passenger charter, using an aircraft bearing registration C-GRPF from Toronto, Ontario (YYZ) to Comayagua, Honduras (XPL) without first obtaining the required charter permit, in the absence of prior written notification to the Agency, thereby contravening section 21 of the Air Transportation Regulations. (6) On or about November 26, 2020, Skyservice Business Aviation Inc. operated an international passenger charter, using an aircraft bearing registration C-GRBA from Montreal, Quebec (YUL) to Philipsburg, Saint Maarten (SXM) without first obtaining the required charter permit, in the absence of prior written notification to the Agency, thereby contravening section 21 of the Air Transportation Regulations. |
2021-07-08 |
Monetary penalty $9,000 |
| Canadian National Railway Company |
Pursuant to section 180 of the Canada Transportation Act, S.C., 1996, c. 10, as amended (CTA), the undersigned Enforcement Officer has issued this notice of violation believing Canadian National Railway Company has committed the following 329 violations contrary to subsection 127(3) of the Canada Transportation Act: See Appendice 1 The provision listed in the appendice has been designated pursuant to the Designated Provisions Regulations, SOR/99-244, and the procedures in section 180 through 180.8 of the CTA respecting monetary penalties apply. |
2021-06-29 |
Monetary penalty $90,475 |
| Canadian Pacific Railway Company |
Pursuant to section 180 of the Canada Transportation Act, S.C., 1996, c. 10, as amended (CTA), the undersigned Enforcement Officer has issued this notice of violation believing Canadian Pacific Railway Company has committed the following 477 violations contrary to 127(3) of the Canada Transportation Act: The provision listed in the appendice has been designated pursuant to the Designated Provisions Regulations, SOR/99-244, and the procedures in section 180 through 180.8 of the CTA respecting monetary penalties apply. |
2021-06-29 |
Monetary penalty $119,250 |
| Winnipeg Airports Authority |
Note: Subject to a Compliance Agreement (A) On or about February 27, 2020, the Winnipeg Airports Authority failed to ensure that all their employees and contractors who are required by the Personnel Training for the Assistance of Persons with Disabilities Regulations to receive training completed their initial training within 60 days after the commencement of their duties thereby violating section 8 of these regulations. (B) On or about February 27, 2020, the Winnipeg Airports Authority failed to ensure that all their employees and contractors received periodic refresher training sessions appropriate to the requirements of their function, thereby violating section 9 of the Personnel Training for the Assistance of Persons with Disabilities Regulations. Compliance AgreementAfter a request by Winnipeg Airports Authority, the Agency has agreed to enter into a compliance agreement pursuant to subsection 180.62(1) of the Canada Transportation Act. Date of the agreement: January 14, 2022 Notice of DefaultWinnipeg Airports Authority was served with a Notice of Default pursuant to 180.62(4) of the Canada Transportation Act as the Agency is of the opinion that the Winnipeg Airports Authority has not complied with the agreement entered into. As per the terms of the agreement, the security of $6,000 was forfeited to His Majesty in right of Canada. Date of Notice of Default: February 8, 2023 |
2021-02-10 |
Monetary penalty $3,000 |
| Air Alsie A/S |
(A) On or about October 22, 2019, Air Alsie A/S operated an international charter between London, UK (EGGW) and Montreal, Canada (CYUL) using a Falcon 7X bearing registration OY-RAB without holding a charter permit issued by the Canadian Transportation Agency in respect of that charter, thereby violating section 21 of the Air Transportation Regulations. |
2020-10-20 |
Monetary penalty $2,250 |
| Island Express Air Inc. |
(A) On or about October 1, 2020 Island Express Air Inc. sold, caused to be sold or publicly offered for sale in Canada an air service through its online website. https://www.islandexpressair.com without holding a license issued under Part II of the Canada Transportation Act in respect to that service thereby contravening paragraph 59 of the Canada Transportation Act. |
2020-10-19 |
Monetary penalty $3,250 |